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Best Western Plus Rockwall Inn & Suites

Booking.comUSD 124*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 124*
USD 124*
USD 124*
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Best Western Plus Rockwall Inn & Suites
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289 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Houston, United States
Reviewed 18 December 2015

The BW in Rockwall is a really nice place that is centrally located and easily accessed. The best feature are the people that work there. Miss Paula at breakfast is a beam of sunshine and Samuel at the front desk is always a helpful and friendly face.

Review collected in partnership with Best Western
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Helpful?
Thank Harold S
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

Thank you for your kind review. We take great pride in our excellent customer care. We hope to see you again soon.

Texarkana, Texas
Reviewed 17 December 2015

The hotel is nice. It is in a weird location. The staff are great. The indoor pool is wonderful for the Grandbabies. Needs new pillows. The lady who serves breakfast is very nice and helpful. I would stay again.

Review collected in partnership with Best Western
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Helpful?
Thank Loric014
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

It's great to hear that the grandbabies enjoyed our indoor pool. It is a wonderful activity on a cold winter day.

Reviewed 16 December 2015

This is the 2nd time I've stayed here for a swim meet. The staff is always friendly. The room is clean and comfortable. The location is great. And a special thank you to the lady who works the breakfast area. She is wonderful.

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Helpful?
Thank Tracey P
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

We look forward to our swim families each year. I hope the meet went well. We look forward to seeing you again next year.

Jacksonville, Texas
Reviewed 12 December 2015

Overall the hotel is ok. It was fairly clean, except for the giant red stain on our room carpet, and the slimy/oil film that covered all the fake wood furniture. Plenty of extra towels and pillows (our request) awaited us and the room AC worked great. This hotel is so close to Interstate 30 that you could hear traffic all...

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Helpful?
Thank gigem74
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

I am sorry we did not meet your expectations but I must say I am a bit confused by your comments. Our rooms are at least average size if not larger. Our interior corridors are 6 feet wide which is plenty of room for the luggage trolly and guests to pass. Our breakfast room holds 20 people which can get...

Gardiner, Montana, United States
Reviewed 7 December 2015 via mobile

We stayed here while visiting a friend in Dallas. The location was close to restaurants and entertainment and easy to find. The room was very quiet and clean and comfortable, but a little musty smelling. Breakfast was good and the staff was extremely friendly and that is always greatly appreciated. I would recommend this hotel!

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Helpful?
Thank Deja E
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

Thank you for your kind review. I am glad you enjoyed your "Girl's Weekend". Your referrals are greatly appreciated.

Edmond
Reviewed 26 November 2015

Called and admitted my lack of detail review. Website resets dates when you click properties and dates. Booked wrong date and they kept my money. Will go out of my way to not use a Best Western as corporate said they couldn't help even though I had another of their properties booked for my correct dates. Those reservations have been...

Review collected in partnership with Best Western
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Thank Kathleen K
Water Valley, United States
Reviewed 15 November 2015

Checked in at this location for a 5 night stay. Facilities were good - rooms just felt a little small. We had a single queen room - which probably would have been fine for one person, kinda crowded for two. Everything worked fine except our fridge - but it was fixed the next day. The views aren't good, but there...

Review collected in partnership with Best Western
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Helpful?
Thank Kara W
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

Thank you for your kind review. Ms. Paula has kept people coming back to this location for many years. She is our shining star.

Emory, United States
Reviewed 3 November 2015

took my daughter and some friends out for her 13th b-day. had a great time. Hotel staff is AMAZING. The sofa bed was horrible but the queen beds were very comfortable. Our room was very clean. I would definitely stay at this property again.

Review collected in partnership with Best Western
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Helpful?
Thank Misti H
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

We are so pleased to hear your daughter enjoyed her birthday! The mattress of the sofa beds are our next project. We are always striving to improve the guest experience at the Best Western Plus Rockwall Inn and Suites. We look forward to seeing you again.

Reviewed 19 October 2015

Overall - I had a pleasant stay here. The employees at the front desk were very helpful and service oriented. Good free breakfast in the morning. You can make your own waffle. There were eggs, sausage, potatoes, biscuits and gravy, among other things. Nice location surrounded by good restaurants.

Review collected in partnership with Best Western
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Helpful?
Thank Andrew S
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

Thank you for the nice review. I am glad you enjoyed our complimentary hot breakfast every morning. We are always trying new things. It's a great start to the day.

tx
Reviewed 16 October 2015

TABLE .....2 chairs desk /chair 3 drawers fridge micro coffee closet iron / board 3 towel sets hairdryer breakfast ...eggs ..sausage ..gravy biscuits.mffins ..cereals..juices ...etc .....FANTASTIC AND FRIENDLY BREAKFAST ATTENDANT ....SHE IS AN ASSET TO THE HOTEL laundry room for customers indoor pool exercise room with towels walkable across uneven grassy areas and two business to get to WHATABURGER and...

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Helpful?
1Thank wtexas
bwrockwall, Front Office Manager at Best Western Plus Rockwall Inn & Suites, responded to this review

Thank you for your thorough review. It looks like you experienced all we have to offer. I am glad you were pleased with your stay. We hope to see you again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Awarded Certificate of Excellence for 4-years in a row 2012 to 2105. Welcome to "100% Non Smoking" Best Western Plus is Ideally located off I-30, Close to Beautiful Lake Ray Hubbard, City Center, Rockwall Industrial Technology Park. Major Restaurant, Lounge and Shopping within close proximity. All guest rooms are spacious and tastefully decorated, each of our standard rooms are equipped with 40" LCD TV, Exec Desk/Chair, Coffee Maker, Iron/Board, Hair Dryer & Micro/Fridge. Our Mini Suites are with 42" LCD and a Sleeper sofa. Every morning starts with FREE HOT Breakfast, other amenities are Business Center, Indoor Pool/ Spa, Fitness Center & 1050Sq ft Meeting room. We are just 18 miles East of Dallas, Downtown and 43 Miles from DFW Airport. ... more   less 

Additional Information about Best Western Plus Rockwall Inn & Suites

Address: 996 E Interstate 30, Rockwall, TX 75087
Region: United States > Texas > Rockwall
Price Range: $133 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Rockwall Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Rockwall Inn And Suites
Best Western Plus Rockwall Hotel Rockwall
Holiday Inn Rockwall
Rockwall Holiday Inn
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Questions & Answers

Questions? Get answers from Best Western Plus Rockwall Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I didn't nor would I stay at this hotel. It was budget level quality.”
382crystalp, 15 Mar 2017 | Read review
“The room I stayed in on the 3rd floor was quiet so i was able to sleep undistured”
carminebrooks, 23 Dec 2016 | Read review
“Handicap room was great and easy to get to.”
972kim, 2 Nov 2016 | Read review
“My sister had her room next to pool and it smelled of chlorine if you have sensitive nose.”
specialk339, 11 Oct 2016 | Read review
“low numbered rooms on all 3 floors at the north end of building.”
Ewamoon, 7 Aug 2016 | Read review
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Prices are for 1 room, 2 adults
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