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Gloria Palace San Agustin Thalasso & Hotel

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C/. Las Margaritas, S/N San Bartolome de Tirajana, 35100 San Agustin, Maspalomas, Gran Canaria Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3560)
360
Panoramas (4)
Room & Suite (346)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Contactless check-out
Updated 02/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 19 hotels in San Agustin
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a 4-star establishment built in 1989 and fully refurbished in 2007. The spacious hotel has sea views, top quality cuisine, facilities specially designed for families, a thalassotherapy centre and family-oriented, friendly service within an atmosphere of a family business. In 1998 the Talasoterapia Canarias centre was opened, in an emblematic building consisting of more than 6.000M2, to provide health and wellbeing services. A real oasis of comfort. A dream within your reach. You can be sure of fine food and exceptional service at the panoramic a la carte restaurant Gorbea, which specialises in Basque cuisine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Rooftop bar
Game room
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
27Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
6387Reviews924Q+A100Room tips
Traveller rating
  • 3,983
  • 1,479
  • 606
  • 189
  • 133
Time of year
Traveller type
Language
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Popular mentions
Jugend V wrote a review 25 Oct
1 contribution
Hotel and Alejandra at the Lobby provided a perfect Service! I really enjoyed my stay (even though it was for work at an military exercise. I really can recommend this Hotel. Also good meals and drinks!
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Date of stay: October 2021Trip type: Travelled on business
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded yesterday
Dear Guest, Thank you very much for choosing us and also for sharing your review of your stay at Gloria Palace San Agustin Thalasso & Hotel **** on Tripadvisor. The whole team strives daily to offer a good service. We are glad to know that you liked our facilities and that our staff provided you an excellent service. We would be glad to welcome you on a future occasion. Kind regards, Arian Cabrera Assistant Manager Gloria Palace San Agustin Thalasso & Hotel
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ville k wrote a review 24 Oct
2 contributions
Hotel is really clean and nicely renovated. Staff is very friendly but the food is very mediocre. Same food lunch and dinner, no specialities, fresh indredients are missing, dessert is not to mention BAD. Also the pool is not heated, so for october is not really pleasant. Anyway worst is the food that is not the standard we used to have traveling with the family.
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Date of stay: October 2021Trip type: Travelled with family
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded yesterday
Dear Guest, Thank you very much for sharing a review of your stay at Gloria Palace San Agustin Thalasso & Hotel ****. The whole team strives daily to offer a good service so that you can take a memorable feeling of your experience back home. We regret that we could not fully meet your expectations and will continue working towards improvement. We will take your comments about the food into account and we already handled it to the kitchen staff. We would be glad to welcome you on a future occasion in any Gloria Hotel. With kind regards, Arian Cabrera GLORIA Thalasso & Hotel Assistant Manager
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chillibang wrote a review 24 Oct
london17 contributions11 helpful votes
Stayed here before in 2017 and in my view it has gone backwards, maybe due to issues with covid. Good points- 1.all staff in all areas very friendly. 2 rooms have been renovated to a high standard. 3 swimming pool and sun lounger area’s have also been renewed to a high standard. Areas for improvement 1. The restaurant has become quite sparse. No table cloths and the room is not “dressed” with curtains/drapes. This maybe due to covid but it would be good to go back to the classical/artisan look as soon as possible. 2. The food in the restaurant is no longer a 4 star standard. No theme nights and far far to much pork. 3. It would appear that a great deal of staff in the restaurant are new to the role(and young) and appear to be struggling at times. There hardly ever appears to be a manager/supervisor working who could guide them and help them. Likewise no one on the restaurant door to meet and greet. Entertainment 1. This was truly shocking. Night after night couples (mostly different) singing sitting on a chair. Trouble is they all seem to be singing from the same song book every night. Best night was Thursday when two ladies sang. All other nights very forgettable. I hope this is due to covid and acts not being available on the island at the moment, if it isn’t then whoever is booking the acts needs to think again. Bar areas. You need to put more staff on in the evening behind the bar and waiting on the tables. At the weekend and busy times they are over ran and the wait for a drink is extremely long. They are working extremely hard and need more help. Nice place but needs to improve to get back to 4 stars
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded yesterday
Dear Paul, Thank you very much for sharing a review of your stay at Gloria Palace San Agustin Thalasso & Hotel ****. The whole team strives daily to offer a good service so that you can take a memorable feeling of your experience back home. We regret that we could not fully meet your expectations and will continue working towards improvement. We will take your comments about the entertainment into account. We would be glad to welcome you on a future occasion in any Gloria Hotel. With kind regards, Arian Cabrera GLORIA Thalasso & Hotel Assistant Manager
Read more
Gary P wrote a review 18 Oct
1 contribution
Here at the gloria Palace right now and the hotel is fantastic and clean. Pool areas are great too. Reception staff very good and helpful. The staff member behind the bar at night is very rude though. To the point where we are now reluctant to go for a drink as he slams your drink on the bar quite aggressively. Such a shame or I would have given a 5 star review.
