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Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin\/Round Rock
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389 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Fairfield, United States
Reviewed 1 week ago NEW

This hotel is very clean, looks like it has been recently updated. The staff is very friendly and professional!! They go out of their way to help you. It is in a very good location and several restaurants are within walking distance.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mandie J
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to write about your experience at Hilton Garden Inn Austin Round Rock. I am delighted to hear that you enjoyed your stay. You are correct, we recently completed a multi-million dollar renovation of our guest rooms. We have a very modern updated look. Our team strives to delivery excellence in Hospitality to each guest,...

Helotes, Texas
Reviewed 1 week ago

Complimentary Breakfast was declined for my daughter and husband even though the room was booked with my diamond points. This has never happed to me in the 15 years I have been booking rooms as a gold or diamond member

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamesnA9397SP
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I really appreciate you taking the time to share your disappointment on your recent stay. Please accept my sincere apologies regarding this issue, as a Diamond member you are a very valuable guest; we appreciate your Hilton loyalty. We appreciate all feedback and I apologize for the lack of detail in this matter. We will address the issues you experienced...

houston, United States
Reviewed 1 week ago

Cons - No one at desk on check -in lat afternoon, Slow internet, Shower pressure weak, Only quesadillas and shrimp cocktail available for dinner, Morning desk agents dont think you're important. Pros - Bernard the night agent is warm and accommodating, Friendly and helpful cook and bartender, Beautiful remodeling job all throughout, Great value, Clean, Quiet.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank C3885VBerica
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

I'm disappointed to hear about the experience you had during your stay at our hotel. This is not the type of service we aspire to provide. I want to personally apologize for the problems you encountered. I will follow up with my team to improve on the quality of the guest experience. Please contact me if I can be of...

Dallas, TX
Reviewed 2 weeks ago via mobile

We stayed here with the family and were really impressed with the recent room renovations. They were probably the nicest rooms I've stayed at in a while and I put up close to 100 nights a year in hotels. Yes, they are a little small, but they are pristine and you can smell the newness. All the staff were very...

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Helpful?
Thank flea1227
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your review of Hilton Garden Inn Austin Round Rock. We are thrilled that you love the newly renovated rooms. We are making this hotel the very best it can be in quality of accommodations and superior service. We are glad you noticed and welcome you back again soon

Beeville, Texas
Reviewed 3 weeks ago

My stay was just great I would recommend my family and friends to stay here, I would definitely go back and stay here, the room we're just amazing made you feel like home everything was just clean slept well.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank faviolad2016
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your comments concerning you stay at Hilton Garden Inn Austin Round Rock. We are pleased to serve you.

Dallas, Texas
Reviewed 3 weeks ago

This is a recently remodeled hotel so it's like brand new. It is very clean and the quality of the renovation is excellent. The location is perfect with several restaurants nearby plus gas and a drug store.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank F7348BKlindas
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your review of the Hilton Garden Inn, our Housekeeping staff works around the clock to make sure every room is immaculate before a guest arrival. I hope you will return soon.

Rusk, United States
Reviewed 4 weeks ago

The hotel and staff was excellent. Room was spotless and well arranged. The A/C and heat was perfect. Breakfast could be better explained. I think $9.95 is is high for breakfast. The internet was very slow, had to pay for the upgrade just to get normal service.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Don P
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your response. Hilton Garden Inn does offer breakfast with the Bed and Breakfast package which seems like it might be a better option for you on the next visit.

Goleta, California
Reviewed 4 weeks ago

My wife and I stayed at this Hilton Garden Inn for two nights. This is a very nice hotel. Rooms were clean. Every member of the staff in the reception area, restaurant, house keeping and the manager JUAN MARROQUIN was courteous and helpful. Breakfast was cooked to order and delicious. Thanks.

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Helpful?
Thank R P
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your praise of our staff at the Hilton Garden Inn Austin Round Rock, it is our pleasure to serve you!

Bedford, United States
Reviewed 4 weeks ago

We have stayed at Hilton Garden Inns over several years and in several states -- this was the cleanest room we have ever had. The staff was very cordial and efficient. The room was quiet, the internet service great. We didn't eat breakfast on site, so I can't review it, but always in the past, the Garden Inn breakfast is...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Gene H
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for taking the time to write about your experience while staying at the Hilton Garden Inn Austin Round Rock. I will pass your comments along to our staff that will be delighted to hear we met your expectations. Our goal is complete guest satisfaction.

Lufkin, Texas
Reviewed 5 weeks ago

It was a very pleasant experience. The staff was friendly and helpful. The room was clean and fresh. We bought the breakfast which was good. I had a early meeting on a Saturday and I got back before we had to check out and still had time for breakfast. On Saturdays breakfast is served to 11 a.m.. It was a...

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Helpful?
Thank Kathystan
Brandon C, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review

Thank you for your review. We are pleased to hear that everything was great with you stay at the Hilton Garden Inn Austin Round Rock. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 

Additional Information about Hilton Garden Inn Austin/Round Rock

Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Region: United States > Texas > Round Rock
Price Range: $125 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin/Round Rock staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Austin/Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Super shuttle serves this hotel from Austin Airport.”
 of 5 bubbles RP839, 19 Dec 2016 | Read review
“Do pick a room facing the highway. Can be very loud.”
 of 5 bubbles anthonyp388, 9 Nov 2016 | Read review
“Great access to I-35”
 of 5 bubbles EdPriceCharlotte, 25 Jun 2016 | Read review
“We were placed on third level away from school kids.”
 of 5 bubbles Edna1111, 30 May 2016 | Read review
“Choose as far from elevator as possible.”
 of 5 bubbles kimsJ7928DB, 5 Apr 2016 | Read review
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