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Smart iStay Hotel in McAllen

Expedia.comUSD 102*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Smart iStay Hotel in McAllen
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443 Reviews from our TripAdvisor Community

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Showing 176: English reviews
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Reviewed 1 week ago

the outside rooms were not as quite as I prefer but they had no problem finding me a room that was on the inside of the building. I had a problem with the ac and it was taken care of immediately. the Front desk manager Brenda Rodriquez went out of her way to find me and made sure that everything...

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Helpful?
Thank 380583ak
Nancy A, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this review

Dear 380583ak Thank you so much for your review As we strive to consistently provide our guests with extraordinary experience, we learned with great regret about your disappointment with some of our services. We would like to thank you for taking the time to share your experience and giving us the opportunity to review our practices in order to better...

Europe
Reviewed 2 weeks ago

I have been staying several times and this place has developed to be my home while in McAllen. Staff and Management are very attending to guests. The room is comfortable and spacious. A comfortable bed guaranties good relaxing night sleep. The hotel is located well close to airport and huge shopping mall

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Helpful?
Thank 826karlr
Nancy A, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this review

Dear 826karlr Thank you so very much for your visit. We feel very special when a distinguished guest like yourself honors our hotel with a visit. I can write these words in the name of all my colleagues who earned your rewarding review with their courteous and friendly approach and service. Whenever you decide another trip to Mc Allen, do...

Livingston
Reviewed 2 weeks ago

I have stayed several times always a great place to stay. Rooms good the staff is always very nice. It is close to good places to eat. It is across for the mall so you can shop if you like. Over all I enjoy the stay each trip

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Helpful?
Thank scottfG5136MM
Nancy A, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this review

Dear scottfG5136MM It was a pleasure to have you staying at Smart iStay Reserve during your business trip in Mc Allen Thank you very much for your wonderful comments about the location, and service provided by our Ladies and Gentlemen. We look forward to welcome you back to our Smart iStay Mc Allen in the very near future! Best Regards...

Novi
Reviewed 2 weeks ago

Comfortable, close to attractions easy to get to in McAllen, rooms large and kept up for two week stay Service good and Breakfast bar well done, gathering location for after work and pool side very nice

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Thank patX2187FY
Reviewed 3 weeks ago via mobile

Thanks to everyone at the hotel it was a very great stay. I would definitely come here again. Everyone is super friendly and welcome you and treat you like one of their own thank you guys so much once again

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Helpful?
Thank RickOchoa
Nancy A, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this review

Dear Mr. RickOchoa We are very pleased to hear that you enjoyed. We do hope to welcome you back in the future. to continue providing you with an excellent service With my warmest greetings from Mc Allen Nancy Alvarez

Reviewed 3 weeks ago

One I have never stayed at a STAYi hotel. Really never heard of them until I was looking for a place to stay in MCALLEN. Ther for RGV GAME 1 CHAMPIONSHIP THEY WON. Yay!!!!I booked it because with my children they love the pool they have indoor and outdoor pool area which was great for them!! Also with the suites...

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Thank sharondam2017
Rio Grande City
Reviewed 19 April 2017

Over all the stay was good. I was upset over the fact that I got a presidential suit in building B and the window from my room was the front corner one where the changing lights from the outside of the hotel point to and at night we couldn't sleep because all the light kept coming in and it was...

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Helpful?
Thank N7776AZadrianag
Orange Grove
Reviewed 9 April 2017

Everyone was very helpful and attentive. Service was great. Rooms and beds very clean and comfortable. Very convenient to walk to restaurants and the mall. Breakfast food was good. Great overall stay.

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Helpful?
Thank Jennifer S
Management response:

Thank you Jennifer for your feedback and preference!

Pune
Reviewed 2 April 2017

Rooms were nice, bed was comfortable Very close to airport, Mall n food joints Staff was very polite n co-operatvie They have happy hours too they provide shuttle service within 2 miles redius Completely satisfied with service and stay Highly recommended

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Helpful?
Thank swanands2017
Management response:

We appreciate your feedback and preference. Thanks!

El Paso, Texas
Reviewed 31 March 2017

Everything was great the pool area was awsome. I enjoyed makeing waffles. My only concern was that there was no microwave or mini fridge in the rooms. Especially if the avg. Cost is $100 and up per night

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Helpful?
Thank Evangelina O
Management response:

Thanks for the feedback Evangelina. We hope your vacation was awesome!

34 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Region: United States > Texas > McAllen
Price Range: $135 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
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Questions & Answers

Questions? Get answers from Smart iStay Hotel in McAllen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms I stayed in are quiet and comfortable.”
354allenb, 22 Jan 2017 | Read review
“at another hotel”
farango75006, 13 Jan 2017 | Read review
“My room was on 5th floor, north side - didn't hear traffic and palm trees blocked outside lights at night.”
luv2travelMAP, 3 Dec 2015 | Read review
“Make sure there are spotlights outside your window!!!”
ChinSin2003, 3 Feb 2015 | Read review
“Quiet third floor, away from elevators, however outdoor noises can be muffled by air conditioning unit running.”
74blancae, 14 Dec 2014 | Read review
5 of 5
Expedia.com
USD 102* /night
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Booking.comUSD 102
PricelineUSD 102
Hotels.comUSD 102
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Prices are for 1 room, 2 adults
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