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07/05/2017 08/05/2017
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    Residence Inn Houston Sugar Land

    12703 Southwest Freeway, US 59, Stafford, TX 77477
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (8)
    Room & Suite (17)
    Pool & Beach (4)
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    Overview

    • Excellent57%
    • Very good24%
    • Average10%
    • Poor3%
    • Terrible4%
    15 Feb 2017
    “It felt almost like home.”
    23 May 2016
    “Pleasant stay”
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    3 Star Hotel
    All hotel details
    Offers from Residence Inn Houston Sugar Land
    Special Offer: Family Movie Night
    Hotel packages
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    Homewood Suites by Hilton Houston Stafford Sugar Land
    219 reviews
    #1 of 17 hotels in Stafford
     
    Comfort Suites Sugar Land
    146 reviews
    #3 of 17 hotels in Stafford
     
    Courtyard Houston Sugar Land
    110 reviews
    #7 of 17 hotels in Stafford
     
    Hampton Inn Houston Stafford
    260 reviews
    #2 of 17 hotels in Stafford
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Reviews (90)
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    1 - 5 of 90 reviews

    Reviewed 15 February 2017

    Room was great on first floor, the staff was friendly and helpful and quickly learned first my first name, the breakfast was always excellent. The wifi in the room was always available and worked well. The staff that took care of my room did very...More

    Thank RJ W
    Response from General M, General Manager at Residence Inn Houston Sugar Land

    RJ W, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you...More

    Reviewed 6 October 2016

    Smelly rooms, like stale smoke, very uncomfortable sofa bed, don't park in the rear cars were broken into. Staff were very friendly and helpful, breakfast was not so great. Stayed here one night for a family funeral the next day. Don't think I would stay...More

    Thank Toni H
    Response from Zach E, General Manager at Residence Inn Houston Sugar Land

    Hello Toni- Thank you for submitting a review for our property. I am sorry to hear that your wasn't up to the standards that we would like to provide. It is nice to hear that the staff was friendly. I will be bringing your review...More

    Reviewed 29 September 2016 via mobile

    Had a business trip in Houston with 5 team members and we were staying for 19 nights. Found cock roaches in the lobby and hallway. The third floor was so humid everything stayed damp. Two member had mold in a picture in their room and...More

    Thank Matt M
    Response from Zach E, General Manager at Residence Inn Houston Sugar Land

    Hello Matt M- I again apologize for your teams experience with our property. That is not the kind of hotel we want to be. Since your stay we have made huge strides in the right direction. I verified with Marriott Rewards all 6 of your...More

    Reviewed 22 September 2016 via mobile

    Cock roachs in the lobby and hall way. Mold in a picture in my room. Zero empathy from any staff memeber. I asked the GM to call me to explain my concerns, never called me back. Left a message on the customer service hotline and...More

    Thank cyrian24
    Response from Zach E, General Manager at Residence Inn Houston Sugar Land

    Hello cyrian24- I am disappointed that your stay was not up to the standards expected at a Marriott property. I remember speaking to you as I was carrying my stuff into the property to start my day. I was very disappointed to see your car...More

    Reviewed 5 September 2016

    I had 10 rooms booked for a group. As soon as I walked into my room, the smell hit me (old/moldy). Everyone in the group also complained about the smell in their rooms. Other than that, the rooms are nice and large. A little old...More

    Thank aemusic
    Response from Thomas I, General Manager at Residence Inn Houston Sugar Land

    Thank you for reviewing our property. We appreciate your group staying with us. I am sorry to hear about your experience with the smell, we do our best to make sure every guest as a welcoming and fresh room. I am glad you enjoyed our...More

    Homewood Suites by Hilton Houston Stafford Sugar Land
    219 reviews
    #1 of 17 hotels in Stafford
     
    Comfort Suites Sugar Land
    146 reviews
    #3 of 17 hotels in Stafford
     
    Courtyard Houston Sugar Land
    110 reviews
    #7 of 17 hotels in Stafford
     
    Hampton Inn Houston Stafford
    260 reviews
    #2 of 17 hotels in Stafford
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Self-Serve Laundry
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • USD 89 - USD 151 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Stafford
    Photos
    Traveller (8)
    Room & Suite (17)
    Pool & Beach (4)
    Dining (3)
    Nearby
    Nearby Hotels
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    Questions & Answers
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    Room Tips
    "1st floor rooms are big two bedroom and handicapped, pet friendly."
    Read review
    "Upper floor on east side - close to side exit, where parking can be nearby."
    Read review
    "3rd floor was very quiet. I was on the back side, facing the street and never heard any traffic."
    Read review
    "We were in 203 and it was quiet and comfortable."
    Read review