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Best Western Inn & Suites

PricelineUSD 112*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 134*
USD 112*
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USD 113*
USD 113*
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Best Western Inn & Suites
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358 Reviews from our TripAdvisor Community

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Showing 351: English reviews
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Nocona, United States
Reviewed yesterday NEW

We stayed one night. We arrived early but our room was ready. The shower and sink dispensers were nice. Since we were only staying the one night in was helpful not to have to unpack all of our shower stuff.

Review collected in partnership with Best Western
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Helpful?
Thank Rhonda H
Bluffton, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 10 April 2017 via mobile

We began our drive from Matehuala MX in the morning. Crossing the border at Laredo Texas, our planned destination for end of day was San Antonio. Good traffic. Good weather. Plenty of Sunshine. We decided to push on to New Braunfels, TX to put us on the other side of San Antonio city freeway rush hour traffic! Oh my gosh...

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Helpful?
Thank JNPetrusek
About Hotel's Favourite Review
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. We are delighted to hear your stay with us was such a positive one. Thank you for taking the time to leave your review, and we hope to see you again soon. Thank you, Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Fort Worth, Texas
Reviewed 3 days ago NEW

The hotel is on 35 but very quiet. Close proximity to Gruene, good restaurants and some great roads if your a biker. Clean rooms, bathroom, and comfy bed. Breakfast hot and plenty of choices to get your day going.

Review collected in partnership with Best Western
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Helpful?
Thank Lynda M
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for taking the time to leave your review of our property. We appreciate your kind words. We are always happy to see those on motorcycles enjoying New Braunfels and its surrounding areas. Thank you for staying with us. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Michigan City, Indiana
Reviewed 6 days ago NEW

Stay in the main building only. The older separate building rooms are not clean, staff was not good in the middle of the night when there was a problem with the bathroom. Killed cockroaches in the mornings no. Ugh.

Review collected in partnership with Best Western
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Helpful?
Thank 421connied
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

We are so sorry to hear that your stay with us was not a pleasant one for you. While the outside rooms might be more susceptible to pests because of the door access, I assure you that our property was renovated at the same time. The inside rooms and outside rooms are the same "age," if you will. We apologize...

Big Spring, TX
Reviewed 1 week ago

I stayed there for 3 nights to visit my daughter and attend the Texas State University graduation. It's located right off of the interstate. The room was clean, breakfast had a variety of items to choose from, and the staff were friendly and helpful.

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Helpful?
Thank Janet79720
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

We are so happy to pleased your stay with us was an enjoyable one. Congratulations on the graduation of your daughter. Thank you for taking the time to leave us a review. We hope to see you again. Sincerely, Becky Alizadeh nbhospitality@yahoo.com

Reviewed 1 week ago via mobile

Front desk people wear rude even the manager when I told him something about a problem in my room it just kept nodding his head. My room smell like wet carpet there was a bug in my pillow the rooms are not very clean I move the night stand out to plug in my phone charger and there was sunflower...

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Helpful?
Thank Reyna A
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will use your feedback to help in staff training. Thank you again for staying with us,...

O Brien, Texas
Reviewed 2 weeks ago

The hotel is an older hotel but it was clean and the pool was nice. Our room was not ready at check in but we enjoyed the pool while we waited. The pool area was clean but no towels out in the towel area that was marked Towels.

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Helpful?
Thank RafterGRanch
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our property. The unpredictability in weather recently and the increase in pool usage makes it a challenge to keep the pool towel bin full of dry towels. Our front desk agents have absolutely no problem getting towels for those that require it....

Burleson Tx, United States
Reviewed 2 weeks ago

It was good but not great for the price. Shower backed up when showering. By the time I finished my shower I was ankle deep in soapy water. Room was clean. On 2nd floor and there is no elevator for those that have problems climbing stairs. Breakfast was just OK. I think it was to high priced for the age...

Review collected in partnership with Best Western
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Helpful?
Thank rebekahanneo
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. We are sorry you experienced issues with your shower. Our goal every day is to make sure our guests are fully taken care of. Thank you for choosing to stay with Best Western. Becky Alizadeh Guest Relations Manager nbhospitalty@yahoo.com

Reviewed 4 weeks ago

i booked my room in January for a wedding at the end of April. When I arrived at the BW in New Braunsfuls at 3 pm(which is check in) my room was not ready, nor had they even started on it. The wedding started at 5 and we were 30 minutes away. I still needed to get myself and 3...

Review collected in partnership with Best Western
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Helpful?
Thank 915pow
BestWesternNB, Public Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for taking the time to leave your review. I am sorry to hear your last stay with us was not as good of an experience as what you usually have when you come for a visit. It sounds as if you came on a day when we were incredibly short-handed in the housekeeping department. Unfortunately, when that happens...

Houston, Texas
Reviewed 4 weeks ago

Overall, the hotel location was great! The only downfall is they have no elevators. You have to walk up two flights of stairs. And I think it should be told to you prior to your arrival. Other than this it was a good stay.

Review collected in partnership with Best Western
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Helpful?
Thank calcandispatch
BestWesternNB, Guest Relations Manager at Best Western Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. We do try to inform guests that they will be on our second floor and that we have no elevator at the time the reservation is made. Unfortunately,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about Best Western Inn & Suites

Address: 1493 N I-H 35, New Braunfels, TX 78130-2816 (Formerly BEST WESTERN Inn & Suites)
Region: United States > Texas > New Braunfels
Price Range: $118 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Best Western Inn & Suites New Braunfels, Texas
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Inn & Suites staff and other travellers.
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Houston, Texas
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Questions? Get answers from Best Western Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lots of road noise”
RafterGRanch, 9 May 2017 | Read review
“Request a room on the back side away from the interstate. The front rooms are not loud but you can hear the traffic.”
nysstexas, 22 Mar 2017 | Read review
“All floors are good”
, 27 Feb 2017 | Read review
“Pick a room or park near the stairs as there is no elevator.”
BengalTexans, 9 Aug 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
kpegues, 7 Aug 2016 | Read review
5 of 5
Priceline
USD 112* /night
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Booking.comUSD 113
Hotwire.comUSD 113
HotelQuicklyUSD 134
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Prices are for 1 room, 2 adults
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