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Renaissance Dallas Richardson Hotel

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Renaissance Dallas Richardson Hotel
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403 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Seoul, South Korea
Level Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 week ago via mobile

Pros: Slightly above-average breakfast buffet, though not much more selection than cheaper hotels. Strong Wi-Fi throughout the hotel. Ample-sized rooms and above average-sized fitness center. Convenient to DART if you're heading downtown. Service overall was friendly and was able to handle a misbilling issue at checkout. Cons: Room furniture and carpeting is quite dated, 1970s/80s era...definitely needs a refresh. Lots... More 

Helpful?
Thank jrh825
Phoenix, Arizona
Level Contributor
120 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 2 weeks ago

Was only able to stay 2 nights & enjoy the lounge for 1 of those nights, but truly wish I could have stayed longer; great lounge & tremendous evening offerings. Since I was traveling w/a Marriott Plat, we were also upgraded to a junior suite which was very spacious & comfy, plus it connected to a 2nd bedroom which gave... More 

Helpful?
Thank txrus
Frankfurt, Germany
Level Contributor
94 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago via mobile

Negatives: -The rooms were super outdated. -There were fingerprints and dried something or other on the window blinds when I went to close them. Gross. -Room and hot water had a really weird smell. -Toilet gargled all hours of the night. I thought it might explode. -Only three elevators and so many rooms. Had to wait a while sometimes. Positives:... More 

Helpful?
Thank Smittie684
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon Smittie684, Thank you for being a guest of ours and we would also like to thank you for sharing your recent experience with us! We will be sharing your feedback with the correct department to ensure this was an isolated issue and that it does not occur again as this experience is not up to our standards. Thank... More 

1 review
Reviewed 3 weeks ago

Recently I need an extra day added to my stay at the Renaissance. After trying to book on line and discovering that the hotel was book the friendly staff made room for me to stay the extra night I needed.

Helpful?
Thank Edward D
Tucson
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 weeks ago via mobile

This appeared to be a lovely four-star hotel. The pool and the gym were immaculate, and the service was good (except for the outrageously priced on-site "restaurant". $4 for a glass of orange juice. Really?) The trouble came at checkout Friday morning. Checkout is noon. As I often do when we travel, I sent my husband down to checkout at... More 

Helpful?
Thank MamaMitzi
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good evening MamaMitzi, Thank you for being a guest of ours. On behalf of our entire team, we sincerely apologize for the experience you had with one of our Concierges. The experience you shared is not a practice we have at our Hotel and will be ensure to follow up with our entire Reception team to ensure this experience does... More 

Austin, Texas
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 weeks ago

Stayed here 3 nights for a conference at the attached conference center. They completed a large renovation in their lobby and bar area this year. It makes for a significant but modern and appealing change. Water features, conversation groupings, tables for either small groups or communal dining and a nice bar area. Large screen TVs make for great sports and... More 

Helpful?
Thank Mark T
Houston, Texas
Level Contributor
5 reviews
Reviewed 27 October 2016

I recently stayed for a 2 day conference so I got to enjoy the food, the room and the hot tub. I found them all to be high quality. The room was spacious and clean. My only complaint was that the meeting rooms were just too cold.

Helpful?
Thank Momshop
El Segundo, California
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 October 2016 via mobile

Typical 70s inside out construction. (All rooms overlook an interior courtyard.) rooms were old and in need of an update--my bathtub SERIOUSLY needed a reglazing. The lounge breakfast was not bad, although there was a weird "selfie zone" sign that was just trying too hard. However, on the plus side, the bed linens were surprising soft and new, and the... More 

Helpful?
Thank 4LivB
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon 4LivB, Thank you for being a guest of ours! We are excited to inform you that next year we will be completing our guest room renovation! We are glad to hear you got a comfortable nights rest and we hope to see you back very soon! Warmest regards, Emily More 

Gulf Breeze, Florida
Level Contributor
10 reviews
6 hotel reviews
Reviewed 29 September 2016

Bed was comfortable - but the room itself looks like it hadn't been updated in quite a while. The Lobby was amazing - a beautiful space to relax. The pool and hot tub were fantastic too! Of course the Customer Service was top notch as usual at a Renaissance.

Helpful?
Thank James D
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2016 via mobile

I had terrible experience in the R restaurant tonight. The food was good when it arrived but the service was just awful. We waited 5 min for anyone show up to seat us and the restaurant had one table occupied. We were told we could seat ourselves and 15 min past and finally we got up to locate someone. Once... More 

Helpful?
2 Thank Glenda9999
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon Glenda9999, Thank you for taking the time to share your experience with us. We sincerely apologize for the experiences in our After 5 Lounge last night and will share it with our Director of Outlets and our After 5 Lounge team members. We assure you this is not the type of experience we strive for our guests to... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Renaissance Dallas Richardson Hotel located right off of Hwy 75 North bound at the Galatyn Park (DART rail)exit and next to The Eisemann Center. Right in the center of the Richardson telecom corridor. Modern ecletic decor featuring hand blown glass work by atrist Jim Bowman. AAA Four Diamond Hotel with all of the expected amenities and services of a Renaissance. A warm Texas hospitality through out the hotel and expert Navigators to help you to "Live Life To Discover." ... more   less 

Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Region: United States > Texas > Richardson
Price Range: $132 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Renaissance Richardson
Richardson Renaissance
Hotel Style:
#3 Family Hotel in Richardson
#3 Business Hotel in Richardson
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Questions & Answers

Questions? Get answers from Renaissance Dallas Richardson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found all rooms to be good.”
 of 5 bubbles Momshop, 26 Oct 2016 | Read review
“We had 225 but all you saw was the roof, afew floors help or the opposite side might be better.”
 of 5 bubbles fireguy79, 25 Sep 2016 | Read review
“12th floor is the way to go”
 of 5 bubbles aran-nj, 18 Sep 2016 | Read review
“Southwest corner rooms have a great view.”
 of 5 bubbles TimE542, 25 Aug 2016 | Read review
“Avoid highway facing rooms.”
 of 5 bubbles dtvl, 13 Aug 2016 | Read review
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