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Hotel is under renovated, drill noises start around 8:00am business day. Atrium is completely blocked, only a small portion of the lobby is open. Hotels had major wears but everything seem very clean although the bedding had some unpleasant odor. Tv reception is not very...More
My son and I come this this hotel 3-4 times a year. I always have breakfast included when I book the reservation with no problems. I made a reservation yesterday and requested my usual. Which is a room for my son and I, breakfast included....More
The hotel is undergoing remodel, but that is not excuse for poor service. My daughter has 6 month old twins and bellman watched her load baggage without offering assistance. They are more interested in valet parking. Not the experience I expect from Marriott organizationMore
1 Thank Karl A
Response from Tal S, Manager at Renaissance Dallas Richardson HotelResponded 22 December 2015
Good Afternoon Karl,
First, and foremost, I sincerely apologize for lack of exceptional customer service during your stay. As a Marriott Elite, you come to expect a high level of customer service and quality wherever you stay as a loyal guest to the brand. We...More
I stayed for one night on a business trip. The check in was fast, bar good, room clean and gym adequate. Overall this is a good business hotel at a fair price. It's issue is that it is dated, so compare it to some of...More
My family and I stayed here for 3 nights during Thanksgiving. Overall the stay was pleasant, but with a few annoyances here and there. First off the location is great and close to a lot of things. The lobby is a nice open atrium with...More
USD 110 - USD 235 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Business Hotel in Richardson
#3 Family Hotel in Richardson
Non-Smoking Rooms ,
Number of rooms
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