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MCM Elegante Hotel & Suites

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MCM Elegante Hotel & Suites
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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
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Reviewed 5 days ago NEW

I had read some reviews about this hotel, so I was a bit concerned, but upon arrival, we checked in (a little early) and went to our rooms. The toilet paper holder fell out of the wall and the tub faucet didn't fit snugly against the tile which leads me to wonder if there is mold behind it. The bar...

Thank Allison L
Reviewed 5 February 2017

Construction outside of my room has apparently been ongoing and hotel staff were indifferent about my lack of quiet sleep opportunity. There was a quiet side of hotel, but it was not disclosed upon check in. Front desk staff being indifferent makes my complaint fall upon deaf ears.

Thank Mike S
Reviewed 4 February 2017 via mobile

Housekeeping needs to be held accountable. Our bathroom was not cleaned from the previous guest. There was toothpaste residue in the sink, the countertop was disgusting and had grime all over it. There were no towels, soaps or shampoo and the toilet had pubic hairs and urine stains. Front desk apologized and brought towels, soap and shampoo but I had...

Thank Kelly S
Roswell, NM
Reviewed 18 December 2016 via mobile

I'll start by saying that I've stayed here twice before it changed brands and it wasn't my favorite but the suites are big and they WERE clean. Secondly, the front desk and bar/restaurant are sweet people. However...our bathroom is literally the dirtiest hotel bathroom I've encountered in years. The rest of the suite looked pretty good, so I intended to...

Thank ks0831
Reviewed 22 November 2016 via mobile

We booked this hotel to stay at because the Overton was fully booked for a UT home game. A room opened up at the Overton about 28 hours before check in time at MCM. We called the MCM to cancel and Megan (the woman from MCM who answered our call) told us all computers and systems were down and said...

Thank Danielle W
Sally0147, General Manager at MCM Elegante Hotel & Suites, responded to this review

I am sorry about the confusion on your cancellation. We do not have anyone named Megan that works at our location. Unfortunately several 3rd party sites like to represent that you are talking directly to the hotel. Please give me a call at 1-806-763-1200 so I can resolve this issue. Thank you, Venita

Reviewed 9 November 2016

We stayed in a suite for 2 nights at MCM Elegante - Lubbock and loved it. Great service from all staff, great breakfast and restaurant, great bar area, great internet, clean and quiet in our room as well as in all areas of the hotel, wonderful bed. Not one negative thing to say about MCM Elegante. Will definitely stay here...

Thank db100
Odessa, Texas
Reviewed 31 October 2016

The front desk check in was very fast and the people were very polite. When i got to the room it was clean and the beds were great. Stayed there over the weekend and the restaurant staff was very friendly. The hotel was clean and enjoyed sitting in the bar area where they have multiple tv's showing the games. Overall...

Thank tyelley
Reviewed 28 October 2016 via mobile

My husband and I came to this hotel for a concert, we stopped in the restaurant at this hotel and literally waited 15 minutes and still no one showed up to take orders or give drinks or even to greet us. This lady named Stephanie was working and waiting on one other person that was in there and not once...

Thank Jennifer Y
Plano, Texas
Reviewed 27 October 2016 via mobile

This hotel can use some updating of the exterior and interior. Rooms are in need of some new carpet and paint plus parking lot can use some paint to correctly park your vehicle. The good part is that we got a good rate for the room and breakfast was fantastic. The breakfast made up for the muggy room and tuff...

Thank 727rickc
Morgantown, West Virginia
Reviewed 17 October 2016 via mobile

This is a decent hotel that is very clean. Yes somewhat dated but the staff is very accommodating and friendly. Service is quick and professional. Nice little lobby bar area and complimentary breakfast was more than expected since it was complimentary. It's not the Ritz by any means but it's clean and well staffed.

Thank ans6c

26 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
West Texas' premier hotel address. The MCM Elegante Hotel & Suites offers deluxe accommodations and amenities combined with the West Texas hospitality that has made Lubbock legendary. Located in downtown Lubbock, we are convenient to Texas Tech University and the Lubbock International Airport. The historic Depot Entertainment District and the Broadway Strip are just minutes away. Your pleasure is our business at the MCM Elegante Hotel & Suites. ... more   less 

Additional Information about MCM Elegante Hotel & Suites

Address: 801 Ave. Q, Lubbock, TX 79401 (Formerly Holiday Inn Lubbock-Hotel & Towers)
Region: United States > Texas > Lubbock
Price Range: $116 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — MCM Elegante Hotel & Suites 3.5*
Number of rooms: 293
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Also Known As:
Holiday Inn Lubbock-Hotel And Towers
Lubbock Holiday Inn
MCM Elegante Hotel & Suites Lubbock, Texas
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Questions & Answers

Here's what travellers have asked, with answers from MCM Elegante Hotel & Suites staff and other travellers.
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Questions? Get answers from MCM Elegante Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the atrium”
 of 5 bubbles allisonl971, 19 Mar 2017 | Read review
“Avenue O is quiet side. Anything near Glenna Goodacre Blvd is LOUD at 7 AM.”
 of 5 bubbles N6117DQmikes, 4 Feb 2017 | Read review
“All the rooms seemed to be good the hotel was not loud anywhere I walked”
 of 5 bubbles tyelley, 31 Oct 2016 | Read review
“I was located on the second floor all 3 times so I really can't say if anything changes.”
 of 5 bubbles lortizlilly, 14 Jul 2016 | Read review
“Stay at the Overton, the new Hyatt or the Courtyard by Marriott when in Lubbock”
 of 5 bubbles alexbQ1693SI, 8 Jun 2016 | Read review
5 of 5