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Quality Inn & Suites

QualityInnUSD 85*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 85*
USD 85*
USD 85*
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Quality Inn & Suites
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669 Reviews from our TripAdvisor Community

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Showing 669: English reviews
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Reviewed 1 week ago via mobile

Worse place to stay in Lubbock Texas!If you're looking for a quiet place, well this is not the one you want to stay in. Customer service was horrible and they really don't care about what you as a quest even thinks.

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Helpful?
1Thank Rafa G
La'Cee P, General Manager at Quality Inn & Suites, responded to this review

Good Afternoon Rafa, I would like to speak with you more about your stay at our hotel. Our hotel strives for platinum service to each of our guests and knowing our shortcomings would help ensure future guests do not experience the same service you did. Thank you for your feedback and I look forward to hearing from you soon. La'Cee...

The Woodlands, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 1 April 2017 via mobile

We come to Lubbock frequently to visit our daughter at Texas Tech. Whenever we come we always try to stay here. The hotel is located in a convenient location to the campus and is easy to get to. It is well run and clean. The staff is very accommodating and are always smiling. In our opinion, one of the best...

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Helpful?
1Thank Fostertraveler
About Hotel's Favourite Review
Lacee P, General Manager at Quality Inn & Suites, responded to this review

Thank you for such a great review. We always love having Red Raider parents at our hotel. I have shared this not only with Joe, but our entire staff. We all agree that he is a hotel favorite. We look forward to having you as a guest soon. Wreck em' & safe travels, La'Cee J. Paxton

Reviewed 2 weeks ago via mobile

Other than the breakfast biscuits having the consistency of hockey pucks the stay was terrific. Clean well balanced (chemically) pool. Comfy, clean rooms. Nice modern tv. Ornate oriental looking carpet and highly decorated frames around the hallway mirror give the hotel an older posh feel.

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Helpful?
Thank Karianne H
Roswell, NM
Reviewed 2 weeks ago

We spent three days in Lubbock and was very impressed with this hotel. Not only clean and rooms well designed but their staff was excellent. At breakfast they have the most energetic and likable fellow helping the guests. My wife and I really thought he represented the hotel very well. Will definitely stay here on our next trip to Lubbock

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Helpful?
Thank William J
Dallas, Texas
Reviewed 2 weeks ago

but not exceptional in any way...not even the breakfast. And actually, it's a bit over-priced. But location was extremely good and the staff were welcoming. Room was spacious and the bed was comfortable.

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Helpful?
Thank itkah
Vernon, Texas
Reviewed 4 weeks ago

This was our first time to stay here and we were so impressed with our overall experience. Lexi, the general manager, was so courteous and helpful when we had to change our reservation to get home early. Her Dad was so kind and helpful at breakfast! What a great family business...and superb customer service! Thanks for everything...we will be back...

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Helpful?
Thank corysallycurtis
Lacee P, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your kind review of our hotel. We are so glad we were able to make you feel like family. We strive to ensure the level of service is nothing less than platinum. We look forward to having you and your family back soon. Until then Safe Travels, La'Cee J. Paxton

Wichita Falls, Texas
Reviewed 4 weeks ago

The rooms were clean, staff very friendly. Had an unexpected note from housekeeping "thanking me for staying in the hotel, and she would be happy to assist anyway she could. Will definitely stay again

Review collected in partnership with this hotel
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Helpful?
Thank Texasbikeman
Lacee P, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for such a wonderful review of our hotel. From the moment our guests arrive until they pack up to leave our number one goal is to provide platinum service. I will let our housekeeping department know that her team did a great job. Thank you again and Safe Travels, La'Cee J. Paxton

Big Spring, Texas
Reviewed 4 weeks ago

We always look forward to our stay at this late cation. Joe, Carla, Chris and Annie all made our stay so nice. The carpets had just been cleaned. Carla and Chris helped us make a future reservation. Joe is always so helpful with breakfast. All are so friendly.

Review collected in partnership with this hotel
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Helpful?
Thank beverkyl
Lacee P, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review of our hotel. I will make sure Joe, Carla, Chris, and Annie all have a chance to read your kind words. We look forward to having you back with us soon. Safe Travels, La'Cee J. Paxton

Amarillo, TX
Reviewed 20 April 2017 via mobile

Most reviewers are correct in what they report, in case you are wondering if these comments are true. The property is a bit older, but furnished nicely, pristine clean and homey. The staff all work together to give the hotel a family feel with personal service. The room I had was a jacuzzi room complete with two TV's. One in...

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Helpful?
Thank Irish4love
Lacee P, General Manager at Quality Inn & Suites, responded to this review

We are so glad our reviews did not disappoint. I am so glad that you had such a nice stay. We hope to have you as our guest again soon. Thanks, La'Cee J. Paxton

Reviewed 19 April 2017 via mobile

We stayed three nights Excellant staff !! Excellant food !! Awesome hot tub and pool !! Spasicous suite !! Coffee was always on and a very delicious blend. We highly reccomed this hotel!!! Very clean everywhere

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Helpful?
Thank Barbara H
Lacee P, General Manager at Quality Inn & Suites, responded to this review

Barbara, Thank you so much for a wonderful review of our hotel. We are so glad you were able to take advantage of not only the swimming pool & hot tub, but also the 24/7 coffee. We hope that your travels will bring you back to Lubbock and the Quality Inn and Suites. Safe Travels, La'Cee J. Paxton

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities

Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Region: United States > Texas > Lubbock
Price Range: $104 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Hotel Lubbock
Quality Inn And Suites
Quality Inn Lubbock
Lubbock Quality Inn
Quality Inn & Suites Lubbock, Texas
Hotel Style:
#1 Best Value Hotel in Lubbock
#2 Business Hotel in Lubbock
#3 Romantic Hotel in Lubbock
#3 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
9 questions
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Dublin, Ireland
22 hours ago
Texas
over a year ago
Dublin, Ireland
22 hours ago

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wish all rooms had handicapped commodes. So hard to get down.”
beverkyl, 21 Apr 2017 | Read review
“third floor is quieter.”
C3201IKmiked, 7 Apr 2017 | Read review
“Call direct if you have any questions the lobby staff were very personable.”
P8642LZcathyc, 31 Mar 2017 | Read review
“Don't feel secure . The hotel is not watching out for you ”
TimothyB347, 30 Mar 2017 | Read review
“request for a room that is not on the corner closest to the freeway, depending on time of day, the traffic noise can be annoying.”
johnnyw111, 22 Feb 2017 | Read review
5 of 5
QualityInn
USD 85* /night
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Expedia.comUSD 85
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*Disclaimer
Prices are for 1 room, 2 adults
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