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Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin\/Round Rock
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389 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Sammamish, Washington
Reviewed 4 October 2016

I understand that this hotel is going through renovations and as such, things will be a little more out of whack. My first complaint is that I was in town for a funeral and there was NO indication on the website that there was construction going on. My family and I wanted comfort, as the trip was difficult enough as...

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Helpful?
Thank Jennifer D
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I am very sorry that our hotel did not meet your expectations. We work very hard to provide outstanding experiences for our guests. We are currently under a full rooms renovation and I understand that it's tough on our guests. We are determined to have the most up to date accommodations and the best service in Round Rock. Our staff...

Midland, United States
Reviewed 3 October 2016

I have stayed at this hotel numerous times over the past several years. The staff is always congenial and helpful. This time, even though there was construction going on (the fourth floor was being renovated), there was no noise or problems. I was greeted at breakfast by the manager who assured me that on my next visit I would be...

Review collected in partnership with Hilton Garden Inn
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Thank Dee C
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for sharing online the outstanding service you received while staying at Hilton Garden Inn Austin Round Rock. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. Please contact me directly if I can be of service to you in the future.

Reviewed 1 October 2016 via mobile

This hotel is a blight, on the name Hilton! I realize that it is undergoing renovation, but that is no reason, to inconvenience your guests. My rooms A/C could be used as an alarm, for the entire city, it was so loud. The reception desk, was manned by less than professional, individuals. Morning breakfast, was not a pleasant experience. Employees,...

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Helpful?
Thank johnwesleyharden
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I really appreciate you taking the time to share your disappointment with your recent experience that you had at our hotel. We appreciate all feedback and we will use it to improve the guest experience. I will pass these concerns on to the respective department managers and follow up with them to ensure they are corrected. We hope you will...

Reviewed 28 September 2016

I held a business meeting here and it worked out great. Everything was set-up exactly the way I needed and the rooms reserved was perfect. The staff who was responsible for our meeting was very helpful and the rooms were what was reserved. Even though this hotel was going through some additions, it may no difference and you would not...

Review collected in partnership with Hilton Garden Inn
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Thank Butch03
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit at Hilton Garden Inn Austin Round Rock. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest...

Shawnee Mission, Kansas
Reviewed 14 September 2016

I stayed here last weekend while visiting Austin for a wedding. The room was clean and the bed was comfortable. There was a keurig, refrigerator and microwave in the room which was convenient. They are doing some renovations and I could hear some of the noise, but it wasn't bad at all. I would stay again!

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Thank kjs686s
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. If I can be of...

Boston
Reviewed 14 September 2016

Was on a short trip to Austin , as member of hilton I choose to stay at this property and I am very happy and satisfied with the amenities and the service provided . Will definitely come back again and I also recommend it to anyone going to Austin .

Review collected in partnership with Hilton Garden Inn
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Thank Pavan p
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly.

Reviewed 9 September 2016 via mobile

The service was excellent and the breakfast was very good. Nice location with several restaurants within walking distance. Down side hotel needs major renovations our room had water leak damage. The bathroom was dingy. The air conditioner dripped loudly every night. Upside the hotel is under renovation, however it is LOUD during the day.

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Thank soccermom1520
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for recognizing the great level of service provided by our staff, at Hilton Garden Inn Austin Round Rock. We take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me.

Schertz, United States
Reviewed 1 September 2016

bathrooms were subpar... not consistent to the quality of the typical Hilton property. The sink was missing the chrome drain stopper, had hard water stains/ring. The toilet also had hard-water stains.

Review collected in partnership with Hilton Garden Inn
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Thank David R
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I am very sorry you experienced a problem with your bathroom. We are working to correct this issue. We have a full renovation currently being done at the hotel with all new hardware being installed. I hope you will return once the renovation is completed. Thanks.

Highland Haven, United States
Reviewed 30 August 2016

Really enjoyed my stay and visiting with my sons. Front desk staff very friendly. Informative when I ask questions. We went to the Farmers Market in Cedar Park Saturday morning and early afternoon. Salt Grass Steak House is close by and we enjoyed our Saturday night dinner there. There is an outside seating area outside the hotel and we spent...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Janell W
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to review your hotel experience at Hilton Garden Inn Austin Round Rock. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this...

Odessa, Texas
Reviewed 30 August 2016

I have used Hilton's for the last 5 years exclusively, and this is by far the most unpleasant staff and management I have encountered. I wanted to cancel a single day of a reservation when I have been staying with Hilton for the prior 3 days, and they acted like I was unreasonable to want to go home early and...

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Thank jealcan
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I'm disappointed to hear about the experience you had during your stay at our hotel. This is not the type of service we aspire to provide. I want to personally apologize for the problems you encountered. I will follow up with my team to improve on the quality of the guest experience. Please contact me if I can be of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 

Additional Information about Hilton Garden Inn Austin/Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Region: United States > Texas > Round Rock
Price Range: $126 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin/Round Rock staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Austin/Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Super shuttle serves this hotel from Austin Airport.”
 of 5 bubbles RP839, 19 Dec 2016 | Read review
“Do pick a room facing the highway. Can be very loud.”
 of 5 bubbles anthonyp388, 9 Nov 2016 | Read review
“Great access to I-35”
 of 5 bubbles EdPriceCharlotte, 25 Jun 2016 | Read review
“We were placed on third level away from school kids.”
 of 5 bubbles Edna1111, 30 May 2016 | Read review
“Choose as far from elevator as possible.”
 of 5 bubbles kimsJ7928DB, 5 Apr 2016 | Read review
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