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The room was nice but house keeping was nonexistent. Half the time we were there house keeping didn't show. Also no ice machines worked in the entire hotel. TV channels impossible to manually select. Very odd setup. Free breakfast was ok.
Great hotel. Awesome location right off of i20. Breakfast was great and had a wide variety of choices. It included a pancake maker which is always a hit with my kids.
Hotel staff was very friendly and accommodating as we had to check in two...More
Thank Jennifer W
Management response:Responded 9 December 2016
Thank you for staying with us at the Holiday Inn in Terrell and for making the efforts to tell us how we made your stay very enjoyable. We really appreciate and greatly value your feedback. We are delighted that your kids enjoyed making their own...More
Priced as a Vegas hotel, was like a 60's motel. Service was good, breakfast was passable, nothing special considering the price for one night lodging. My last time in Holiday Inn Express in Terrell, TX.More
Thank Brenda D
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 23 January 2017
Dear Brenda D,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our service level to be good. However, we would like to apologize for falling below your expectations regarding our...More
We have stayed at this hotel many times and have liked the amenities and the friendly staff. It has been a few years since we were here and evidently the beds haven't been replace because they were hard and extremely uncomfortable. It makes a big...More
Management response:Responded 14 December 2016
We apologize for not having changed some of the beds since the last time you stayed with us. We are definitely in the process of doing just that. We are delighted to know you generally liked our hotel and it's amenities and in particular our...More
The fine folks at this Holiday Inn were so accommodating. We had issues with using the TV and they always came up to help us right away. There is a church service there on Sundays too. We brought our dog cause we just thought they...More
Thank Michelle L
Management response:Responded 2 December 2016
Thank you so much! We are delighted to hear from you about how accommodating our hotel staff were with you during your stay with us. We really value your feedback which in many ways validate what Holiday Inn Express always strive for. We feel bad...More
USD 123 - USD 180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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