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Never experienced such rude and disrespectful staff. And they get it from their Management.
Prices are outrageous. And even overcharged! Been working to get corrected for over 2 months. Now when you call, they just hang up or send you to a voicemail box that...More
1 Thank SlbKCMO
Response from Shirley D, Owner at Isla Grand Beach ResortResponded 3 weeks ago
Making sure our guests are satisfied has always been a #1 priority for us, so we're disappointed to know this has taken so long and still not corrected. We'll be sure to work hard to make improvements moving forward, and we hope to resolve these...More
Stayed at Isla Grand in February. Isla Grand has everything needed right on the complex. Enjoyed the entertainment in the Quarterdeck, especially Rick K and the Allnighters.
Condos were especially nice, the views to the Gulf of Mexico outstanding! I would recommend Isla Grand for...More
Response from Shirley D, Manager at Isla Grand Beach ResortResponded 5 weeks ago
Glad to hear your visit with us could be an exceptional one, Larry! Thanks for writing in and hope to see you again in the future.
Daniel, General Manager
Not sure where Jim T or Alma stayed but if this is the best resort on South Padre, find another destination. The Isla Grand is a tired ‘motel’ style resort. Our group having a total of 4 rooms all were dated and extremely musty. On...More
Thank Timothy C
Response from Shirley D, Manager at Isla Grand Beach ResortResponded 10 March 2018
It's disappointing to see you weren't satisfied with your stay here, Timothy. We like to do everything we can to make sure our guests are truly happy, so we hope y'all will give us another chance to make a better impression sometime in the future....More
If you've never been to paradise right here in the good old USA try South Padre Island.Small island living with all the unique qualities of Texas. Most southern tip of Texas, any further south and you'd be in the water.
The best place I have...More
2 Thank Jim T
Response from Shirley D, Manager at Isla Grand Beach ResortResponded 26 February 2018
Thanks for calling us the best, Jim! We love doing everything we can to make sure our guests are truly satisfied with staying here, so we're happy to see we could earn such an amazing review from you.
See you next time,
Daniel, General Manager
Cabana was just a old hotel room that smelled like mildew. Green carpet had stains, green plastic couch had holes in it. No hot water. They ended up moving us to a different room that was a little nicer.More
Thank Michael A
Response from Shirley D, Owner at Isla Grand Beach ResortResponded 16 February 2018
We hate to hear you were not happy with your first room but as you can see, if anything isn't ever to your liking, our staff is more than happy to fix it. We hope you enjoyed the rest of your stay.
All the best,...More