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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,787 Reviews from our TripAdvisor Community

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Showing 2,108: English reviews
Reviewed 1 week ago via mobile

Stayed here last year for 7 nights and it was perfect. Rooms were very clean and the breakfast was out of this world. Lovely and quiet pool area and close to a host of restaurants and bars. We have just booked to come back for 9 nights in June and can't wait!

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Helpful?
Thank Damien R
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Damien R, Thank you very much for taking time to write your comments and share it with other travelers on Booking. We are truly happy to know that your stay with us was pleasant and we can only say goodbye with the hope of welcome you soon again. Warmest regards, Alejandro Crespo, General Manager of Mare Nostrum Resort.

Batley, United Kingdom
Reviewed 1 week ago

This was by far the best hotel we have ever stayed in Tenerife. The staff were fantastic and the little touches like pianist serenading you at breakfast and the caviar and prosecco at breakfast were brilliant. Our room was spotless and spacious with free wi fi as well.The bathroom was a great sixe as well and plenty of wardrobe space....

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Helpful?
1Thank Chris M
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Chris M, I would like to thank you for sharing your comments with other travelers . We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our...

London, United Kingdom
Reviewed 1 week ago via mobile

I went there with my parents, my grandmother and my two sisters. Ages from 22 to 85. We all have the greatest opinion of Cleopatra Palace Hotel. Upon arrival they carried our luggage, explained everything and even offere a glass of cava. We had three different swimming pools we could go to and the beach less than 10 paces away....

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Helpful?
1Thank Alicia O
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Alicia, Thank you very much for your detailed and positive report. I´m very pleased to know that our services, facilities and location have surpassed your expectations. Its totally a pleasure to know that you and all your family,exclusively your grandmother could enjoy the birthday sorprise! I know the good staff with a quality service, and with a warm attitude...

Glasgow, United Kingdom
Reviewed 1 week ago

This was our second visit to the Cleopatra Palace and we, yet again, weren’t disappointed. We found the complex to meet our three priorities of being safe, clean and friendly. The buffet breakfast was extremely good and, for anyone who has experienced these devices in hotels, it even had two ‘conveyer belt’ toasters that actually worked. The pianist playing in...

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Helpful?
1Thank AlanCHarper
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Alan, I would like to thank you for sharing your comments with other travelers . We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest...

Irvine, United Kingdom
Reviewed 1 week ago

I read various reviews on this hotel saying it was run down and shoddy, however I'd wanted to stay there for some time so booked a 10 day trip. I absolutely loved it, the room was brilliant, and I especially loved the round bath. The private terrace was huge and was sunny from 1pm onward which was perfect for sunbathing...

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Helpful?
1Thank Michelle G
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Michelle G, Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities, and very specially with our staff attention. I know that, together with a quality...

York, United Kingdom
Reviewed 1 week ago

We recently booked a week at the Cleopatra Palace for our honeymoon. I had stayed at the hotel a couple of years ago and thoroughly enjoyed it. Unfortunately, the hotel is in need of some TLC. The outside façade looks great but on closer inspection there are issues which need addressing to get people to return. Doors and furniture were...

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Helpful?
1Thank BB4E
Durham
Reviewed 2 weeks ago via mobile

Excellent hotel in great location for restaurants bars and beach ! Hotel bedrooms in need of updating but bathrooms lovely - breakfast amazing! Pool area well looked after and pool towels provided for small deposit - third stay and will be back !

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Helpful?
2Thank Alison R
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Alison R, Thank you very much for taking time to write your comments and share it with other travelers. We are truly happy to know that your stay with us was pleasant . We are working on the design of the new rooms that we intend to refurbish soon.Although the exact dates are not still scheduled, I can confirm...

Copenhagen, Denmark
Reviewed 2 weeks ago

The hotel is right on the beach, and in the center of Playa de las Americas. The room was nice, and the breakfast buffet was great. The staff was both helpful and friendly and we generally enjoyed our stay here. The only down part is that the pool is in the shade some of the day, and that parts of...

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Helpful?
Thank Thomas V
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Thomas V, Thank you very much for taking time to write your comments and share it with other travelers on Booking. We are truly happy to know that your stay with us was pleasant . All kind of feedback is very important for us it gives us the chance to improve and continue working hard to make our guests...

Donegal, Donegal, Ireland
Reviewed 2 weeks ago

Stayed here for 5 Nights from the 2nd to the 7th April. Had a pool view room. Nina on check in was delightful, we asked to upgrade to an Ocean View which was no problem but it would be the next day, however when we saw our Pool View Room and got the Sun from 5pm onwards decided to stay...

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Helpful?
2Thank SRM911
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in...

belgium
Reviewed 2 weeks ago via mobile

Very much disappointed about this hotel. Extremely noisy, not suited for people with small children. No attention to requests made in the reservation. Our stay is a nightmare which costed more than 3000 euros. Will never come back here.

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Helpful?
2Thank ParadisLT
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, I´m very sorry to know that your stay has been so below your expectations The most important thing is that you contact to reception anytime you need and we will be pleased to solve any situation during your holidays. I´m very sorry to know that your past experience with us has been so negative. Our main goal is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $183 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
282 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the pool is best”
cruise_kitty_44, 24 Apr 2017 | Read review
“Room in main building”
julieaN431OI, 20 Apr 2017 | Read review
“The side of the building numbered 740 then an odd number have the best sunshine.”
michelleg215, 15 Apr 2017 | Read review
“if you want a good sea view - do not opt for the ground floor”
BB4E, 14 Apr 2017 | Read review
“Ask for sea view”
1952dsm, 9 Apr 2017 | Read review
5 of 5