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Holiday Inn Express Hotel & Suites Port Arthur

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Holiday Inn Express Hotel & Suites Port Arthur
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48 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Shreveport, Louisiana
Reviewed 1 November 2016

We found the hotel very clean and were greeted by friendly staff. Arrived on a Friday evening with fresh cookies available for us. The complimentary breakfast was a plus! We stayed 2 nights and would stay again. Refrigerator and microwave in the room.

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Helpful?
Thank AAlton123
Management response:

Thank you for choosing our hotel and sharing your stay experience with the world! I'm delighted to see that you found your visit to be quite pleasant all around, I'm looking forward to sharing your review with my staff. We strive to give every guest the same experience you had! Looking forward to giving you the same level of service...

Reviewed 7 October 2016 via mobile

This hotel was very clean, managed well, and will be a delight to return to when in the area. We would have liked a different complimentary breakfast but it was adequate and not worth a complaint. Front desk and housekeeping staff were friendly and helpful. Having frequented this area for 15 years, we are thrilled that we tried this hotel....

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Helpful?
Thank janes319
Management response:

Wow! Thank you for taking the time to write such a great review on our hotel! I am delighted to hear that you received just what you deserve...courteous/helpful staff in a clean, well maintained environment. It may have taken you 15 years to try us but hey, now I have a guest for life! Looking forward to serving you in...

Huntsville, Texas
Reviewed 25 September 2016 via mobile

A clean hotel, great breakfast, nice pool and the rooms are big! Staff was wonderful ! They were completely booked two nights of the three I was there and you couldn't tell , room for everyone, lots of food and great service . Located right in front of the mall, an easy to walk from the parking lot to target...

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Helpful?
Thank katherinew336
Management response:

Thank you for sharing your stay experience at our hotel! I became the new GM one month ago and have strived to deliver the type of experience you've just described. I'm looking forward to providing you and every Holiday Inn Express & Suites guest the same memorable experience! Angela Gasper General Manager

Bulverde, Texas
Reviewed 18 September 2016

stayed for 2 nights. Totally missed the door hanger saying to hang it outside to keep maids away from replacing towels. Could have gotten an extra 500 IHG points! First night there went to small restaurant and no rib-eyes...WAAA! Went down this am to grab some coffee and couldn't believe it, there was a breakfast buffet that they said was...

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Helpful?
Thank ciera1love
Management response:

Three words...Thank you & Sorry! Thank you for staying with us and for taking the time to write such a cool review. Sorry for my delayed response. I became GM one month ago and have had a full load since day one, making sure you receive the type of service you can brag about! Now that things are beginning to...

Reviewed 9 September 2016 via mobile

The people at this Holiday Inn Express in Port Arthur are truly what Hotel staff's should be. Thank you Angela the GM you are awesome. 5 star service. And it is always clean and right in the middle of everything you want to do.

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Helpful?
1Thank Joseph G
Management response:

Hey Mr. Garaffa, It was such a pleasure meeting you on my first day as General Manger of this hotel. You had some wonderful things to say about our hotel and yours have encouraged me every day since then. My apology for the delayed response, I had a lot going orgot you or kind words and thank you for sharing...

Reviewed 23 July 2016

I'm a budget traveler, I stayed here only because my family choose this place for our family reunion. The staff was very nice and helped me with a package I was expecting to receive at the hotel. No extra charge. They offered free hot breakfast, which was good. They have laundry facilities, a gym and a outside pool. It is...

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Helpful?
Thank Crystal J
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for your recent stay and for taking the time to write a review. I am happy to read that you regarded our location to be good, our establishment to be clean and found our staff friendly and welcoming. On the other hand, I would like to sincerely apologize for the disappointments you had during your stay regarding the...

Shanghai, China
Reviewed 30 June 2016

This is the hotel is pretty new and very clean in Port Arthur area. Very quiet at night. The complimentary breakfast is very good. The people working there are nice and friendly. If my friends come to the town, I will definitely recommend to stay this hotel.

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Helpful?
Thank jt8938
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for such a lovely review! We appreciate your loyalty and feedback. I am pleased to read that you enjoyed every aspect of your accommodations and are excited to host your next visit or your friends visit to Port Arthur. Again, we thank you for your loyalty and hope to see you soon! Sincerely, Tonya Thomas, GM

Missouri City, Texas
Reviewed 19 April 2016

Clean rooms nice kitchen area. Friendly staff when we checked in had cookies ready for us to snack on while we checked in. Restaurants are walking distance away and Target in same parking lot to pick up supplies.

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Helpful?
1Thank 05superduty
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for reviewing your recent stay with us. We appreciate your feedback and hope to see you again soon! Sincerely, Tonya Thomas, General Manager

Bedford, Texas
Reviewed 23 March 2016 via mobile

Nice clean room. Bathroom is one area I really notice. Look for mold or mildew in shower. None here. Excellent comp breakfast. Many many choices. Rated average because I felt It was average value for money spent. $140.00 with tax is about $20.00 more than I pay at many Of their Other properties. Due flood in this area and,nearby LA,...

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Helpful?
Thank Robert W
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear Robert W, Thank you for taking the time to review our property. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of cleanliness, facilities and location of the hotel. It is great to hear that you were satisfied with your overall experience. We are highly...

Austin, Texas
Reviewed 30 December 2015

We were set up as guests for a family event just down 365 in Port Neches. We had been here before and it was a good stay. I was shocked to find that the room were in had a walk in shower. The only thing missing was a hand held sprayer and vents in the bathroom in all hotels should...

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Helpful?
1Thank Sam S

27 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel is designed for the business traveler, people that are attending events in our area and for anyone looking for a place that feels inviting. Our location, amenities and service is what will set us apart from everyone else. You will enjoy high quality rooms at a reasonable rate! Each room has a pillow top bed, microwaves, refrigerator and coffeemakers. We offer complementary hot breakfast every morning from 6am to 10am. Come experience what is truly a place you can feel right at home. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Port Arthur

Address: 3115 Central Mall Dr, Port Arthur, TX 77642-8040
Region: United States > Texas > Texas Gulf Coast > Port Arthur
Price Range: $150 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Port Arthur 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Hotel And Suites Port Arthur
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Port Arthur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for a 4th floor room facing the pool area, not the roadway.”
 of 5 bubbles ciera1love, 17 Sep 2016 | Read review
“very quiet”
 of 5 bubbles 479crystalj, 22 Jul 2016 | Read review
“I think the walk in shower is room 325 if remember correctly. But the probably have more than one”
 of 5 bubbles 808sams, 29 Dec 2015 | Read review
“Many good restaurants w/in walking distance.”
 of 5 bubbles Gvis2020traveler, 11 Aug 2013 | Read review
“They're all good as far as I know and right next to the mall.”
 of 5 bubbles BWNSBDOS, 10 Apr 2012 | Read review
5 of 5
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