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WoodSpring Suites Austin Round Rock

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WoodSpring Suites Austin Round Rock
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48 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Reviewed 3 days ago NEWvia mobile

No hospitality experience for some that stare at the guest and don't even greet you. Housekeeper and live in boyfriend are drunk while servicing rooms, people complained of their rooms being entered in the middle of the night while sleeping. No hotel would allow friends of employees to have access to rooms period. Not a good a choice!

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Helpful?
Thank BL H
Reviewed 6 days ago NEWvia mobile

I didn't like this place at all. I've never stayed at a place like this. The front entrance was 1 small door, i drove around the building twice looking for an entrance. The "front desk" is a window with a metal blind that is shut most all day. The hallway in my floor smelled like weed & my room smelled...

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Helpful?
Thank Marta U
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.

Geneva, Switzerland
Reviewed 8 October 2016

Made a reservation sight unseen - WRONG! Paid 10 days in advance, so I was kind of stuck there. GET THIS : they do NOT REFUND (they say that they will not resell the room, it is yours, therefore they will NOT refund). Beds are so-so, the room was not clean, my wife and I ended up cleaning all of...

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Helpful?
Thank Nicolas P
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.

Memphis, Tennessee
Reviewed 5 October 2016

Weirdest place I've ever stayed while traveling. I traveled to Round Rock for a family gathering. At first, everything looks normal. The room I stayed in was not bad. Just a plain bed with plain carpeting, and furnishings, but I didn't expect more at the price. The lobby area (no actual lobby, just a cubby like a ticket booth to...

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Helpful?
1Thank Weary_Traveler_11385
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.

Reviewed 8 September 2016 via mobile

I have been here at the woodsprings in Round rock Tx and wanted to take the time out and really want to acknowledge the cleaning lady MS. Pam, she is an amazing woman, very dedicated in her job and keeps a smile on her face and the hotel looking and smelling perfect. I am a nurse and cleanliness very big...

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Helpful?
1Thank BrownFamilia2002
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. It is nice to see your positive feedback on the cleanliness of the property and our friendly staff.

Austin, Texas
Reviewed 7 August 2016 via mobile

Been here 6 months on business paying $350 a week a nice clean place value for the money but last 3 weeks there offering a check in special $319 a week! It's not good business lets give the new customers a deal and screw the people that have spent thousands of dollars! It's only $30 a week but that should...

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Helpful?
Thank chr9251
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.

Houston, Texas
Reviewed 3 August 2016 via mobile

In a nutshell, this place sucks...unless all you need is a cheap, extended stay with a cheap bed, cheap pillows, extremely thin walls floors and ceilings, noisy nights, no breakfast, no coffee, shady tenants, trash piled up around garbage cans outside. Keep in mind that the only way that you can get the cheaper rate, is if you book for...

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Helpful?
Thank LYNNCHPIN
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.

Reviewed 2 August 2016 via mobile

My family was displaced from our home unexpectedly. We found Value Place & are still staying there. It has been nice & very convenient. David at the front desk is wonderful, extremely helpful, so great!

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Helpful?
Thank Tracey N
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

We appreciate you taking time to share your comments with us about our staff. We consider them one of our most valuable assets and couldn’t function without them. We will share your comments with them in hopes of continuing to provide a positive experience for our future guests. We hope to see you again soon.

Burleson, Texas
Reviewed 1 June 2016

The room is great and clean. The employees are very friendly and David, the manager, remembers your name and what you need when you come back! The hotel is always quiet and has a relaxing atmosphere. The employees do a great job!

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Helpful?
Thank jcw587
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

Thank you for recognizing our employees! We think they are pretty great too!

Howe Oklahoma
Reviewed 1 June 2016

Value Place is a great place to stay if you are on a budget. The price was the lowest in town. My room was spotless and had exactly what I needed. The staff was very accommodating and helpful. Close to great restaurants and shopping.

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Helpful?
1Thank Bailey S
Heather L, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review

Thank you Bailey!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
WoodSpring Suites Austin Round Rock (formerly Value Place Round Rock) is a new kind of extended-stay hotel. Our hotels are designed for business and personal travelers who intend to stay a week (or longer). Kitchens in every room allow you to store, cook, and eat food to save time and money. A table in each room is ideal for working and eating. Lots of room to relax and refresh. Many of our policies and amenities vary from traditional/nightly hotels. ... more   less 

Additional Information about WoodSpring Suites Austin Round Rock

Address: 1950 N. Interstate Highway 35, I-35 & Old Settlers Blvd (exit 25), Round Rock, TX 78681-2004 (Formerly Value Place Austin (Round Rock))
Region: United States > Texas > Round Rock
Price Range: $72 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — WoodSpring Suites Austin Round Rock 2*
Number of rooms: 121
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Also Known As:
Value Place Round Rock Hotel Round Rock
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Questions & Answers

Questions? Get answers from WoodSpring Suites Austin Round Rock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is the smoking floor. All other floors are non-smoking.”
 of 5 bubbles 65kater, 30 May 2016 | Read review
“The south- west is a great! view”
 of 5 bubbles rosemaryh651, 12 Jan 2016 | Read review
“right wing is closer the the highway for noise.”
 of 5 bubbles markhU6856PQ, 12 Nov 2015 | Read review
“Quiet floors, great community, convenient store in walking distance”
 of 5 bubbles 765mirandam, 6 Nov 2015 | Read review
“I stayed in room 233”
 of 5 bubbles 63krism, 1 Apr 2015 | Read review
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