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Clarion Hotel

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Clarion Hotel
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213 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Red River
Reviewed 5 days ago NEWvia mobile

Our room was on the first floor exterior. It was plain but clean. Stains on the carpet could be removed for a better look. Breakfast Buffett(eggs, biscuits and bacon) was OK. This hotel looks as if they promote their meeting rooms and conference center more than their accommodations. Was a lower rate than most hotels in the area.

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Helpful?
Thank Georgia O
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I am glad that you found your room on the outside clean. We try to promote both meeting space and sleeping rooms. Please stay with us again when you are in Lubbock.

Reviewed 2 weeks ago via mobile

We stayed here last night. I forgot to lock the car doors when we went in (my bad, I know). We had $150 dollars worth of Christmas presents stolen from our car. No cameras, nothing the front desk can do but file a report. If you stay here, make sure you lock your doors! I definitely won't be staying again.

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Helpful?
1Thank Audrey B
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for the review of our hotel and I am sorry about your presents that were left in your car. Unfortunately, we have no control over an unlocked door and there are people in this world that are not all good. I'm sorry that this bad experience will keep you from staying here again. Unfortunately this time of year,...

Indy
Reviewed 4 weeks ago via mobile

Location is great. Manager, is the best guy. I can't remember his name. We were there for the Texas Tech vs UT game. The staff was so polite. The rooms are what you expect. Ketchup on the lamp shade, hand gunk on the curtain, non- working outside lights, and non flushing toilet. The shuttle driver is nice. The window is...

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Helpful?
Thank Cwynn
DRockholt, General Manager at Clarion Hotel, responded to this review

Thanks for the review of our hotel. I do apologize for the trouble you experienced during your stay. It's sounds like your room was less than satisfactory and I can guarantee that is not the way we do business.

Reviewed 4 weeks ago

- Large rooms and not bad for the price. - Place is a little dated. - Breakfast is ok and in door bar is comfortable enough. - Staff is friendly and helpful - late arrival and could not get a key to room. had to wait for security to let me in - Location is next to Loop 289, easy...

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Helpful?
Thank Fernando P
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to post a review of our hotel. We are happy that you enjoyed your stay and I do apologize for the wait on the keys. We hope you join us again when you're back in Lubbock.

Reviewed 28 October 2016 via mobile

They've done some great upgrades to this hotel. It was clean, comfortable, and everyone was super friendly. The rooms were big and roomy and had a refrigerator and microwave that was very useful. We loved the openness of the atrium and the rooms were super quiet. Great stay!

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Helpful?
Thank Kim G
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you so much for your kind words about our hotel. We are delighted that you enjoyed your stay and hope to see you again if you find yourself in the Lubbock area.

Spring, Texas
Reviewed 27 October 2016

I have to say, I didn't know about what I might find. Most rooms in town were sold out and had been going for double and triple their normal rate, due to it being a Tech football weekend. I found this place online and the price was pretty reasonable, comparatively, so I figured I would take my chances. What a...

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Helpful?
Thank FlyFishFreak
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you so much for your comments about our hotel. We are delighted that you enjoyed your stay with us and I will be sure to pass your kind words on to the staff. Please consider staying with us again if you find yourself in Lubbock.

Weatherford, Texas
Reviewed 27 October 2016 via mobile

I hate to leave bad reviews but these people don't even try to accommodate. I lost my phone charger there and all of a sudden NO ONE day or night has a "key" to the lost and found. But what's worse is the flippant and non caring response from the staff. The next morning housekeeping was banging on my door...

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Helpful?
Thank atomicfiddle
DRockholt, General Manager at Clarion Hotel, responded to this review

I do apologize for the problems you encountered during your stay. It is definitely not the intention of our employees to make you feel rushed or unwelcome. The housekeeping supervisor is the only person that carries a key to lost and found for obvious reasons and she is not here in the evenings. I'm sorry that you left your phone...

Dumas, Texas
Reviewed 15 October 2016

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Helpful?
Thank S1538RKjamess
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Houston, Texas
Reviewed 11 October 2016

The hotel was in a great location. Daniel in the front desk was very helpful and had great customer services skills. the hotel is a little old, but other than that my stay was great. will for sure come back when I'm in Lubbock.

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Helpful?
Thank b0ssa13
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to comment on our property. We are so happy that you enjoyed your stay and look forward to your next visit to Lubbock.

Reviewed 4 October 2016 via mobile

Walked in and was relieved to be helped immediately. The clerk Daniel was very helpful and full of local information to help my stay. Upon checkout i forgot few items in room and with assistance from manager all items were waiting for me to pickup upon arrival

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Helpful?
Thank Linzimoore1
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to review our property. We are very happy that we met your expectations. We strive for friendly guest service agents and have a very honest team here. I am glad that we had your items waiting on you when you came back for them. We look forward to your next stay.

17 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Clarion Hotel

Address: 3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
Region: United States > Texas > Lubbock
Price Range: $93 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 203
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn
Clarion Hotel Lubbock, Texas
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel staff and other travellers.
3 questions
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over a year ago
colorado
Katy, Texas
2 months ago

See all questions (3)

Questions? Get answers from Clarion Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside room was nice for a view of the indoor pool and fountains.”
 of 5 bubbles FlyFishFreak, 27 Oct 2016 | Read review
“Go somewhere else”
 of 5 bubbles tomdM5118YV, 29 Sep 2016 | Read review
“The inside rooms facing the pool and atrium have a large window to enjoy the view.”
 of 5 bubbles B5098HHpatricias, 7 Jun 2016 | Read review
“Ask for an interior room as they will open into the main pool area.”
 of 5 bubbles DGLG84, 30 May 2016 | Read review
“The Clarion is an older property...”
 of 5 bubbles ET385, 28 May 2016 | Read review
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