I had a very pleasant stay during my one night stay. I stayed at this property during my last night in Bali due to its close proximity to the airport. I arrived at 2pm and was greeted by a friendly associate, who was able to check me in early and offered me the choice between points or complimentary breakfast on behalf of my Hilton gold status (I chose breakfast). My late check-out request for the next day was granted (3pm) as my flight wasn’t until later the next night. He even upgraded my room from a king room to a family room without me even requesting. Upon entering my room, I noticed my Wi-Fi wasn’t working well (borderline unusable). I mentioned this to a front desk associate (Andre) and he escorted me back to my room where he ran some tests. He ultimately determined there was a fault going on in my wing of the hotel, and he graciously upgraded me to a suite on a higher floor where the Wi-Fi worked extremely well. Kudos to Andre as he was very professional and genuinely seemed motivated to remedy the situation as quickly as possible. Anyway, once I was settled into my new room, everything was pretty good. The room was clean, the A/C worked very well, the bed was plush, four bottles of water were on the counter, and I appreciated that international outlets were present. I also enjoyed the extra space from being upgraded to the suite. However, it would have been nice to have outlets next to the bed. I had to unplug the lamp in order to use an outlet right beside the bed. Also, maybe I was just unlucky but my shower was lukewarm at best in the morning. Breakfast (complimentary with Hilton gold) in the morning was very nice. The friendly associate escorted me to my table and offered me a la carte items from a menu in addition to the buffet. I especially enjoyed the varied coffee offerings from the espresso machines. There were a few convenience stores and ATMs within a 5 minute walk, and the restaurants were about a 10-15 minute walk away. Not too bad for a hotel right next to an airport. Overall, albeit some hiccups here and there I had a good stay here and would recommend this hotel to anyone looking for convenient proximity to the airport, clean rooms, and welcoming staff with personable service to boast.…
They are criminal and no moral. They harassed me really badly. Managers are not educated. really poor brain. Younger staffs are nice, but they are just folloing old men. If you stay this hotel, you will get skin problems as well.
Arrived 2 hours early for check in and they were able to find a room for us. Pretty entrance and warm welcome from reception. Conveniently located next to the airport as my partner and I were waiting for a late flight and needed a room for the day. Restaurant has a good menu with options, staff were super friendly and welcoming. Pool area is very peaceful. Recommend to stay here while waiting for a next day or late flight and need some chill time.
Just stay for 1 night because i arrived in bali at midnight, its very near the airport about 5 minutes walking after ngurah rai's airport exit gate . Whrn i cheked ini, i surprised that this hotel is Very CLEANl, great staff, great location, nice pool , nice outdoor restaurant, big parking lot, recomended for solo or with friends traveller, beyond expectation
We were traveling together with 6 months old and it was totally a disaster. As a hilton member, i didn’t feel welcomed or recognized at that time and we celebrated birthday together with no complimentary at all in which we have promptly requested. First, the AC wasn’t cold enough and then we requested the technician but it wasn’t solved. Second, the carpet by the hallway was so dusty and smelly. Not a hilton standard at all. Third, they charged you for everything. Glass was charged. Plate was charged. Everything was charged for extra. Never had this experience in any hilton property beforehand. If it is not for the price, we won’t come back for sure!