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Quality Inn & Suites

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590 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites
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Showing 590: English reviews
Macungie, Pennsylvania
1 review
Reviewed 4 weeks ago

This is the place to stay in Lubbock. Very pleased with everything. The room, the staff, the cleanliness, the food. We will definitely stay here the next time we are in Lubbock. It is convenient to Texas Tech also.

Review collected in partnership with this hotel

Helpful?
Thank handbev
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review I am so glad to see you enjoyed your recent stay. I am so glad you found everything from our rooms to our breakfast to your standards. The entire team and I hope the next time you find yourself in Lubbock you will be a guest... More 

Lubbock, Texas
1 review
Reviewed 4 weeks ago

Best place to stay in Lubbock, Texas! Without a doubt! I stayed here while having some work done on my house and the hotel staff was more than accommodating. The hotel was so comfortable I almost didn't want to go back home!

Review collected in partnership with this hotel

Helpful?
Thank caseywilliford11
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review, I am so glad to see you enjoyed your recent stay so much it was hard to go home. Each and every member on my team truly love their jobs and I love hearing when their passion shines through! The team and I hope the next... More 

Cortez, Colorado
1 review
Reviewed 4 weeks ago

We come here twice a year and it is always a pleasant experience- one of the top Choice Hotels we stay at & we are platinum members! The staff is exceptional-especially Carla & Joe at breakfast- they also direct cleaning & maintenance

Review collected in partnership with this hotel

Helpful?
Thank nellied153
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write such a lovely review of our property, I am so glad to see you enjoyed your stay! I am so glad that not only did you enjoy your stay but you are one of our regulars! It is due to loyalty from guests such as yourself that keeps us #2 on TripAdvisor!... More 

Oak Harbor, Washington
2 reviews
Reviewed 4 weeks ago

Overall a great stay especially for the price. A few facility updates and retraining of the manager on staff when we went to check out and it'd be a perfect stay. Room was clean and comfortable and the young man who checked us in was great.

Review collected in partnership with this hotel

Helpful?
Thank ejo718
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a nice review of our property, I am so glad to see you enjoyed your recent stay. I am a bit concerned with what occurred upon check out and would love to talk to you in further detail. If you would like please give me a call at 806.780.4000... More 

Albuquerque, New Mexico
Level Contributor
11 reviews
7 hotel reviews
Reviewed 4 weeks ago

This is where we usually stay when in Lubbock. It's a nice hotel, great location, rooms always clean. I requested a room on bottom floor but there wasn't any as far as how I had made the reservation on Choicehotels.com but the person at the front desk was more than willing to work it out for me and I got... More 

Review collected in partnership with this hotel

Helpful?
Thank VickyTerrySmith
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property, I am so glad to see you enjoyed your stay. I'm so glad my team was able to get things moved around for you so you had a room on the bottom floor. Sometimes it can be hard to accommodate each request but... More 

Belgrade Lakes, Maine
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 weeks ago

This is a pretty, modern hotel but, oddly, is not being kept up, either physically or service-wise, First, on the pros: Very good, hot breakfast. On the con-side: friendly but laissez-faire front desk service and poor maintenance, such as a non-functioning shower. Hotel management always says, "I wish you had told us." No, I do not want a workman in... More 

Helpful?
1 Thank inkmom
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review of your local stay, with that being said please accept my deepest apologies on your recent stay. I am so sorry that not only was your room was not up to standard but my team was laissez-faire about it. This is not our typical response when a guests is unhappy... More 

Houston, Texas
1 review
Reviewed 4 weeks ago

best of the best for comfort, convenient to highway, personnel friendly including check in receptionist,breakfast attendants, room attendants. Will select next visit to Lubbock, Texas as easy to locate within vast area of Texas

Review collected in partnership with this hotel

Helpful?
Thank robertbF2363MH
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I am so glad you found us to be the best of the best, conveniently located with friendly personnel. Each and every member on my team truly love their jobs and I... More 

Stephenville, Texas
1 review
Reviewed 4 weeks ago

The Quality Inn made us feel so at home while we stayed in Lubbock. The front desk help was outstanding! They went out of their way to give us directions to places in Lubbock and they made sure we had everything we needed. Our room was very clean and comfortable. I will stay there again!

Review collected in partnership with this hotel

Helpful?
Thank vhalford63
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review about your recent stay I am so glad to see you enjoyed your stay. I am so glad to know my team was outstanding helping you with questions and directions. The entire team and I look forward to seeing you in the future. More 

Blaine, Minnesota
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 October 2016

Easy to get to and get onto freeway, Hot tub was very nice. Pool temperature was good. Easy check in. Nice breakfast area; however, the scrambled eggs were not the best, some in what I took were cold. I would recommend getting a room on third floor end of hotel away from freeway, you can hear road noise on the... More 

Helpful?
Thank Steven H
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I'm so glad you found our location easy to get to and from, our hot tub and pool nice and your check in process nice and easy. As far as the eggs... More 

Austin, Texas
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 28 October 2016

Whhen I booked, I asked for a top floor room away from the highway. I was given a second floor room on the highway side. When I requested to be moved, I was told nothing was available. Phone line was dead. Floor lamp had no switch; had to plug and unplug it. The bed was comfortable and the breakfast was... More 

Helpful?
Thank prado1122
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write such a nice survey about your recent stay with us. Please accept my deepest apologies for not being able to accommodate your requests. I have spoken to my Executive Housekeeper about both the phone line and the floor lamp to ensure we get these problems resolved quickly. The entire team and I... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities

Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Region: United States > Texas > Lubbock
Price Range: $106 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Lubbock
Quality Inn Lubbock
Lubbock Quality Inn
Quality Inn & Suites Lubbock, Texas
Hotel Style:
#1 Best Value Hotel in Lubbock
#2 Business Hotel in Lubbock
#3 Romantic Hotel in Lubbock
#3 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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Texas
over a year ago
Godley, Texas
over a year ago

See all questions (3)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have no comment”
 of 5 bubbles 594rogerh, 23 Nov 2016 | Read review
“quite a bit of traffic noise from the highway.”
 of 5 bubbles inkmom, 1 Nov 2016 | Read review
“King size beds are awesome ”
 of 5 bubbles , 13 Oct 2016 | Read review
“Top floor is always quieter. ”
 of 5 bubbles Golfnut77024, 12 Oct 2016 | Read review
“Great Room the only thing I found bad was one of the pillow cases...it wasn't changed and had makeup on it”
 of 5 bubbles VickieR946, 1 Oct 2016 | Read review
5 of 5
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