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If I could rate this hotel less, I would. I came here not to long ago for a state trip, and man. Let's just say I was counting down the hours until I left. The room was decent yes, but we weren't able to get...More
Thank Katie S
Response from Mindi M, Manager at Austin Marriott NorthResponded 30 June 2016
Dear Katie S,
Thank you for taking the time to share feedback from your recent stay. I would like to apologize for the issues you experienced during your visit. I have shared your comments with our housekeeping and culinary teams so we can improve our...More
The property is a standard full service Marriott but just slightly off. Room was clean but my bed had more of a flimsy mattress topper instead of the fabulously-firm Marriott bed. The bathroom had been remodeled to showers-only, at least on concierge-floor rooms. Rooms are...More
Thank Jennifer C
Response from Mindi M, Manager at Austin Marriott NorthResponded 18 June 2016
Dear Jennifer C,
Thank you for taking the time to share your feedback. I would like to apologize for the issues you experienced during your stay. We strive to provide a memorable stay for all of our guests and I'm disappointed we failed to exceed...More
The hotel was located in a serene, nicely landscape section of town. From the outside, it seemed like it would be a peaceful stay. The lobby was modern and nice. The front desk attendants were cordial, helpful, and patient.
Then came the goody red carpet...More
Thank Gerry H
Management response:Responded 17 June 2016
Dear Gerry H,
Thank you for the feedback regarding your visit to our hotel. I have shared your feedback regarding the condition of the hotel with the appropriate team members. Each year we look for ways to improve our guests' experience, including recent guest bathroom...More
Stayed two nights and was part of a group block for a wedding. The building is imposing, and somewhat plush inside, but that was about as far as it went.
The room was very small, and the two double beds seemed to be undersized. They...More
1 Thank drvon
Response from Mindi M, Manager at Austin Marriott NorthResponded 17 June 2016
Thank you for taking the time to share your experience. I would like to apologize for the issues you experienced during your stay. First, in regards to your comments regarding the bedroom and amenities, we do offer bed boards for guests who prefer...More
Two days before arrival for our Memorial Day weekend getaway, I called to confirm my reservation and request that a refrigerator be placed in the room. The friendly person on the phone assured me it would be done.
Upon arrival, a friendly desk clerk checked...More
Thank D R
Response from Mindi M, Manager at Austin Marriott NorthResponded 15 June 2016
Dear D R,
Thank you so much for your kind words! I'm thrilled you had such a great experience and that our staff made such a wonderful impression. I've shared your comments with our team to inspire them to continue to provide such memorable service....More