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Extended Stay America - Houston - Sugar Land

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Extended Stay America - Houston - Sugar Land
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94 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Reviewed 24 October 2016

My room was clean and the service was excellent. The staff was very friendly and understanding. The whole staff met my needs in a timely manner.I stayed there for three weeks and the whole time was a good experience. I felt comfortable. I strongly recommend this hotel to family and friends.

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Helpful?
Thank Lasheena R
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

The team and I appreciate your remarks. I am glad you were pleased with the cleanliness of your room and the customer service provided by our staff. It also good to know you received consistent service and accommodation for the three weeks you stayed with us. Thank you again for sharing your experience with us. We would love to see...

Reviewed 18 October 2016

Look at all the hair! The stains! The dilapidated state! The front desk just says sorry can't help you call customer service in the morning. This company sold me a room at a different property that wasn't available so I was bumped here. I can't even get them to change the sheets or fix the toilet that won't stop running...

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Helpful?
Thank Adam R
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to read about the lack of quality and customer service you received during your stay. In response to your feedback, I will be addressing our staff to make sure cleanliness and customer services is being handled correctly. Please once again accept...

Reviewed 16 October 2016 via mobile

The property is really pretty nice and fantastic location. Rooms clean, no smells. New carpet and nice flooring. Potential for a perfect stay and then you deal with the front desk Its astounding the owners turn it over to such apathetic and unknowledgeable help on the desk and apparently don't stock necessary items for the kitchenette (we didn't care but...

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Helpful?
1Thank Mitzi H
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Your review recently caught my attention. We appreciate the kind comments about about the property; however, we apologize that our staff was a problem for you. To make sure this doesn't happen again, I am focusing on retraining the staff properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. To discuss...

Reviewed 9 September 2016 via mobile

We Enjoyed our stay at this hotel. Loved the kitchens and the fact we can make our own food and don't have to eat out every night! Staff always said our name when we got back and made my son feel appreciated! Thank you

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Helpful?
Thank Jason S
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Your feedback is very important. It's great to hear that my staff made you and your family feel like you were at your home.. We also appreciate you comments about the fully equipped kitchen in your room. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand...

Reviewed 24 July 2016 via mobile

Front desk staff was very nice. There was a manager Rachel and Aarie made sure we were happy. I appreciate the customer service, you don't find that much anymore. . We liked pool area, good clean area. Felt safe in the hotel. Very much appreciate

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Helpful?
Thank Bill S
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

We appreciate you taking the time to write a review of your stay. I am pleased to see that you were provided with excellent accommodations by our staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Lake Charles, Louisiana
Reviewed 15 July 2016

I stayed here for three nights and was very pleased with my stay. The front desk staff and manager were very friendly and welcoming. My room was nice and the maids did a good job cleaning my room. Enjoyed the pool area, small but nice. Will stay here again.

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Helpful?
Thank jw224468
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean room, our pool and our wonderful staff during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you...

Norman, Oklahoma
Reviewed 14 July 2016

I have nothing but good to say about this hotel. I had great experience here and the Manager and staff were very professional and helpful. I stayed here two nights for a business trip, I forgot my toothpaste and shampoo and they supplied me with that. The staff was very friendly and professional. I would definitely stay there again on...

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Helpful?
Thank susanc1965
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I want to thank you for taking the time to post a review of your stay. It is pleasing to know our staff accommodated you so well on your business trip. I will inform them on what an excellent job they are doing. Thank you again for your review. We look forward to seeing you in the future, should your...

Crescent City, Florida
Reviewed 28 April 2016

There is a terrible smell emanating from some of the rooms. People also smoke in a bunch of the rooms. The cabinets and bath fixtures are VERY run-down/broken.There was no cold water. Staff was great!

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1Thank Sorina724
Reviewed 4 April 2016 via mobile

We have been at this hotel a month. Rachel, the general manager has been fantastic, and so accommodating to all our needs. I appreciate the cleaning staff, and I will absolutely stay here next time we are here. Would definitely recommend this place to anyone needing a great place to stay!!

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Helpful?
Thank Jennifer S
Reviewed 16 February 2016

I stayed here for one night on 12/13. I must say that their front office closes at 11:00 p.m. however there was a gentleman that was working around the property and managed to check us in. From what I could tell he was doing other chores around the property. Despite what he was doing he was very polite and attentive...

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Helpful?
Thank Jose G

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $107 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is quiet.”
 of 5 bubbles lasheenar, 23 Oct 2016 | Read review
“Avoid this hotel AT ALL COSTS!”
  • Dilapidated Kitchen
  • Bed linen stain
  • Hair in bed linen
 of 5 bubbles adamrV410OH, 17 Oct 2016 | Read review
“Ask to see the rooms first”
 of 5 bubbles Sorina724, 28 Apr 2016 | Read review
“Get a room away from the freeway”
 of 5 bubbles wgn, 26 Oct 2015 | Read review
“Hotel would not honor our reservation made with the hotel directly. Choose another hotel.”
 of 5 bubbles Sloopy54, 20 Feb 2015 | Read review
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