We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
People are very nice unfortunately the hotel is under renovation and the pool is closed and the exercise room is closed but the weekend breakfast is good with sufficient choices and the rooms are clean
Stayed 10 days even though hotel was doing major renovations. Everyone was Very helpful from our midnight arrival to early A.M. departure. Special shout outs to Alexis Evans Front Desk Supervisor, Mary and others at front desk. who helped without question. Emily in charge of...More
From the minute we arrived to when we left the staff was extremely helpful and courteous. We were in town for a family wedding (there were three families staying here) and Alexis was very helpful in seeing that we were able to check into our...More
Your breakfast sucks really bad you serve the same crappy dried eggs and over cooked meat everyday I have looked at the reviews and it is the same feeling on almost all of them. It is sad that I can cook better eggs in my...More
Thank Marcus M
Response from Richard C, Manager at SpringHill Suites Austin Round RockResponded 7 January 2018
Please accept my personal apology for your experiences at the Springhill Suites Round Rock. We work hard to ensure our guest have a safe, clean and friendly place to stay while visiting with us. We, obviously missed the mark during your stay with...More
I stayed there December 23 - 26 and was surprised to see the property undergoing a (needed) renovation.
I believe I should have been told about the disarray before I arrived either in an e-mail prior to arriving or as a banner on the hotel...More
2 Thank beachoh
Response from Richard C, Operations Manager at SpringHill Suites Austin Round RockResponded 28 December 2017
Thank you for taking the time to share your recent experience at the Springhill Suites Austin Round Rock with us.
As part of our continued commitment to renew our property décor, we apologize for any inconvenience our recent transformation may have caused. Redefining...More
well they were just in the news, shut down fir Legionaires disease; I'm guessing people have gotten bedvugs there. just a hunch. lots of maintenance deferral and sanitation issues and bedbugs would be par
Are you sure you want to delete this answer?
"The room we had on the first floor was excellent."