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Residence Inn Houston Sugar Land

Residence InnUSD 90*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Residence Inn Houston Sugar Land
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91 Reviews from our TripAdvisor Community

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Dallas, Texas
Reviewed 1 week ago via mobile

Waking up early to find Carmen had fresh coffee brewed downstairs at 5:00a.m was great. Yolanda working hard preparing breakfast. They both took time to chat and make you feel welcome although they were busy. The front desk, some names not known unfortunately, were always nice and accommodating. A big thank you to Erin Assistant Manager, Jackie, Jasmine, Manager, Reggie...

Thank JJarrell1320
General M, General Manager at Residence Inn Houston Sugar Land, responded to this review

Jarrell, Thank you for taking the time to share your recent experience with us. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again, and we’ll strive to make your future stays worthy of five stars.

Reviewed 15 February 2017

Room was great on first floor, the staff was friendly and helpful and quickly learned first my first name, the breakfast was always excellent. The wifi in the room was always available and worked well. The staff that took care of my room did very good to excellent job each day.

Thank RJ W
General M, General Manager at Residence Inn Houston Sugar Land, responded to this review

RJ W, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.

Reviewed 6 October 2016

Smelly rooms, like stale smoke, very uncomfortable sofa bed, don't park in the rear cars were broken into. Staff were very friendly and helpful, breakfast was not so great. Stayed here one night for a family funeral the next day. Don't think I would stay there again.

Thank Toni H
Zach E, General Manager at Residence Inn Houston Sugar Land, responded to this review

Hello Toni- Thank you for submitting a review for our property. I am sorry to hear that your wasn't up to the standards that we would like to provide. It is nice to hear that the staff was friendly. I will be bringing your review up in our morning meeting so we can work on improving in the areas you...

Reviewed 29 September 2016 via mobile

Had a business trip in Houston with 5 team members and we were staying for 19 nights. Found cock roaches in the lobby and hallway. The third floor was so humid everything stayed damp. Two member had mold in a picture in their room and when he asked to have it fixed the request went ignored. Two vehicles were broken...

Thank Matt M
Zach E, General Manager at Residence Inn Houston Sugar Land, responded to this review

Hello Matt M- I again apologize for your teams experience with our property. That is not the kind of hotel we want to be. Since your stay we have made huge strides in the right direction. I verified with Marriott Rewards all 6 of your team members received their points on 9/29. The points awarded will allow your team members...

Tinley Park, Illinois
Reviewed 22 September 2016 via mobile

Cock roachs in the lobby and hall way. Mold in a picture in my room. Zero empathy from any staff memeber. I asked the GM to call me to explain my concerns, never called me back. Left a message on the customer service hotline and was never given a call back. 2 of our cars were broken into and the...

Thank cyrian24
Zach E, General Manager at Residence Inn Houston Sugar Land, responded to this review

Hello cyrian24- I am disappointed that your stay was not up to the standards expected at a Marriott property. I remember speaking to you as I was carrying my stuff into the property to start my day. I was very disappointed to see your car was victim to such an issue. We hate inconveniencing our guests and our hotel is...

Los Angeles, California
Reviewed 5 September 2016

I had 10 rooms booked for a group. As soon as I walked into my room, the smell hit me (old/moldy). Everyone in the group also complained about the smell in their rooms. Other than that, the rooms are nice and large. A little old and outdated (but typical Residence Inn). The Marriott Courtyard next door seemed a little newer...

Thank aemusic
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank you for reviewing our property. We appreciate your group staying with us. I am sorry to hear about your experience with the smell, we do our best to make sure every guest as a welcoming and fresh room. I am glad you enjoyed our staff. They do their best to make sure every guest receives excellent service.

Reviewed 24 May 2016

As a mom of two toddlers, a clean hotel room is very important to me and this one did not let me down. Everything was spic and span and there were no odors (no strong cleaners, no funky smells, just...odorless). Linens were crisp and towels were fresh. The pool was clean and clear and just the right temp. Staff (all...

Thank Erin W
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for staying with us. We look forward to your return.

Houston, Texas
Reviewed 25 March 2016 via mobile

I love this place maid services always on time they clean up and do a very great job managers very respectful staff is very respectful nice hotel room suites very comfortable very quiet clean atmosphere in a very clean location I enjoyed my stay and I will be coming back

Thank Keashia B
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for your business! We look forward to having you back.

Springdale, Arkansas
Reviewed 16 February 2016

Stayed here for three nights and had a fantastic first floor room. When I checked in, the lady at the front was very helpful, and as friendly as she could be. She made sure the check in was painless and quick. I walked back to my room and was GREATLY surprised. Large suite complete with a full kitchen with EVERYTHING...

Thank GuyanaBoy
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for your great comments on the staff. We hope you come back!

Houston, Texas
Reviewed 7 February 2016 via mobile

Very clean rooms and well maintained hotel. Staff is very helpful and good variety in free breakfast. Hotel is on the outskirt of Houston if you are planning to roam in Houston, it's far away from major attractions.

Thank Rohit S
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for staying with us and taking the time to comment.

55 photos of this hotel

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Management photos: Courtesy of the property manager

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Room/Suite (15)
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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 

Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Fwy, US 59, Stafford, TX 77477-3806
Region: United States > Texas > Stafford
Price Range: $118 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Stafford Residence Inn
Hotel Style:
#6 Business Hotel in Stafford
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Questions & Answers

Questions? Get answers from Residence Inn Houston Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor rooms are big two bedroom and handicapped, pet friendly.”
tonih455, 5 Oct 2016 | Read review
“Upper floor on east side - close to side exit, where parking can be nearby.”
Frequent_Traveler063, 10 Sep 2015 | Read review
“3rd floor was very quiet. I was on the back side, facing the street and never heard any traffic.”
cggraul, 19 Mar 2015 | Read review
“We were in 203 and it was quiet and comfortable.”
Duke001, 29 Jan 2014 | Read review
“Do not go to this hotel! It's worse than the $39 a night motel room.”
jinglesj, 3 Oct 2013 | Read review
5 of 5
Residence Inn
USD 90* /night
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Prices are for 1 room, 2 adults
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