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Gloria Palace San Agustin Thalasso & Hotel

Certificate of Excellence
GreenLeadersPlatinum level
12/06/2017 13/06/2017
1 room 2 adults 0 children
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Gloria Palace San Agustin Thalasso & Hotel
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2,945 Reviews from our TripAdvisor Community

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There are newer reviews for Gloria Palace San Agustin Thalasso & Hotel
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Showing 1,341: English reviews
Leven, United Kingdom
Reviewed 21 August 2015

We stayed at the gloria palace on the 02/06/2015 for a week all inclusive with my young family. My kids ages were 10,6,2. The main reason I'm writing this review is because my youngest son has multiple food allergies, which was a huge concern for me and my husband going abroad. I had emailed the hotel before our arrival to...

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Helpful?
1Thank Nikki G
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Thalasso & Hotel Guests, Thank you very much for your lovely comments concerning the satisfaction you encountered before your arrival giving you peace of mind and after, when the allergy for certain foods was catered for your son. Every member of the family should enjoy their holidays, and food allergies should not hamper the experience. We have many...

Romford, United Kingdom
Reviewed 20 August 2015

This is a very nice hotel, but a few things let it down. The staff in the all inclusive restaurant are some of the rudest people I have ever come across. They just walk at you and if you get in their way they push you out of it. The ones reloading the buffet are even worse as they have...

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Helpful?
1Thank DILLIMC
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Thalasso & Hotel Guests, First of all, thank you very much for choosing the Gloria Palace Hotel San Agustin for your holidays. Se are shocked to read about your comment about the staff in general, as we have always considered, or shall we say, the guests have rated nearly always as the staff being our biggest asset in...

London, United Kingdom
Reviewed 19 August 2015

We stayed at this hotel recently and throughly enjoyed our stay.We booked All inclusive and that worked very well for us. We had special dietary requirements and those were met with exceptional service.A huge thanks to Mr Mustapha the restaurant manager who organised this. Even though the hotel occupancy was very high this did not mean there were huge queues...

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Helpful?
2Thank NDS54
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear guest form Gloria Thalasso & Hotels, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Gloria Thalasso & Hotel as your destination in Gran Canaria. After thoroughly reading your extensive and very helpful review, we are very pleased to see that your overall holidays has been very positive. We will...

London, United Kingdom
Reviewed 19 August 2015

Unfortunately we did not fall in that category. If you are visiting this hotel looking for a relaxing, all inclusive experience then you may well end up disappointed. On the positive side the hotel was clean and the food was generally of a high standard. The drinks selection that was available was also of good quality - many international brands...

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Helpful?
1Thank slug581210
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Thalasso & hotel Guest, Thank you very much for your very complete review about the hotel and services. We are sorry to hear your expectartions were not fully met and have taken note of each of your comments to study further with the different departments. The Lobby bar you mention in your review is open daily from 10:00-19:00...

UK
Reviewed 19 August 2015

First time to Gran Canarias and our travel agent had advise this hotel, arriving late and tired we were given a very warm welcome by the front of house team. They couldn't do enough for us. Over the period of the 2 week holiday we found all of the staff very polite and courteous - especially if you attempt to...

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Helpful?
Thank Fos123Uk
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Gloria Thalasso & Hotel Guests, Thank you very much for your nice review about the hotel, the food,the animation which we are very proud oft, as many people rave about their ability to entertain such a varierty of nationalities, the rooms and the staff. And so pleased to know that you lured into staying within the premises and not...

Schiltigheim, France
Reviewed 18 August 2015

Hello , For those who have trip to Gran canaria and choose gloria palace san agustin hotel, I highly recommend to take photo by Hicham and Rita from Fotoeventi .. Both of them are so nice and their office is situated in the ground flour of the hotel . Honestly I liked so much the photos that they took from...

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Helpful?
Thank yazdan y
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest Thank you very much for your lovely recomendation for future guests that will stay in Gloria Palace Hotel San Agustin, regarding the company called Fotoventi, which is the oficial photographers that work within our premises. I agree that fotos which are taken in the beautiful surroundings such as our lush gardens, by a profesional photographer is an important...

