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Holiday Inn Express Round Rock

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126 Reviews from our TripAdvisor Community

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Showing 123: English reviews
US
Reviewed 29 September 2014

Corporate needs to tear this place down or gut it. Rip up the carpet. Overhaul the ventilation systems. Get rid of the 80's silk flowers. It was the dirtiest HI that I have stayed at, but I didn't select it, or check reviews for my friend. My bad.

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Helpful?
Thank ltiss
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Please accept a sincere apology. We clearly did not give you the stay to which you were entitled. All the areas you mentioned have been addressed with the appropriate department. Thank you for letting us know.

Dallas, Texas
Reviewed 18 September 2014 via mobile

Room was poorly maintained and filthy. Dead insects and food residue on floor in multiple locations, FILTHY carpeting. Sink would not drain. No one there to fix it. I looked under sink and found that some genius used duct tape to fix the drain mechanism in place rather than repairing it. I removed the duct tape and fixed the drain,...

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Helpful?
1Thank Antony K
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you for letting us know about your stay. We apologize. Your comments have been addressed with the appropriate departments so that future guests will not experience these types of issues. We clearly did not meet out goal of serving guests at a superior level.

Vancouver, BC
Reviewed 2 September 2014

While the occasion for coming to this hotel was not a good one, the front staff, particularly Frances, was very sensitive to my situation, most kind and helpful. She paid attention to detail in the information she provided and I appreciated it. Even the night front desk staff helped me out very graciously. The hotel itself is of average, pleasant...

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Helpful?
Thank aidapk
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

We certainly thank you for letting us know about your stay with us. Feedback from guests is always taken seriously. Areas mentioned for improvement are addressed quickly. Please come stay with us on your next visit to this area.

Del Rio, Texas
Reviewed 5 August 2014

The hotel seems well-maintained, and the staff is welcoming. The hotel is far enough from the freeway to avoid traffic noise. My room was a TCB king room with a separate sitting area, and an HD TV, a small fridge, microwave, and dining table. The bed was comfortable, and the pillows were king sized. The room was spotless. The breakfast...

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Helpful?
1Thank djfluth
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you for taking time to comment on your stay with us. It is always nice to hear that guests leave here feeling that they received quality service. We hope to see you again one day.

Frisco, Texas
Reviewed 31 July 2014

Hotel was very average. Location was excellent for the basketball center next door. One phone did not work and could not get WiFi to work. Breakfast was minimal no oatmeal or waffles. Breakfast did not change from day to day and there was no skim milk. It was close to multiple restaurants.

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Helpful?
Thank Laurence M
Frances L, agm at Holiday Inn Express Round Rock, responded to this review

Thank you for letting us know about your stay with us. The areas you mentioned are taken into consideration for improvement.

Houston, Texas
Reviewed 23 July 2014

7/17/14: We planned to go to Round Rock for a baseball tournament and was concerned about not needing the entire week of the hotel. I called the hotel directly & was told I could cancel by 6:00 PM the previous night without charge. When I proceeded to request the reservation, I was told, "I have 3 people standing in front...

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Helpful?
Thank kelly r
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

I extend an apology for all the confusion regarding the reservation. I understand your frustration because you were clearly not served as you deserved.

Houston, Texas
Reviewed 26 June 2014

I was in town for business meetings and wanted to be close to my morning customer visit. The hotel appears is very new, and the staff is very welcoming. (Though, based on the fact that there are TCB Suite signs, its evident that it used to be an AmeriSuites.) The hotel is right off the main highway, but set back...

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Helpful?
1Thank pcsanity
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

We thank you for recognizing all the efforts we have made to be sure our guests are being served appropriately. Happy guests make us know we are doing things right. We certainly look forward to seeing you again.

Pflugerville, Texas
Reviewed 5 June 2014

We stayed here the other day and i was very happy overall. Good bed clean rooms. Verry verry polite and nice front desk lady. Her name was Jennifer i belive. She was so helpful and polite. Would definetly stay again

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1Thank Dylan512
Frances L, Asst. GM at Holiday Inn Express Round Rock, responded to this review

Thank you for your review. We are here to serve guests as they deserve. We certainly want to see you again.

Dallas
Reviewed 29 May 2014

We recently attended the Texas Spartan and all close hotels were sold out. SO, we had to drive close to Round Rock (Race in Burnet). We checked in quick; got a good clean shower; comfy bed; and the restaurants close by were steps away. I recall Chuy's, Salt Grass, and there was a third, but I was too tired to...

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Helpful?
Thank vb_soco26
Frances L, Front Office Manager at Holiday Inn Express Round Rock, responded to this review

Thank you for staying with us. It was our pleasure to have you as our guest. We certainly look forward to your next visit.

Reviewed 29 May 2014

We stayed here for one night only and was very pleased with visit. Comfy beds, clean bathrooms, Hotel was nice clean and close to restaurants. Only downside is bathroom towels looked a bit old. Noticed too late to request new towels. They were clean however. Would definitely stay here again!

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Helpful?
Thank omardlc
Frances L, Front Office Manager at Holiday Inn Express Round Rock, responded to this review

Thank you for staying with us. It was our pleasure to have you as our guest. We certainly look forward to your next visit.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
We love fresh, we love new, we love our hotel and, we love you! That is why our staff will be working around the clock to make our transition from a Holiday Inn Hotel & Suites into a Holiday Inn Express as smooth as possible. The Express brand was created for families and business travelers alike. The anticipated completion date for our conversion will be early to mid-June. We feel confident that this conversion will be a success, thanks to our wonderful guests and staff. This property was a recipient of The Intercontinental Hotels Group Quality Excellence Award. The Holiday Inn Austin-Round Rock is where luxury, convenience and affordability await you. We offer our guests quality accommodations in beautifully decorated spacious suites. Every guest is welcomed by our friendly, professional staff who is dedicated to making each stay a pleasant, safe, and memorable experience.Our property is conveniently located in the heart of the sports capital of Texas. The Holiday Inn Hotel and Suites is located on IH 35 N, just minutes from several major employment and recreation sites. Dell Computers, Texas State University, Teco Westinghouse, Cypress Semiconductors, Dell Diamond (home of the Round Rock Express baseball team), Old Settler s Park, the new Round Rock Premium Outlet mall are all within just 5 miles of the Holiday Inn. To add to the convenience factor, we have several wonderful restaurants that border the hotel. ... more   less 

Additional Information about Holiday Inn Express Round Rock

Address: 2340 N Interstate 35, Round Rock, TX 78681-2012
Region: United States > Texas > Round Rock
Price Range: $125 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Round Rock 3*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Round Rock Hotel Round Rock
Holiday Inn Round Rock
Round Rock Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stop here”
 of 5 bubbles torshaw, 19 Feb 2017 | Read review
“No real idea - it was quiet on the 1st floor.”
 of 5 bubbles francoisb794, 20 Jul 2016 | Read review
“Stay at the holiday inn that's a half mile north.”
 of 5 bubbles Lehotelconnoisseur, 22 Jun 2016 | Read review
“My room with the sticky floor was on the 3rd floor, so avoid the 3rd floor.”
 of 5 bubbles UTLAWgrad, 6 May 2016 | Read review
“Air conditioner is right next to bed in 201 and had to be shut down during the night as it was too noisy.”
 of 5 bubbles Sky61, 10 Dec 2015 | Read review
5 of 5