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Ibis Madrid Alcala de Henares la Garena

ibisUSD 67*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Ibis Madrid Alcala de Henares la Garena
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286 Reviews from our TripAdvisor Community

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Showing 41: English reviews
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Durham, United Kingdom
Reviewed 1 week ago

Overall Hotel is ok - The hotel accepts pets and we were unfortunate to have 6 dogs in adjacent rooms (dispersed in different rooms) so when somebody made a noise the barking session started. The hotel put us in another room and we were thankful for that. Historic centre of Alcala is quite far from this hotel and taxi or...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank LolomE7168SV
AGPHOTELS, Deputy Manager at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you for sharing with us your recent experience in our hotel. I am so sorry for the inconveniences caused by another guests during your stay, we tried to control it. I hope your next visit will be more pleasant than the previous one. Kind regards, María Campillo Deputy Manager Hotel Ibis Madrid Alcalá de Henares La Garena

Cowes, United Kingdom
Reviewed 2 weeks ago

Typical Ibis hotel but with the most enormous bed!! We asked for a quiet room which from its location at the side of the building it was, but about 11.30pm on the first night of our 2 night stay, a party of people arrived from the airport and spent the next hour or so shouting along the corridor at each...

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Helpful?
Thank christinebrown52
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for choosing our hotel during your recent visit to Alcalá de Henares. We are happy to know the hotel was comfortable for you and we are so sorry for the inconveniences caused by other guests. Next time please let us know and we will try to solve it in reception. Kind regards, María Campillo...

Nottingham, United Kingdom
Reviewed 4 weeks ago

The hotel was fine, room was as expected, and the man on reception was helpful, friendly and efficient. We were happy until we returned to our room in the evening to be greeted by the sound of dogs scratching and whining at the interconnecting door. Since this was totally unacceptable we asked for another room. This was done efficiently. The...

Review collected in partnership with Ibis Hotels
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Helpful?
Thank billo95
AGPHOTELS, Deputy Manager at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, We very much appreciate your comments regarding your recent stay in our hotel. We are so sorry for the inconveniences caused for the room next to you and i am happy to know that our staff solved it changing your room. I hope your next stay will be more pleasant than the previous one. Regards, María Campillo Deputy...

Neustadt an der Weinstrasse, Germany
Reviewed 27 March 2017

Hotel was good and staff friendly. But it is not soundproof. A supermarket is nearby and the parking is free. They offer an airport shuttle (with fee) but w/o car you're a little bit lost as it is outside the city in a new 'to be developed' area. Good value.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jan- Simon M
AGPHOTELS, Deputy Manager at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, We appreciate very much your comments regarding your recent stay in our hotel. We hope to welcome you again in a near future. Kind regards, María Campillo Deputy Manager Ibis Madrid Alcalá de Henares La Garena

Gibraltar
Reviewed 25 March 2017 via mobile

Ibis has always been a great choice for me personally when travelling for short stays. Ufortunately, even though this one has all the high room standards that one can expect from the ibis, the noise pollution has much to be desired for a light sleeper like myself. I am in the room right next to the reception, its's entrance, the...

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Helpful?
Thank YaltaPons
AGPHOTELS, Deputy Manager at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Helsinki
Reviewed 27 February 2017

This hotel in middle of industrial area is not a place for sightseeing. But it is a convenient place for overnight stay after late evening arrival to Madrid by airplane. Room is as usual for Ibis, nothing great, but very good for purpose. Breakfast start early enough for continuation at the morning by your rented car.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank hannuFi
VLC
Reviewed 12 February 2017

I am a frequent user of this hotel due to professional reasons, I have been in most of the hotels of this area and definitively it is the best for quality/price ratio. Staff attention is excellent, the bed is the ibis quality which means one of the best. Wi-Fi is good too. The Cercanías to Madrid is at 500 mt...

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Helpful?
Thank JDWeist
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for your review about your frequent stays with us. It is a pleasure for me and for all the staff to know your opinion about the hotel and the service. We hope to continue welcoming you every week. Kind regards, María Campillo Deputy Manager Ibis Madrid Alcalá de Henares La Garena

Edinburgh, United Kingdom
Reviewed 17 January 2017

My wife and I stayed here to break the drive from Bilbao to Los Alcazares. The hotel was located on the outskirts of Madrid, so not any good if you wanted to visit Madrid itself but this is what he had expected and is not a criticism. The member of staff at reception was very friendly and helpful, the room...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank James M
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for your nice feedback about your stay with us. I will share your comment with all the staff, as they work hardly every day. Hope to see you soon again, Regards, María Campillo Deputy Manager Ibis Madrid Alcalá de Henares La Garena

Bideford
Reviewed 10 November 2016

As usual, efficient welcome, clean room with comfortable beds. Food service varies , understandably, with location. We find these hotels invaluable as we travel France and Spain with dog. No hesitation in recommending

Review collected in partnership with Accorhotels.com
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Helpful?
Thank robertcS9421AZ
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, We very much appreciate your comments regarding your recent stay in our hotel. It is always a pleasure to receive a positive feedback. I will share your comments with our team, as they work hard continuously to offer the best service possible. We hope to welcome you again during your next visit to our city. Regards, María Campillo...

St. Petersburg, Russia
Reviewed 25 August 2016

We travelled back to Madrid airport after the holidays at the sea, and we choose this hotel to spend a night before the early morning departure. The hotel is nice, very clean and has the good air conditioning, even when the outside temperature was above +37C. The parking is huge and secured.

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Helpful?
Thank Dmitry K
AGPHOTELS, Gerente at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear Dimitry, We very much appreciate your comments regarding your stay at the ibis Madrid Alcala de Henares La Garena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Rooms with king-size bed measuring 79 x 79", Twin rooms with two beds measuring 39 x 39" and connecting rooms for families. All rooms are air conditioned and soundproof. 24-hour bar. Free enclosed private car park. 547 yards from the La Garena shopping center and the Cercanias train station. 0.6 miles from the historic center of Alcala de Henares. Easy access from the A2 and just 9.3 miles from Barajas Airport and the IFEMA exhibition center. 14.3 miles from the center of Madrid. ... more   less 

Additional Information about Ibis Madrid Alcala de Henares la Garena

Address: Calle Antonio Suarez 8, 28802 Alcala De Henares, Spain
Region: Spain > Community of Madrid > Alcala De Henares
Price Range: $58 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Madrid Alcala de Henares la Garena 3*
Number of rooms: 92
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Hotel Style:
#3 Business Hotel in Alcala De Henares
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Madrid Alcala de Henares la Garena staff and other travellers.
4 questions
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Questions? Get answers from Ibis Madrid Alcala de Henares la Garena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“38 Euro cab ride from downtown, about 25 Euro to the airport”
DougA709, 1 Oct 2014 | Read review
“let me sleep in one double (not triple!) bedroom with wife and kid - even less expensive and very good :)”
My_A_LX, 2 Apr 2013 | Read review
“They do seem to still offer smoking rooms but as non smokers we asked for non-smoking and were on the 3rd (top) floor which was all non smoking. Didn't experience any unpleasantness from any recirulating air from smoking areas, although must say hotel didn't seem very busy. Hotel in a quiet location, so don't think any room should be too noisy.”
RMurden1960, 3 Jul 2012 | Read review
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