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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
Hotel Neptuno Gran Canaria
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1,173 Reviews from our TripAdvisor Community

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Showing 797: English reviews
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Yorkshire
Reviewed 4 days ago NEW

Check in set the tone for a great first time stay at The Neptuno. Complementary glass of Cava and friendly staff was a good start. Check in staff also explained how there was a choice of sittings for evening meal slots and to just go to one preferred and advise the manager there of preferred time - the table assigned...

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1Thank FarmBoyYorkshire
Bath, United Kingdom
Reviewed 5 days ago NEW

We have stayed at the Neptuno many times and it is never a disappointment.A nice smile and a glass of bubble on arrival,the staff are with out exception very friendly and professional in all they do.Isabel the maid who kept my room very clean is a real gem and a credit to the hotel.I am sure my wife and i...

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1Thank Graham B
Reviewed 5 days ago NEWvia mobile

The hotel is cosy. The staff is extremely friendly, approachable and helpful. The service is excellent, I was there for 5 days and upgraded to the full inclusive package once arrived as I was hungry and I was still on time for lunch, good value for money. I would definitely recommend this hotel to other people for its customer service...

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Thank Alessandro C
Worksop, United Kingdom
Reviewed 6 days ago NEWvia mobile

I booked this hotel based on its glowing trip advisor reviews and was not disappointed. Glass of cava on arrival was a lovely touch, we arrived early and as our room wasn't ready we were given an all inclusive card so that we could go straight for lunch. It was my friends birthday while we were there and the staff...

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Thank Debbie D
Sheffield, United Kingdom
Reviewed 1 week ago

The hotel is clean and the staff are friendly. I only had breakfast at the hotel but the choice is great (the cooked to order omelettes are delicious). As far as I could tell there were no vegetarian options on the lunch or dinner menus though. I spent a lot of time sunbathing by the pool - it was really...

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Thank Tracy E
Rochford, United Kingdom
Reviewed 2 weeks ago

We stayed here for a week and have stayed here several times before (so we must like it)! The hotel is located across the road to the Yumbo Centre which has shops, banks and nightlife and is up the hill to the beach. It takes about 15 minutes to walk down to the beach, I think there was a free...

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Thank Tobesk
Reviewed 2 weeks ago via mobile

Just returned home from another lovely stay at the Neptuno. The hotel is fantastic, all the staff are absolutely amazing, work hard and remain very friendly and helpful throughout the days & evenings. The rooms are spotlessly clean and well maintained. Food was great, varied, always something different to choose from. The hotel will be even provide a picnic if...

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Thank Wayne M
Edinburgh
Reviewed 2 weeks ago

We have been coming to this hotel for nearly 20 years 2/3 times each year, when we came at first it was privately owned and it was then deffo at it's best the food was amazing! - Since the "Mur Group" took over it's been "OK" and definite room improvements have taken place, however the food is not great ........

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2Thank pete1764
Reviewed 2 weeks ago

This has been the 10th successive year I've stayed at the Neptuno. The service is exceptional. All the staff, whether at reception, in the dining room, the bar, or the ladies caring for the room, are courteous, always have a cheerful smile on their faces, are friendly and couldn't be more helpful. Soledad at reception, Rafael in the bar/dining room,...

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Thank gerrycrean
Reviewed 2 weeks ago via mobile

I feel I need to put to bed some issues/alarming posts on this site "The hotel is full of gay men, not all young" The fact this was posted as a negative review is alarming in 2017, yes the hotel is gay friendly and as such attracts gay men, the fact that some of them are old suggests gay men...

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18Thank adam p

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: $140 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
48 questions
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Nottingham, United Kingdom
7 months ago
2 months ago
London, United Kingdom
7 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can hear noise from the Yumbo Centre until around 4 a.m. in rooms that overlook the pool.”
 of 5 bubbles Tobesk, 16 Mar 2017 | Read review
“Do not miss out on this great place....central, great location,great food amazing staff”
  • Great view
 of 5 bubbles johnboymills, 10 Mar 2017 | Read review
“higher LHS corner rooms with view of pool-they have slightly bigger balcony-and get the evening sun”
 of 5 bubbles DTPUNTER, 1 Mar 2017 | Read review
“Pool rooms on the right nice for a sunset”
 of 5 bubbles philmanchester, 4 Feb 2017 | Read review
“Just the room we had was small and no outlook beds moved easily when sleeping at night. Was not what we expected from pictures in brochure”
 of 5 bubbles williamedwardb2017, 26 Jan 2017 | Read review
5 of 5