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Sugar Land Marriott Town Square

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Sugar Land Marriott Town Square
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808 Reviews from our TripAdvisor Community

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Showing 798: English reviews
Sugar Land, TX
Reviewed 31 December 2015

We live in the Sugar Land area and enjoy a 24-hour getaway over the holidays. So this year we returned to the Sugar Land Marriott Town Square. Quite a while back -- probably three or four years ago -- we stayed at this hotel and it was really disappointing for several reasons, but we decided to give it another try....

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Helpful?
Thank ILoveSaltwater
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

It is always a pleasure to have you back, We appreciate the kind review and are happy that this stay was better than what you experienced in the past. We will continue to work hard to earn your business. Have a great week! Yours Sincerely, Jeffrey

Houston, Texas
Reviewed 30 December 2015

It's not often that you can feel at home away from home. My stay here at the Sugarland Marriot Townsquare has provided for me and my family that "Home" feeling. A special thanks to the Front Office Manager Mrs. Carmen Gito for making me feel special. Loved the water provided at check-in, room was great, room service was excellent and...

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Thank Travis R
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Travis It is always a pleasure to have you back in your “home away from home.” We appreciate the kind review. We will continue to work hard to earn your business. Have a great week! Yours Sincerely, Jeffrey

El Campo, Texas
Reviewed 29 December 2015

The hotel room was very nice and spacious. The staff were very polite. The hotel is centrally located to shopping and dining. I enjoyed my stay. I have stayed in this hotel many times...girls' night out, weekend with daughters...and every visit experience has been very good.

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Thank Leigh Ann C
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Leigh Ann It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Jeffrey

Victoria
Reviewed 29 December 2015 via mobile

We had a little trouble when we first arrived at the hotel but were quickly at ease once we arrived to our room. Upon walking in we noticed the security guard asleep on the couch and then no attendant at the desk for 20 minutes. After we got past the check in process we loved our room and VIP welcome....

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Thank InnOften
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week....

Houston, Texas
Reviewed 29 December 2015

From the General Manager Jeffrey, to the front desk they were all awesome, very professional! Carmen the front office manager manager went above and beyond for my family and I, she showered us with amenties and always made sure we were comfortable throughout our entire stay. We will definitely be back to stay at this property! One of the BEST...

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Thank Celine Courtney A
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Celine It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! I will be happy to pass along your kind words to Carmen. We hope that you will return soon. Very Respectfully, Jeffrey

Myrtle Beach, South Carolina
Reviewed 28 December 2015

Only negative is that the room was rather small, bed just ok. Otherwise the location is excellent, the service exemplary, very clean. One small problem, the electricity kept going out one night of our stay in the whole town center. I had to call the front desk to see what the problem was....not their fault, but I think some accommodation...

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Thank Nancy E
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Nancy Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week. Yours in Hospitality, Jeffrey

Houston, Texas
Reviewed 27 December 2015

Staffs are very helpful especially Ms. Sarmiento. She made sure that we are comfortable during our stay. Room is very clean.Marriot hotel in sugar land is the most convenient hotel we have been.We like everything in there, location and services. Everything that we need was provided for a comfortable stay. A great experience that we want to come back the...

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Thank mylene24
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Mylene Thank you so much for the positive review. We are very appreciative! We look forward to having you back! Have a wonderful week! Best Regards, Jeffrey

Winston Salem, North Carolina
Reviewed 22 December 2015

I've been coming to Sugar Land once or twice a year for about 5 years I usually stay at other near by name brand hotels and my stays have been enjoyable . This year I decided to to try out the Marriott . This choice turned out to be great. This is a top tier hotel the central location in...

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Thank vern2018
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Vern It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! The view from the 8th floor is a awesome view. We hope that you will return soon. Very Respectfully, Jeffrey

Doylestown, Pennsylvania
Reviewed 22 December 2015

I'm struggling with how to open this review. I'm a bit embarrassed frankly as after staying at the Marriott Town Square (Sugar Land) earlier in the year (for a work event) I heartily recommended it to my sister-in-law for my niece's wedding. This was - as one might expect - based upon a very nice trip previously. Following the last...

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1Thank JCTTXAG
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week....

Austin, TX
Reviewed 19 December 2015

I liked everything about this hotel, especially the friendly staff. They went out of their way to make me welcome. The only thing I'd ask for is an early breakfast option, like muffins or scones, plus coffee. We had to leave at 5:30am, and that would have capped off a near perfect stay!

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Helpful?
Thank Ed B
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Ed, Thank you for the kind review. We appreciate the fact that you chose our hotel for your stay in Sugar Land. We are very grateful for your kind feedback! I have noted your comment about options for early breakfast. We hope that you will return soon. Have a wonderful week! Jeffrey

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Burning Pear
The Burning Pear
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Sugar Land Marriott Town Square

Address: 16090 City Walk, Sugar Land, TX 77479-6539
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $184 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land
Hotel Style:
#1 Family Hotel in Sugar Land
#1 Business Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Land Marriott Town Square staff and other travellers.
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Questions? Get answers from Sugar Land Marriott Town Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were at the front of the hotel, near (external) traffic and a restaurant with live music. We noticed it, but it didn't keep bother us.”
 of 5 bubbles tomis704, 23 Jan 2017 | Read review
“Great for New Year's Eve”
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“We stayed on the top floor and the freeway traffic noise was minimal.”
 of 5 bubbles TexasCruiser001, 30 Dec 2016 | Read review
“Gorgeous rooms overlooking Town Square”
 of 5 bubbles Emad_Tadros, 28 Dec 2016 | Read review
“If free concerts underway and noise bothers you, stay away from the town square side.”
  • dirty chair
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  • stain on chair revealed under blacklight
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 of 5 bubbles utfiero, 29 Aug 2016 | Read review
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