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Holiday Inn Dallas-Richardson

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Holiday Inn Dallas-Richardson
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139 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Arlington, Virginia
Reviewed 3 weeks ago

Stayed here for business, had a great stay. The hotel is modern and funky, has a totally refurbished atrium and is going through an overall face lift with rooms. Rooms are very nice, well appointed and clean and comfortable. On site restaurant / bar also serves breakfast. Located on the feeder road to hwy 75, can be tricky to get...

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Helpful?
Thank CD R
Kentucky
Reviewed 21 October 2016 via mobile

This is the worst holiday inn I've ever stayed in. Booked through their reservation site and did not get what we we're told. Went through 4 rooms before we got one that was decent enough to stay the night. Drains stopped up, trash on the floor, a/c didn't work and this is just the tip of it. I would not...

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Helpful?
Thank JHAR53
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear JHAR53, Thank you for taking the time in posting a review about our property on TripAdvisor. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to read about the disappointments you had with the room received. I would like to follow-up on your experience, thus, I have sent you a...

Yukon, Oklahoma
Reviewed 10 October 2016

We have visited this hotel a number of times over the last several years. Every year, we have stayed here for the OU/Texas game. It is easily accessible to the Dart train, Belt Line Drive and many restaurants. It seems the more remodeling they accomplish, the worse this place gets. The lobby is bright and beautiful, but the rooms and...

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Helpful?
Thank Angie H
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear Angie H, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our lobby to be beautiful and bright. However, we would like to apologize for the level of service you received from our staff and for falling short of your expectations regarding our rooms and...

Cincinnati
Reviewed 4 October 2016

I've stayed here many times over the last few years. This hotel has transformed from a dingy, dated hotel to a bright an modern hotel. Still a few glitches to work out, but the owner and management are definitely going in the right direction. What was once a dark, old hotel is now bright and airy. The Pros: Staff are...

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Helpful?
Thank Cincybearcatfan
Washington DC, District of Columbia
Reviewed 29 September 2016

The goods: location, beautiful lobby, lots of cable channels, quiet. The bads: coffee not out til six am?! every other HI Express has coffee 24 x7! The wierd: felt mid remodel, elevator buttons had tape on them holding them in, when I turned out the lights in a certain sequence, it seemed like my fire alarm went on for a...

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Helpful?
Thank reg v
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear reg v, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our staff and lobby. On the other hand, we would like to apologize for not living up to your expectations regarding our facilities and...

Eaton Rapids, Michigan
Reviewed 22 September 2016

We were in Richardson to visit my niece, a total of 3 adults we paid for THREE ADULTS,but company policy is free breakfast for 2! To top it off the breakfast isn't really free,you get a voucher for 10 dollars off,but they fail to tell you this,until after you have ordered and eaten breakfast! The night clerk told us we...

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Helpful?
Thank jeeperzfoltz
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear jeeperzfoltz, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We take comments such as these very seriously and would like to follow up with you. I have sent...

Stillwater, Oklahoma
Reviewed 12 September 2016

The lobby was really quite lovely. The elevator button had tape and a note on it explaining to the staff not to use a certain button. The halls on the 5th floor had penciled in notes near each doorway. It looked totally dumpy and maybe "mid-remodel". The room had a small TV (too small), there were not enough towels for...

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Helpful?
Thank stillyfisher
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear stillyfisher, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

Rochester, New York
Reviewed 4 August 2016

Do not stay here! Air conditioning is hit or miss. Really loud when it did turn on. You have to ask for a fridge to be delivered. The staff is rude. We had 4 people staying in our room and they would only give you 2 towels! Would ask for more and they would never arrive! Just do not stay...

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Helpful?
Thank tammcc2016
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear tammcc2016, Thank you very much for taking the time to share your comments online. Please accept our deepest apology for the experience you had with the room you received, especially with the noise coming from the air-conditioning unit and also the service you had which did not live up to your expectations. We also apologize for the shortfalls you...

Maineville
Reviewed 30 July 2016

Said they were remodeling, I had one of the remodeled rooms. HA, looked like I did the remodeling. Horrible! Staff was terrible. The pool is awful. I had to wear my flip flops in because of the roughness. Pool furniture was a joke along with the ragged towels they gave you. Breakfast was terrible had to go to McDonalds every...

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Helpful?
Thank G-Nella
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear G-Nella, Thank you for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the opportunity to make it up to...

Arkansas
Reviewed 5 June 2016 via mobile

Made it back to the hotel at 3:10pm on our second night. Housekeeping was just getting to our room. Had to hang in the lobby. I consider this disappointing. The rooms cleaned 1st should be the repeat guess so they do not wait. Also, no breakfast is included at this hotel. The rooms are super small. The bathroom sink is...

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Helpful?
Thank Jus4kxs
IHGService, Guest Relations Manager at Holiday Inn Dallas-Richardson, responded to this review

Dear Jus4kxs, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We would like to apologize for falling below your expectations regarding our housekeeping staff. It is also regrettable to hear your disappointments with the size of our rooms and bathrooms. Reviews like yours are very valuable as they enable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Select Dallas/Richardson Hotel, a Quality Excellence Award Winner for 7 consecutive years, is a 220 room, full-service hotel. 100% non-Smoking.Guest room amenities include complimentary high-speed Internet access, both wired and wireless; 84 TV channels with HBO; free local and toll calls; and our new shower amenities. What's new? adjustable shower-head and rounded shower curtain/rod. Our executive level rooms now have an in-room safe and brand new pillow-top Posturepedic mattresses, refrigerator, robe and turn-down service. The 24-hour business center: computer, copying, and printing.Hotel amenities: restaurant/lounge with happy hour M-F, 4-7 PM, with reduced prices and free hors d'oeuvres, fitness center w/Nautilus equipment, indoor/outdoor pool, and laundry facility.We are located in the heart of the Telecom Corridor, on N Central Expwy (Hwy 75) and Campbell Rd. From 635; take 75 N. Exit Campbell Rd-(#26); U-turn and go south on Central Expwy. 1/2 mile S of Campbell. Nearby attractions: downtown Dallas: JFK Memorial, the Arts District (over 160 museums, galleries, and artistic attractions!), Collin Creek Mall 1 mi. north of us. ... more   less 

Additional Information about Holiday Inn Dallas-Richardson

Address: 1655 N Central Expy, Richardson, TX 75080-3504
Region: United States > Texas > Richardson
Price Range: $126 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Dallas-Richardson 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Holiday Inn Select Dallas - Richardson Hotel Richardson
Holiday Inn Richardson
Richardson Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Dallas-Richardson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request rooms farthest from the elevator.”
 of 5 bubbles angieh310, 10 Oct 2016 | Read review
“I suggest not staying here until you can confirm all updates have been completed”
 of 5 bubbles PlatinumAtMultiple, 13 May 2016 | Read review
“Ask if any have been updated. Generic rooms need some work”
 of 5 bubbles pkelly8, 27 Mar 2016 | Read review
“My room was just shortly off the elevator and It was still quite.”
 of 5 bubbles 271pamr, 13 Mar 2016 | Read review
“Ask for the 6th floor if you desire a small refrigerator in the room.”
 of 5 bubbles cunni1jb, 24 Jun 2015 | Read review
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