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Quality Inn & Suites

2.6 km from North Richland Hills centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
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8709 Airport Freeway, North Richland Hills, TX 76180
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231 Reviews from our TripAdvisor Community

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Showing 226: English reviews
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Reviewed 3 days ago NEWvia mobile

Our room key did not work,we returned to the front desk and the key still did not work. They got that resolved and I thought we might be okay from there. But the bed was the WORST hotel bed I've ever slept in. Terribly uncomfortable (a king) and hurt my back by morning. Breakfast was the topper with old fruit...

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Helpful?
Thank Beth S
qualityinnnrh, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to provide us with feedback. We value your feedback and use them to continuously improve our services. If you plan to return to us, please do remember to let us know your preference of firm or soft bed so we can accommodate.

Reviewed 4 weeks ago via mobile

Stay was ok. The hotel room had a weird odor and the restroom was small. Bad location if you can't sleep with traffic noise. The freeway is right next to the hotel. Hotel needs to be upgraded to remain competitive with other hotels.

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Helpful?
Thank regarrelsmith
qualityinnnrh, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to give us feedback. As a token of appreciation, we would like to offer you our manager special, but we could not locate your reservation record from our system in order to do so. If you choose to stay with us again, please let us know so we can properly take care of you.

Dallas, Texas
Reviewed 29 December 2016

The beds were SO!!!comfortable and the pillows are great turns out they sell them $14 apiece staff was very polite and friendly professional property is well lit and clean and the rooms smelled good breakfast always smell good however not starting until 630 means I don't ever get to eat it. Breakfast should Be available earlier. The handicap rooms and...

Review collected in partnership with Best Western
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Helpful?
Thank richardhDallas
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Richard, Thank you for taking the time to give us a review. We appreciate your feedback it helps us to know where we need to improve and what best practices to keep. I trust you will come back and see us when your in the area. When you do please ask for me at the front desk so I...

Bremerton, United States
Reviewed 27 December 2016

Excellent location in NE F, Northort Worth, TX. Near a major mall, a large variety of restaurants and sh opping. Motel is pet friendly with outdoor openings. Well maintained rooms, comfortable beds, easy access WiFi in rooms and an excellent full breakfast. Staff at the front desk and breakfast very helpful and friendly, A great place to stay in Fort...

Review collected in partnership with Best Western
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Helpful?
Thank larrydW6120ZA
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Larry, Thank you for taking time to give us a review. We appreciate your business and trust you will come back and see us again.We were so happy to hear that we meant your expectations. On behalf of our entire staff I want to thank you for your business. When you come back into town be sure to ask...

Temple, Texas
Reviewed 19 December 2016

The room was the dirtiest I have ever seen in my 13 years of membership in Best Western rewards. I had made a reservation two days prior and upon arrival we found such a mess, we decided not to stay. The tub had something red in it, the pillow cases on one bed had not been changed, they looked dirty...

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Helpful?
Thank jhorton0713
Tulsa
Reviewed 29 November 2016

Needs a few upgrades, plug outlets please, guests have phones to keep charged. Needs more thorough cleaning overall. No toiletries in room. 3 towels, was maid in a hurry??? Not worth almost $100 night stay.

Review collected in partnership with Best Western
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Helpful?
Thank Tamara A
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Tamara, Thank you for taking time out of your busy schedule to give us a review. Your feedback is important to us it helps us to know where to improve. I am sorry that your room was not thoroughly cleaned and their we no toiletries in your room. I am not sure what happen with house keeping but I...

Florida Panhandle, Florida
Reviewed 27 November 2016 via mobile

When we arrived at 6pm on Sat. 11/19/16 the lobby was very busy- the one employee working kept his composure and took care of each customer well. When it was our turn- come to find out our pet friendly room was not ready due to housekeeping error. The employee perused the list of pet friendly rooms (as they're limited) and...

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Helpful?
Thank NSimp75
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello, Thank you for taking the time to complete the survey and giving us your feedback. We are so please that we exceeded your expectations. Chris I believe was the front desk person taking care of you and , I will make sure he knows that you appreciated his efforts. I trust you will come back and see us again...

