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Hotel is in horrible condition. Only one elevator was working. The front desk agents are very rude. Hallways smelled like cigarettes. Housekeeping made a lot of noise in the morning. Do not recommend!More
1 Thank saraiflores10_
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites- South Padre IslandResponded 3 weeks ago
Thank you for staying with us and providing feedback on your hotel experience. Our entire staff works hard to accommodate our guests' needs in every possible way to achieve satisfaction, and I am sorry to hear your encounter with them was less than...More
Staff very helpful. First assigned to a smoking room, Did not know these even still existed. Staff readily moved us to another room. Very few folks there. Short walk to beach. Close to Turtles Inc and Wildlife center.
I loved my stay here 4 years ago so I decided to stay here again. But this hotel has become run down and needs major maintenance. The hotel allows smoking which makes the entire building smell like wet cigarette. Bathroom sink faucets have rust on...More
1 Thank Xtina0920
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites- South Padre IslandResponded 4 weeks ago
Thank you for your return! We appreciate you choosing Holiday Inn Express again.
I'm sorry to learn about the challenges that you experienced, especially with the tired bathroom sink and the pool. I'd like the chance to look into this immediately and I...More
My room was way overpriced. I only gave two stars because after several complaints the manager didn’t charge us for the second night. I know it was not under his control but the elevator went out and with my husbands bad knees and my asthma...More
1 Thank Benita H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites- South Padre IslandResponded 17 March 2018
Hi Benita H,
Thank you for taking the time in posting a review about our property on TripAdvisor. Our goal has always been to provide our guests with the best hospitality service and I regret to read that your experience was not as pleasant as...More
First of all, I chose this place because I prefer IHG when possible.
This establishment fell far, far below my expectations...
This was the last week of the year, and during very cold weather (not exactly tourist season) and the rate was still far above...More
3 Thank Chance G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites- South Padre IslandResponded 15 January 2018
Hello Chance G,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time due to the general condition of the hotel and the bathrooms. We take comments such as these seriously...More