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Smart iStay Hotel in McAllen

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Smart iStay Hotel in McAllen
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328 Reviews from our TripAdvisor Community

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There are newer reviews for Smart iStay Hotel in McAllen
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Showing 140: English reviews
Blanco
Reviewed 17 August 2016

Staff works with you, are polite and friendly. Parking is limited especially later in the evening. First hotel I have stayed at that the pillows are comfortable. Humidity level in the room is a little high.

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Helpful?
Thank robertgK2197ZQ
Oxford
Reviewed 17 August 2016

The hotel in general is very clean, the people are very accommodating and always go the extra effort to satisfy my needs. I would recommend this place to all of the employees I work with. Without a doubt the employees are very courteous, and know me by name based on all the times I've stayed there.

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Helpful?
Thank 375darylf
Management response:

Thank you for your comments and for your business. We greatly appreciate the opportunity to be of service.

Cranberry Township
Reviewed 6 August 2016

I was over charged for 3 noghts. I was only refunded for one night. I've call 4 time and was told that it was an issue with the merchnat account and would be corrected within 48 hours. After 4 ateemps still nothing ... not even a return phone call

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Helpful?
Thank johnhH4921IO
Management response:

Please contact Brenda Rodriguez, Front Desk Manager (956-994-0505, ext 128) to discuss and find a solution to your problem with the over charges. My sincere apologies for not handling this more promptly for you!

Phoenix
Reviewed 25 July 2016

No issues were encountered. Staff was pleasant. Food was good. Location was handy to the airport. I plan to return on future trips. Everything in the room was operating properly. The TV service had many selections.

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Helpful?
Thank 470markag
Los Fresnos
Reviewed 25 July 2016

Me and my family enjoyed our stay we will be returning to this location it was so much convenience to a local Mall and several restaurants. In all two thumbs up. And we are looking into and planning our next vacation stop here.

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Helpful?
Thank Anthony G
Fort Lauderdale
Reviewed 20 July 2016

I was offered a 20% discount rate because I saw your ad at the Airport. When I arrived to the Hotel Front Desk your associate could not explain me how I got the rate you charged me. I was expecting 20% less the rate I was informed initially over the phone but at the end this lady gave me the...

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Helpful?
Thank N8294YIeduardos
Europe
Reviewed 17 July 2016

Good quality home while on business in and around McAllen. Have been staying several times in this great hotel and feel like home. People are very friendly and helpfull. I realy can recommend the place. Thanks

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Helpful?
Thank 826karlr
Rio Rico
Reviewed 3 July 2016

Called for shuttle service, hotel confirmed the pickup in 5 but the shuttle arrived 20 minutes and 2 phone calls later. I believe the commitment to customer service leaves a lot to be desired. When I checked in, all I got was "sorry for your inconvenience".

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Helpful?
Thank 561hectori
Mexico City, Mexico
Reviewed 3 July 2016

This hotel is very standard, on the good side the rooms are very ample, but on the other side the amenities very basic and they charge the in room bottled water. The AC units are big and noisy. Another pro is the included breakfast although very scarce in options its a buffet and you can eat as much as you...

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Helpful?
Thank scint1st
Laredo
Reviewed 27 June 2016

The rooms were clean and the color scheme is cool and relaxing. The room sizes are perfect and ample and allows for a comfortable stay. But the air conditioner units were too loud. They seem to be overused or outdated because I had to change rooms twice because they were faulty. That itself was a huge inconvenience.

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Helpful?
Thank juancO6332NI

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Region: United States > Texas > McAllen
Price Range: $125 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
Hotel Style:
#4 Best Value Hotel in McAllen
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Questions & Answers

Questions? Get answers from Smart iStay Hotel in McAllen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on 5th floor, north side - didn't hear traffic and palm trees blocked outside lights at night.”
 of 5 bubbles luv2travelMAP, 3 Dec 2015 | Read review
“Make sure there are spotlights outside your window!!!”
 of 5 bubbles ChinSin2003, 3 Feb 2015 | Read review
“Quiet third floor, away from elevators, however outdoor noises can be muffled by air conditioning unit running.”
 of 5 bubbles 74blancae, 14 Dec 2014 | Read review
“Check you rooms is clean”
 of 5 bubbles anatayla, 5 Feb 2014 | Read review
“Request a room overlooking the pool.”
 of 5 bubbles 555teresav, 20 Jan 2014 | Read review
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