Dallas, Texas
Reviewed 26 November 2016

Great area and staff was very helpful esp the front desk manager jalissa . Spell check. Breakfast was awesome. Housekeepers were amazing. Quiet room. Chris was also helpful at extending my staff. I will definitely recommend this location and property to everyone I know

Review collected in partnership with Best Western
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Helpful?
Thank caseya540
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Casey, Thank you for taking the time to give us a review. Your feedback is important to us. It helps us to continue to do best practices and also helps us to know where to improve. We are so happy to hear that the staff was helpful and that you enjoyed our breakfast. We look forward to you coming...

Denison, Texas
Reviewed 25 November 2016

My son and I went to pick up my husband from DFW. He was returning from duty in California with the Navy. So I reserved a two room King suite. I even told the guy when I was checking in, two room King suite. He put me in a two room Queen suite. So he moved me into a King...

Review collected in partnership with Best Western
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Helpful?
Thank anneschell2016
Dolly S, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to give us a review, I am so sorry we did not meet your expectations. I am not sure what happen with all the room changing and I can see why you would be upset. I will look into this so we can make sure it does not happen again. I am just sorry...

Elsah, Illinois
Reviewed 13 November 2016

Nice, clean, comfortable room. Good breakfast. Very accommodating and kind people at the front desk. Quiet place. Near mall. We were able to check out late when we had to change our travel plans. We had to cancel the second night and weren't charged for it.

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Helpful?
Thank Lucecitr
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello, Thank you for taking the time to give us a survey, we appreciate your feedback. It helps us to know what we are doing right and where we need to improve. I am so happy to hear that Chris and Jovy were able to help you and gave you excellent service. I trust that you will come back and...

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Get your money’s worth at the Quality Inn & Suites® hotel in North Richland Hills, TX, located near NRH2O Water Park and Nytex Sports Centre. Our hotel is a short drive from a variety of such popular attractions as: -Fort Worth Historic Stockyard -Bass Performance Hall -AT&T Stadium and Globe Life Park -Six Flags Over Texas -Texas Motor Speedway -Fort Worth Zoo You can depend on our hotel for all of the amenities you expect and genuine service from people who are professional, responsive and friendly. Enjoy such additional amenities as: -Free hot breakfast -Free WiFi -Free coffee -Free Guest laundry -24-hour Business Center Quality Inn & Suites offers more than the typical affordable hotel: you get more for your money with our “Value Qs.” From premium bedding and a refreshing shower to hot breakfast and friendly service, it all adds up to real value for you. Your room has everything you need to relax, including a flat-screen TV, hair dryer, iron, ironing board and more. Affordable, enjoyable, and great for business travel, a weekend getaway, or a vacation — our Quality Inn & Suites hotel in North Richland Hills, TX makes it easy to make the travel memories that matter. ... more   less 

Additional Information about Quality Inn & Suites

Address: 8709 Airport Freeway, North Richland Hills, TX 76180 (Formerly N.E. Mall Inn & Suites)
Region: United States > Texas > North Richland Hills
Price Range: $104 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Best Western Ne Mall Inn And Suites Fort Worth
Best Western Ne Mall Inn & Suites Fort Worth Hotel North Richland Hills
Best Western North Richland Hills
North Richland Hills Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stay here.”
 of 5 bubbles jhorton0713, 19 Dec 2016 | Read review
“King size bed was awesome! Thanks to all!”
 of 5 bubbles MaryW855, 12 Sep 2016 | Read review
“Bring a set of simple, household tools. I had to make repairs to the faucet and bathtub shower heads while staying at this hotel. I contacted the front desk to let them know what was going on (prior to any maintenance done) and I was told be the customer rep that they would make a note so I wouldn't be held responsible but they didn't know what to do.”
 of 5 bubbles davidbV8098JJ, 1 Jun 2016 | Read review
“Stay near front of location if security is a concern. ”
 of 5 bubbles memphismid, 11 May 2016 | Read review
“In the back if you can get it..much quieter than near the road construction.”
 of 5 bubbles 25var, 9 Oct 2015 | Read review
5 of 5