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Wife booked a room here to spend the night after driving from Austin all the way to Odessa to pick up our niece. The shower didn't work, the phone in the room didn't work (wasn't even anywhere near a jack). Needless to say she called...More
Do not stay there. Ice machine do not work, Wi-Fi doesn't work properly,microwave needs replaced, lights do not work was told that they did not have any bulbs to replace bad ones in bathroom, maintenance man said he would be back but did not, people...More
Response from Ted H, General Manager at Grand Texan Hotel & Convention CenterResponded 3 weeks ago
We appreciate the time taken to give us feedback from your stay and we value
all insights. I am the new GM and have only been here 3 weeks, but, we are
working on plans to make improvements in various areas of the...More
I have stayed at this motel for the last two years. Have always had some sort of issues there. But they were always resolved to where the kids all had fun. We usually have multiple rooms, except for this year, that god. This used to...More
Thank Tommy W
Response from Ted H, General Manager at Grand Texan Hotel & Convention CenterResponded 16 July 2017
I am the new GM for the hotel, and although I was not here when you stayed, I am here working to make improvements, and we value your insights. I would like to
invite you back to stay with us, in August or...More
I should've went to a Hilton hotel. This hotel needs to update everything to the paint, carpet and website. The website says they offer shuttle service and free breakfast but that is not the case. I called to see when the last shuttle was and...More
Took forever to check in, due to (Brittany) answering the phone and not asking the caller to hold. Then talking to supervisor about calls other calls (that were also complaints.
When reserving rooms, Ask for inside rooms, was put outside. Was clear to see, when...More
USD 86 - USD 111 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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