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TownePlace Suites Dallas Plano

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#29 of 43 Hotels in Plano
Certificate of Excellence
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TownePlace Suites Dallas Plano
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102 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Dallas Plano
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Showing 100: English reviews
Reviewed 26 August 2016

I was at this hotel for 2 weeks with my family (including dog). The room condition was poor. Stove broken, Had to call maint. 3 time to get the shower drain to work, and it smelt like cat pee. But the only other hotel in town that would take a dog was booked up so we stuck it out. That...

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Helpful?
2Thank Brad K
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear valued guest, Thank you for taking the time and filled out the Survey for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and...

Hermosa Beach, California
Reviewed 18 August 2016

Our room was FILLED with fleas. It was a flea infestation. They were EVERYWHERE! Absolutely disgusting. The place is also extremely dated. Worst hotel experience of my entire life. You couldn't pay me stay here again.

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Helpful?
Thank Architect7400
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to give your feed back. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and we want to make operational adjustments to overcome these issues with your help....

Reviewed 18 August 2016

TownPlace Suites fit our travel needs well when we plan on staying for at least a couple of days and have stayed at many across the country. The Plano facility offers all the usual amenities of a TownPlace. The staff was very helpful, friendly, and will engage you past the usual pleasantries, if you like. It's location was excellent for...

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Helpful?
1Thank Robert S
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Austin, Texas
Reviewed 13 June 2016

I have always found tripadvisor reviews to be helpful and accurate, so I am going to be honest. Stayed here simply because it was less than a mile from a family event. Not the best place I have ever stayed. Although not in disrepair, it shows and smells its wear. My room just smelled moldy. The carpet was vacuumed, but...

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Helpful?
Thank Ray N
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and give your feed back for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our hotel and...

Reviewed 10 June 2016 via mobile

The staff was great; especially the operations manager. She really made me feel valued and important. The breakfast was sufficient and the room kept. I would definitely stay here again if visiting houston.

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Helpful?
Thank Keisha C
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Alexander, Arkansas
Reviewed 2 June 2016

I'm not sure of the male employees name that assisted us, but he was working the evening of 5/27 when we arrived around 11:30pm. He was very pleasant and helpful. The hotel was in an excellent location and tucked back on a semi-residential street with many trees. The professionalism was appreciated considering we arrived at the original hotel we booked...

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Helpful?
Thank Christine W
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Tuscaloosa, Alabama
Reviewed 25 May 2016

Check-in was quick, friendly and they explained everything to you. Room was clean and room service was great. Wi-Fi worked well and all of the time I was there. Breakfast was simple(cereal, sausage, eggs, etc.) Super nice employees.

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Helpful?
Thank DevilzAdvocate
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Chennai (Madras), India
Reviewed 5 May 2016

Stayed here for 3 weeks. Nothing bad or great about the hotel. they have complimentary breakfast with limited options. wifi speed is bit slow. Budget property from Marriott. Has cooking options with cookery set and microwave.

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Helpful?
Thank chandu S
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Plano, Texas
Reviewed 13 April 2016

I arrived late, first time in Dallas TX, to find that this hotel (recommended by the company that I am visiting for training) was NOT CLEAN, disturbingly smelly and staff (besides Robbie, who was delightful) complacent and unsympathetic to my needs as a customer. I was greeted by Naveed, who asked if I cared to be on the first floor...

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Helpful?
1Thank Amanda C
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and filled out the Guest Satisfaction Survey for the TownePlace Suites by Marriott in Plano about your stay with us. Verifying your overall score I realize that we failed in serving you in our hotel as the score was really low. I apologize that you had to experience issues at our...

Broken Arrow, Oklahoma
Reviewed 30 March 2016

This location is starting to show its age. You can tell they have repainted it, but even that new paint is starting to peel from the walls. Carpeting and furniture is old and the mattresses are still the low-end, but firm, mattresses you can get at any hotel. Hallways are a little dark and all the common areas are really...

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Helpful?
Thank PlatinumAtMultiple
Marriott TowneP... P, Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Valued Guest, Thank you for taking the time and share your comments about your experience with the TownePlace Suites Dallas Plano. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations....

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about TownePlace Suites Dallas Plano

Address: 5005 Whitestone Lane, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: $114 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Dallas Plano 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Towneplace Suites Dallas Plano Hotel Plano
Towneplace Suites Plano
TownePlace Suites Dallas Plano Texas
Hotel Style:
#12 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Dallas Plano staff and other travellers.
1 question
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Springfield, Missouri
over a year ago

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Questions? Get answers from TownePlace Suites Dallas Plano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid ground level rooms - suspect that's where pets stay”
 of 5 bubbles Tony80126, 5 Feb 2017 | Read review
“112 faces the pool so this might be a little loud in the summer”
 of 5 bubbles 2antigua, 30 Jan 2017 | Read review
“book in advance if there is an event in the area, this hotel gets packed quickly”
 of 5 bubbles ChilitaMom, 13 Sep 2016 | Read review
“I would say the 3rd floor would be your best bet so you don't have the noise from the rooms above you.”
 of 5 bubbles 371christinew, 2 Jun 2016 | Read review
“If having a room in a quiet area of the hotel is important to you, let the hotel staff know.”
 of 5 bubbles MinPlano, 2 Dec 2015 | Read review
5 of 5