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14/08/2017 15/08/2017
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    Hotel Caserio

    Avda de Italia 8, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
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    Best prices for your stay
    14/08/2017 15/08/2017
    Traveller (111)
    Pool & Beach (52)
    Dining (32)
    Hotel Neptuno Gran Canaria
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    #18 of 134 hotels in Playa del Ingles
     
    Overview
    • Excellent45%
    • Very good37%
    • Average14%
    • Poor2%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Family Rooms
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Dry Cleaning
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Hotel Neptuno Gran Canaria
    1,235 reviews
    #12 of 134 hotels in Playa del Ingles
     
    Seaside Sandy Beach
    1,240 reviews
    #4 of 134 hotels in Playa del Ingles
     
    LABRANDA Marieta
    600 reviews
    #29 of 134 hotels in Playa del Ingles
     
    Occidental Margaritas
    4,568 reviews
    #18 of 134 hotels in Playa del Ingles
     
    Rooms
    14 Aug.15 Aug.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (176)
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    1 - 5 of 92 reviews

    Reviewed yesterday

    Spent 5 days here at this hotel from 14th July 2017 till the 19th July 2017, On arrival you can tell the hotel as been refurbished, its really nice and very modern. Arriving at the desk was greeted by the hotel staff, they were very...More

    Thank Mo_Kashem
    Reviewed 1 week ago

    Hotel is lovely, the staff are very friendly, rooms are decent however the food was not good. There was no variety in terms of the meals. The location was in a nice area. As was the rooftop hot tub. Not bad for a 4 star...More

    1  Thank sabcar820
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded 1 week ago

    Hi,thanks for your nice review. We will work even more on the variety of the food,for sure next time you will be surprised by the improvements. Thank you again and we hope to see you soon!

    Reviewed 1 week ago

    At breakfast, they were always short staffed and we would often have finished our breakfast before we got served tea's and coffee's, at least three times during our stay we didn't even get served for hot drinks, which is awful customer service. The walls of...More

    Thank Sebastian C
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded 1 week ago

    Hi Sebastian, We regret that the stay wasn´t like you to be expected.We will work hard on improvements of the remarks you pointed out. Nevertheless,we would hope to see you soon back in our hotel to experience these improvements. Kind regards

    Reviewed 1 week ago

    We went here in April 2017 however we had to return home urgently after only 2 days at the resort. The pool was lovely, location fabulous, couple of minutes walk to the gorgeous beach. The staff were lovely, very helpful and patient with us as...More

    Thank Julie G
    Response from Martin P, Public Relations Manager at Hotel CaserioResponded 1 week ago

    Hi Julie,nice to hear from you that u enjoyed your stay at our hotel,unfortunately you didn t had the change to stay longer.Hopefully you can come back and hace a longer stay with us and then you can experience the improvements we make.Thank you again!

    Reviewed 1 week ago via mobile

    It is safe to say this hotel is beautifully clean and looks amazing with comfortable sunbeds, which I imagine would be a struggle to get in peak summer time unless you get up really early to reserve one. It has good music playing around the...More

    1  Thank Ellie S
    Hotel Neptuno Gran Canaria
    1,235 reviews
    #12 of 134 hotels in Playa del Ingles
     
    Seaside Sandy Beach
    1,240 reviews
    #4 of 134 hotels in Playa del Ingles
     
    LABRANDA Marieta
    600 reviews
    #29 of 134 hotels in Playa del Ingles
     
    Occidental Margaritas
    4,568 reviews
    #18 of 134 hotels in Playa del Ingles
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Multilingual Staff
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    Details
    • Price range
    • USD 128 - USD 210 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Spa Hotel in Playa del Ingles
    • #18 Luxury Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 170
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Booking.com, Travelocity, Priceline, Hotwire, Cheap Tickets, HotelQuickly and HRS so you can book your Hotel Caserio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Caserio Hotel Playa Del Ingles ,
    • Caserio Gran Canaria ,
    • Hotel Caserio Playa Del Ingles, Gran Canaria
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    Traveller (111)
    Pool & Beach (52)
    Dining (32)
    Room & Suite (32)
    Hotel & Grounds (109)
    Bathroom (3)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    Trina H
    13 July 2017|
    Answer Show all 7 answers
    Response from LondonSE1 | Reviewed this property |
    They don't take any money as such, but they do pre-authorise an amount on your card. It's nothing to worry about - lots of hotels do this and I've never had a problem on my numerous visits.
    0
    Votes
    adventurekid1
    28 June 2017|
    Answer
    Response from Leogarcia | Property representative |
    Hallo, We do offer a hairdryer in the room.
    0
    Votes
    Google Translation
    Ebz B
    25 June 2017|
    Answer Show all 3 answers
    Response from Gary D | Reviewed this property |
    Yeah the gym is free to use for all guests
    0
    Votes
    Room Tips
    "Roof top jacuzzi, Refurbished to modern standard"
    Read review
    "We had a corner room overlooking the pool so it wasn't bad"
    Read review
    "Choose top floors"
    Read review
    "Ask for a room overlooking the pool and sea from the 6th floor up"
    Read review
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