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Date of stay: October 2021Trip type: Travelled with family
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Guest, Thank you very much for choosing us and also for sharing your review of your stay at Gloria Palace San Agustin Thalasso & Hotel **** on Tripadvisor. The whole team strives daily to offer a good service and we regret that your feeling was not 100% like this. We are glad to know that you liked our facilities and pool areas. We would be glad to welcome you on a future occasion. Kind regards, Arian Cabrera Assistant Manager Gloria Palace San Agustin Thalasso & Hotel
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Kay A wrote a review 18 Oct
1 contribution
Very impressed on arrival. A friendly man took our temperatures on our hand. Impressive marble reception area. Service good. Room lovely with a good sized balcony and great Seaview. Quality bathroom. Walk in shower and double sink. Tea and coffee facility in room that we weren't expecting, was a nice bonus. All good so far.
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
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Response from GLORIA TH THAL, Director General at Gloria Palace San Agustín Thalasso & Hotel
Responded 1 week ago
Dear Guest, Thank you very much for choosing us and also for sharing this nice review of your stay at Gloria Palace San Agustin Thalasso & Hotel **** in Tripadvisor. The whole team strives daily to offer a good service so that you can take a memorable feeling of your experience back home. We are glad to know that you liked our facilities and rooms. We would be glad to welcome you on a future occasion. Kind regards, Arian Cabrera Assistant Manager Gloria Palace San Agustin Thalasso & Hotel
Read more
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PRICE RANGE
USD 86 - USD 232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gloria palace san agustin hotel san agustin, gloria palace hotel san agustin, san agustin gloria palace
LOCATION
SpainCanary IslandsGran CanariaMaspalomasSan Agustin
NUMBER OF ROOMS
448
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Frequently Asked Questions about Gloria Palace San Agustín Thalasso & Hotel
Which popular attractions are close to Gloria Palace San Agustín Thalasso & Hotel?
Nearby attractions include The Rose Show Bar (0.5 km) and El Pirata (0.5 km).
What are some of the property amenities at Gloria Palace San Agustín Thalasso & Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Gloria Palace San Agustín Thalasso & Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Gloria Palace San Agustín Thalasso & Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Gloria Palace San Agustín Thalasso & Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Palace San Agustín Thalasso & Hotel?
Conveniently located restaurants include Cacao, Gorbea Restaurant & Chillout, and Restaurant Anno Domini.
Are there opportunities to exercise at Gloria Palace San Agustín Thalasso & Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Gloria Palace San Agustín Thalasso & Hotel have an airport shuttle?
Yes, Gloria Palace San Agustín Thalasso & Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gloria Palace San Agustín Thalasso & Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Gloria Palace San Agustín Thalasso & Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gloria Palace San Agustín Thalasso & Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Catalan.