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I've stayed here several times and this review is long overdue. This is definitely one of the better Candlewood Suites of all the ones I stayed at. Rooms have gone through renovation. Everything is clean, modern and in good working order. Staff is also very...More
Stayed at this hotel for 2 nights and really enjoyed my stay! The staff was nice, the location was easy to find and there was plenty of parking available. My room was huge and very accommodating as well. As for the slight problem - the...More
There is nothing special about this Cottonwood Suites other than its close proximity to one of Texas' greatest attractions, Dell Diamond, home of the Round Rock Express, designed by Hall of Famer Nolan Ryan. Check in was a breeze, the room comfortable, refrigerator, coffee maker,...More
Response from CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round RockResponded 28 April 2018
Dear Valued Guest,
Thank you for taking the time to leave a review of your recent stay with us here at the Candlewood Suites Round Rock. The city of Round Rock is under large growth and we hope that with the new changes being made...More
Having worked in hospitality for over 15 years, I understand the importance of curb appeal and first impressions. I did not like the overall first impression of the hotel as I entered, checked-in, and proceeded to my room.
There was dirt, crumbs, and such all...More
Thank Valentin C
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded 23 April 2018
Hello Valentin C,
Thank you for sharing your thoughts and making us a part of this trip to Round Rock. We do the best we can go beyond the standards set by IHG in the upkeep and maintenance of our property but I'm sorry this...More
First time in a Candlewood Suites . It was OK. Certainly better than the extended stay type of hotel.
Room was a decent size. Clean comfortable. Everything worked . Had things in the kitchen area. But very basic.
Was disappointed to learn that because I...More
Response from CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round RockResponded 3 April 2018
Thank you for taking the time to give us your feedback. It's our goal to make each and every guest satisfied with their stay. We try to have the basics of what you need in the rooms because we have much more specific items in...More
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell ...MoreComputers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. Less
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