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While checking in to this hotel, I was helped tremendously. LaKreshia was able to upgrade my room to a suite, since there were 3 of us. I was very grateful as I was coming to visit a friend, my boyfriend was attending an air gun...More
I have stayed at this hotel a few times now, and I always seem to have the same problem - I can't get a good night's sleep. The beds and pillows are just not comfortable. I'm not sure why, but all the pillows seem to...More
Road sign was a bit tricky as I drive down the exit ramp(wrong way) but made it ok. Nice hotel and upon check-in my name was posted on a welcome board...nice touch. Upon entering my room it had not been cleaned but I was able...More
This is a decent holiday inn. We stayed for a month while our house completed construction. The staff was very friendly and accommodating. The breakfast was consistent. Two nights per week they offer a dinner and happy hour that is included in the price. That...More
This is a hard review to write. Normaly, we've had good - great experiences with this chain, but this particular hotel was a let down.
I originally booked in Mansfield because they had an indoor pool and it was March. Hubby and I were in...More
2 Thank Cheri H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MansfieldResponded 14 May 2016
Dear Cheri H,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our night staff, maintenance, pool and breakfast.
However, we’re sorry we fell below your expectation...More
They allow up to 2 pets per room, 15 pounds each or less. Didn't see any when we stayed, but we won't return for other reasons (poor service at the front desk). I checked the Best Western and Comfort Inn on either side of... More
They allow up to 2 pets per room, 15 pounds each or less. Didn't see any when we stayed, but we won't return for other reasons (poor service at the front desk). I checked the Best Western and Comfort Inn on either side of the property, and they're both "pet friendly". Beware the Best Western...they allow up to 2 pets and a total of 80 pounds per room.