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MCM Elegante Hotel & Suites

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MCM Elegante Hotel & Suites
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114 Reviews from our TripAdvisor Community

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There are newer reviews for MCM Elegante Hotel & Suites
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Showing 114: English reviews
Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2016 via mobile

I stayed in this hotel for a business trip at the end of July and was very impressed. The beds are amazing and I'm thinking of ordering one for my home. Got the best nights sleep I've had in a while, which is usually hard to come by on most of my business trips. Staff was friendly and efficient and... More 

Thank Roger L
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2016 via mobile

Stayed there 4 days for a baseball tournament. King suit was perfect, made to order breakfast and chill zone in the evening. Will always stay here while in Lubbock. Rooms were clean. Bed was comfortable and pillows were awesome Thanks for a great stay.

Thank Tom A
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2016 via mobile

Elegante is Elegant in spanish, but this place definately wasn't. I don't like to post negative reviews unless it's absolutely clear management has no intent of following through on improvements or enabling their front staff to provide meaningful reparations. The issues that stand out are cleanliness, amenities, and shuttle transportation. Additionally, there seems to be a disconnect in management along... More 

Thank Gerald M
Sally0147, General Manager at MCM Elegante Hotel & Suites, responded to this review

I apologize for the problems you had with your recent stay. I recently took over the General Manager position and would love to speak with you directly. Please call me at 806-740-9941. Thank You. More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2016 via mobile

Was impressed with the hotel. Roo.s were large suites and very comfortable. Keurigs and cups in the room with multiple flavors including Starbucks. Will definitely look for the chain for future hotel needs.

Thank Monica F
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2016

front desk clerk was very professional and courteous, hotel close to airport and good area.very clean and comfortable room was spacious. the only problem was when taking a shower the bathtub was filling up with water.

1 Thank Raymond M
Roswell, New Mexico
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 July 2016

We spent three nights at the Elegante - in town for a convention. Firstly, ideally situated for the Civic Centre on Mac Davis Lane. Perfect for the Buddy Holly avenue are and all the very fine restaurant areas there. So let's talk about the staff. Those we encountered were very friendly and very hard working. Special thanks to Kimberley on... More 

Thank AdiC69
Level Contributor
4 reviews
Reviewed 15 July 2016

Had a lot of work in Lubbock so the company I work for put me here through the week. Week 1, Not so friendly staff that checked me in. I received a room that the tub wouldn't drain and the A\C would only work on 60 degrees so freeze or sweat was my choices. Week 2, I was checked in... More 

Thank lortizlilly
1 review
Reviewed 6 July 2016 via mobile

Stayed there for a baseball tournament and it was good. Nice and clean. Great stay. Very friendly. Super soft beds. Great management. Helpful staff. Like that they have night security. Will definitely stay again and recommend to others!!!

Thank Sharla B
Morton, Texas
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2016

I was a little worried about staying at this hotel, as it is not on the best side of town. I was so pleasantly surprised. Upon checking in we had the nicest reception and very helpful staff that accommodated us with adjoining rooms. They never made us feel as if we were a problem and they apologized for wait times,... More 

Thank Hope A
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

We are happy that you enjoyed your stay at our hotel and look forward to any future visits you might have! Thank you for taking the time to let us know, we greatly appreciate it. More 

New Boston, Texas
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2016 via mobile

Not sure why the bad reviews. The beds are extremely comfortable, refrigerator and micro in rooms, fabulous breakfast, staff including Bryzleen (sorry misspelled name) and Matt are extremely nice and friendly. I have stayed at 4 hotels in Lubbock and there is no comparison. I would not stay at any other. The pool is clean and perfect temperature. They also... More 

Thank refuse2worry
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

We are so glad that you enjoyed your recent stay with us and truly appreciate you taking the time to let us know! We look forward to seeing you again soon! More 

26 photos of this hotel

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Management photos: Courtesy of the property manager

All Management Photos (10)
Room/Suite (5)
Pool/Beach Area (1)
Dining (1)
Business Centre/Function Rooms (1)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
West Texas' premier hotel address. The MCM Elegante Hotel & Suites offers deluxe accommodations and amenities combined with the West Texas hospitality that has made Lubbock legendary. Located in downtown Lubbock, we are convenient to Texas Tech University and the Lubbock International Airport. The historic Depot Entertainment District and the Broadway Strip are just minutes away. Your pleasure is our business at the MCM Elegante Hotel & Suites. ... more   less 

Additional Information about MCM Elegante Hotel & Suites

Address: 801 Ave. Q, Lubbock, TX 79401 (Formerly Holiday Inn Lubbock-Hotel & Towers)
Region: United States > Texas > Lubbock
Price Range: $128 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — MCM Elegante Hotel & Suites 3.5*
Number of rooms: 293
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Also Known As:
Holiday Inn Lubbock-Hotel And Towers
Lubbock Holiday Inn
MCM Elegante Hotel & Suites Lubbock, Texas
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Questions & Answers

Here's what travellers have asked, with answers from MCM Elegante Hotel & Suites staff and other travellers.
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Questions? Get answers from MCM Elegante Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms seemed to be good the hotel was not loud anywhere I walked”
 of 5 bubbles tyelley, 31 Oct 2016 | Read review
“I was located on the second floor all 3 times so I really can't say if anything changes.”
 of 5 bubbles lortizlilly, 14 Jul 2016 | Read review
“Stay at the Overton, the new Hyatt or the Courtyard by Marriott when in Lubbock”
 of 5 bubbles alexbQ1693SI, 8 Jun 2016 | Read review
“select a room with numbers below 10 like 309, 308, etc”
 of 5 bubbles familyinfo, 2 Jun 2016 | Read review
“Try the Overton”
 of 5 bubbles ITprofessional, 2 Feb 2016 | Read review
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