St.helens , England
Reviewed 13 August 2015

We, my Wife and son (14) Stayed at this hotel 24th July for two weeks. First impressions are very impressive. A lovely foyer with water feature and a very helpful staffed reception. Lifts on the left as you enter and stairs lead down the the ground (main) floor. This is where the main restaurant and a couple of shops are...

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Helpful?
12Thank diggerutd
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest from Gloria Thalasso & Hotels, Thank you very much for your stay at Gloria Palace San Agustin and for sharing your opinion with other travelers. We loved reading your comments and will be sharing all your positive aspects of the hotel with the staff members, who wil be delighted as this is so uplifting! One of your "niggles",...

Reviewed 13 August 2015

Firstly I would like to say a Lovely Hotel. Its rated 4 Star but I would give it 4 1/2 if I could. From Check in being Helpful due to changing our Family rooms to be Next Door to the other Family we were Travelling with , To the Choice of Food , Drinks and Various Activities as all the...

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Helpful?
2Thank rhys j
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest from Gloria Thalasso & Hotels, We would like to thank you the opinion you have made about hotel and services. Thank you very much for your high scores.It is wonderful to read positive comments on the food and personnel. The cuisine is something we put alot of effort in, as we cater to all different nationalities, therefore we...

Lancashire, United Kingdom
Reviewed 12 August 2015

After reading mixed reviews about the Gloria Palace, I was a little bit unsure but this hotel is fantastic. I travelled to Gran Canaria as a family, me and my husband as well as my three sons 13, 11 and 3 years old. We arrived in Gran Canaria at 20.30pm and quickly made our way through the airport, on to...

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Helpful?
14Thank Sue T
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Ms Sue T. Dear Guest from Gloria Thalasso & Hotels, Thank you very much for your stay at Gloria Palace San Agustin and for sharing your opinion with other travelers. It is wonderful to read your first sentance whereby you mention that you were alittle weary after reading mixed reviews of our hotel, and ending having a fabulous holiday....

Ellesmere Port, United Kingdom
Reviewed 12 August 2015

We stayed for two weeks all inclusive in july. On arrival we were promptly checked in (no bubbly or orange juice) and told how to find our room which was on the fourth floor of the main building. The room was clean and had everything we needed for our stay except for the air conditioning which was more of a...

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Helpful?
Thank rose789ted
GLORIA_TH, Director de Relaciones con Clientes at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest, First of all we would like to thank your review since it is a good help in order to improve the hotel standards.We appreciate that you mention that the food was OK, the mentioning of one of our staff member´s hospitality as well as generally our personnel, plus the cleanliness of the room. The hotel is popular all...

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine. ... more   less 

Additional Information about Gloria Palace San Agustin Thalasso & Hotel

Address: C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Price Range: $125 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace San Agustin Thalasso & Hotel 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace Hotel San Agustin
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria
Hotel Style:
#1 Green Hotel in San Agustin
#1 Family Hotel in San Agustin
#1 Spa Hotel in San Agustin
#2 On the Beach Hotel in San Agustin
#2 Romantic Hotel in San Agustin
#3 Luxury Hotel in San Agustin
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Questions & Answers

Here's what travellers have asked, with answers from Gloria Palace San Agustin Thalasso & Hotel staff and other travellers.
331 questions
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Newcastle upon Tyne, United Kingdom
2 months ago

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Questions? Get answers from Gloria Palace San Agustin Thalasso & Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have best view”
yogz65, 23 May 2017 | Read review
“Higher rooms have great sea views, the lower rooms (probably around the 3rd floor and lower) wont have such a great view.”
, 23 May 2017 | Read review
“Higher floors give better views, floors in the 600s are on the same level as the spa.”
DarrenFergy, 21 May 2017 | Read review
“We were on 8th Floor and had sun nearly all day. Great views-very quiet”
Nigmar, 18 May 2017 | Read review
“High floors in the main building all appear to have ocean /pool views. Lower floors main building,and family rooms in annexe,don't know.”
MegJ333, 17 May 2017 | Read review
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