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Fairfield Inn & Suites New Braunfels

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Fairfield Inn & Suites New Braunfels
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186 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Houston, Texas
Reviewed 5 days ago NEWvia mobile

If you want to sleep at night choose somewhere else!!! Breakfast area was very crowded and the garbage cans were overflowing. Only good part of the stay was the desk clerk I think her name was Jessica--super friendly and sweet person.

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Helpful?
Thank BiffleYouRock
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for taking the time to share your most recent experience. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests...

Texas
Reviewed 2 weeks ago via mobile

We had a great stay at Fairfield Inn. The room was clean, with a mini-refrigerator. As usual, the beds were comfortable and the bathroom spotless. This hotel is the only Marriott brand in NB with an indoor pool area and it was very nice to enjoy the pool even though it was raining. The free breakfast is quite good. There...

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Helpful?
Thank Pam W
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Fairfield Inn &...

Texas, the Lone Star State
Reviewed 4 weeks ago

We had a nice stay at this Fairfield Inn for the opening weekend of Wurstfest. The hotel was perfectly located and met our needs very well. Rooms are lovely with fresh, modern decor. Had an excellent night's sleep in great, big, comfortable beds. The bathroom was also large and spotlessly clean. Our room had a refrigerator but no microwave. We...

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Helpful?
Thank HappyPenny
Cynthia V, Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for sharing your most recent experience of Fairfield Inn & Suites New Braunfels. As a valued Marriott guest, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!...

Oklahoma City, Oklahoma
Reviewed 26 October 2016

Pros: Great location, easy to find. Friendly and efficient customer service. Good breakfast with several options. Room and lobby were clean and well maintained. Cons: Numerous channels that were supposed to be available on our TV were not. The TV screen was leaning to one side (like it had been dropped at one time). The sconce on the wall was...

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Helpful?
Thank pams33
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites New Braunfels through the Guest Satisfaction Survey. As a valued Marriott guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral...

Humble, Texas
Reviewed 17 October 2016

Middle of the road Fairfield Inn. Not the best but rooms are clean and staff is friendly. Breakfast not as good as some locations. Will likely stay at the San Marcos location next time since it is nicer.

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Helpful?
Thank TX13SR13
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Morning TX13SR13, Thank you for taking the time to write a review about your stay with us. We are along the highway. Perhaps we can accommodate you the opposite side of the highway the next time you are in town. I am glad to hear that my staff was friendly and that your rooms was clean. We truly hope to...

Katy, Texas, United States
Reviewed 16 October 2016 via mobile

This is a typical Fairfield Inn. Nothing special about it. But that's what makes it a good place to stay. Clean rooms, helpful service, coffee in rooms, everything you would expect. We had some bugs in our room, while we were gone during the day they did some extermination and took extra effort to clean our rooms. We can back...

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Helpful?
Thank Ronald B
Gonzales, Texas
Reviewed 23 September 2016

I recently booked a block of rooms at this hotel for my son's wedding for wedding party and guests. Our vehicle and one other one was broken into on Friday night and then 5 more vehicles were broken into that Saturday night. Apparently it happens so often that there are signs everywhere saying not to leave anything in your vehicle....

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Helpful?
1Thank slsjps1981
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear slsjps1981, Thank you for taking the time to write a review of our hotel. I am so sorry that your experience was affected by the city-wide break in problem last weekend. I can only imagine how frustrated and disappointed I would be to discover that my car had been broken into. We are taking this very seriously; guest safety...

Humble, United States
Reviewed 22 September 2016 via mobile

Room was noisy could hear people walking upstairs. Should have gotten a room on the top floor instead of one on the ground. Otherwise the place is good, clean, safe and the breakfast was good. Would stay here again but on top floor only

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Helpful?
Thank Tom M
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites New Braunfels with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to...

Reviewed 22 September 2016

The rooms are very dated and the noise is very annoying. You hear every time someone walks upstairs and every time someone shuts a door. The beds were okay and the room was clean. Breakfast was very good, no complaints there.

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Helpful?
Thank Shirley P
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites New Braunfels with us. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. We would be...

Reviewed 20 September 2016

Room was clean and spacious but severe lack of security at this hotel. Stayed overnight in rooms blocked for a wedding. TEN vehicles were vandalized/burglarized over two nights while parked in the hotel's parking lot. I do not advise anyone to stay in this area until this hotel reviews their security.

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Helpful?
Thank Lynane P
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Lynane P, Thank you for taking the time to write a review of our hotel. I am so sorry that your experience was affected by the city-wide break in problem this weekend. I can only imagine how frustrated and disappointed I would be to discover that my car had been broken into. We are taking this very seriously; guest safety...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites New Braunfels

Address: 1465 N Interstate 35, New Braunfels, TX 78130-2816
Region: United States > Texas > New Braunfels
Price Range: $126 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites New Braunfels 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Fairfield Inn And Suites New Braunfels
Fairfield Inn & Suites New Braunfels Hotel New Braunfels
Fairfield Inn & Suites New Braunfels Texas
Hotel Style:
#3 Business Hotel in New Braunfels
#4 Family Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites New Braunfels staff and other travellers.
4 questions
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Lake Charles, Louisiana
5 months ago
Austin, Texas
over a year ago
Austin, Texas
over a year ago

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Questions? Get answers from Fairfield Inn & Suites New Braunfels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Highest floor is probably quieter.”
 of 5 bubbles shirleypP6391AL, 21 Sep 2016 | Read review
“Ask for rooms AWAY from the interstate!”
 of 5 bubbles cindywilliams314, 17 May 2016 | Read review
“away from elevators. Somewhat think walls.”
 of 5 bubbles billp25, 16 Dec 2015 | Read review
“Try to get one that has a view of the front parking lot so you can see your car form the window.”
 of 5 bubbles paullG887JR, 28 Nov 2015 | Read review
“doesnt matter”
 of 5 bubbles davidsL3243FA, 3 Jun 2015 | Read review
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