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This is my 2nd stay in six months. I was in room 420. They have attempted to update. But the filth is disgusting. Tile in the bathroom under the sink is so dirty, it will take a putty knife to clean.
AC unit hasn't been...More
1 Thank Miata P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites -- PharrResponded 8 June 2017
Dear Miata P,
Thank you for your review and for sharing your experience. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your choosing to stay with us. However, it is regrettable that your stay was...More
We stayed at this hotel for nearly two weeks while on business in McAllen. The hotel is clean and the staff is friendly and helpful. There is ample parking. The rooms are clean and housekeeping does an excellent job.
One thing I would recommend is...More
Thank Danny B
Response from Roman P, Front Office Manager at Holiday Inn Express Hotel & Suites -- PharrResponded 30 March 2017
Dear Danny B, thank you so much for your positive feedback! We are pleased to hear that you enjoyed our hotel and that our staff was attentive. We hope to see you again next time you’re in Pharr!
My stay was a good one, BUT after a long hot sunny day, I really was hoping to get into the pool. I even brought my Mother for Mother's day to chill out there with me, and then we find out the pool is closed....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites -- PharrResponded 6 June 2017
I appreciate your candid review for the Holiday Inn Express Pharr, TX. Thanks for spending Mother's Day at our property. I'm sorry to hear that you weren't able to use the pool during your visit. Please be assured that your comments are noted...More
Upon check-in, I was greeted with a smile & an upgrade, since I am a Priority Club member.
The king suite has had updates, but many things are still nasty. The tub has rust & stains. The caulk around the air conditioner is awful.
Thank wendy k
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites -- PharrResponded 19 November 2016
Dear wendy k,
Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience our air conditioning system may...More
I stayed one night and when I left the hotel and checked out I forgot my charger on the headboard outlet.
I realized that I had taken it and called the hotel as I was still in the area, staying at another hotel about 30...More
2 Thank OrionOmega
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites -- PharrResponded 30 September 2016
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff. Your feedback is troubling and will surely be looked into. Rest assured it...More
USD 81 - USD 106 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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