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I have stayed at this motel for the last two years. Have always had some sort of issues there. But they were always resolved to where the kids all had fun. We usually have multiple rooms, except for this year, that god. This used to...More
Thank Tommy W
Response from Ted H, General Manager at Grand Texan Hotel & Convention CenterResponded 6 days ago
I am the new GM for the hotel, and although I was not here when you stayed, I am here working to make improvements, and we value your insights. I would like to
invite you back to stay with us, in August or...More
I should've went to a Hilton hotel. This hotel needs to update everything to the paint, carpet and website. The website says they offer shuttle service and free breakfast but that is not the case. I called to see when the last shuttle was and...More
Took forever to check in, due to (Brittany) answering the phone and not asking the caller to hold. Then talking to supervisor about calls other calls (that were also complaints.
When reserving rooms, Ask for inside rooms, was put outside. Was clear to see, when...More
This place is obviously mis managed and awful. I've stayed at this hotel two times, once in December 2016 and again in March 2017...and both times it was due to an emergency and no other rooms were available in the city.. Next time I will...More
We booked this Hotel knowing it wasn't a 5 star location but liking it's proximity to the airport. We were nevertheless disappointed.
Good points first.
*The calzone from the on site restaurant was wonderful!!!
*The bed was real comfortable.
*It was very quiet!
1 Thank Mukoy
Response from Marc R, Manager at Grand Texan Hotel & Convention CenterResponded 3 March 2017
I am so sorry you were not satisfied. We try our best to accommodate each and everyone of our guests. I would like to get some more information from you regarding your stay. If you could please give me a call at the hotel...More
USD 104 - USD 111 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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