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Baymont Inn & Suites Lubbock West

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403 Reviews from our TripAdvisor Community

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There are newer reviews for Baymont Inn & Suites Lubbock West
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Showing 403: English reviews
texas
Reviewed 20 October 2016

The staff is always friendly, helpful and very welcoming. The rooms are quite clean and well tended. Everyone staying at this hotel seems to be happy to be there. Have not encountered any issues. The location is great for any Texas Tech events, Nick and his staff are always doing whatever needs to be done to keep their customers happy....

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Helpful?
Thank ouizer
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

ouizer, Thank you so much for staying with us, I appreciate your kind words. We always enjoy going above and beyond for guests. It is always a pleasure to get to know each one of our guests on a personal level. Nick Metcalf General Manager Baymont Inn & Suites Lubbock Tx

Allen, Texas
Reviewed 19 October 2016

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank Rodney/Maria W
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Big Spring, Texas
Reviewed 18 October 2016

The room was serviced around1:00 pm after I requested it to be done before 12 noon, due to the reason, I got off at that time and wanted to go to sleep. The washer was out of order. Even thought the manager wanted us to have them do it for us. Not comfortable with that request. Other than that, it...

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank alonsoe147
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

alonsoe147, I am happy to hear that most of your trip was great with us. I apologize about the washing machine. We will have that situated the next time that you are in Lubbock. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

The Woodlands,Tx
Reviewed 18 October 2016

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank 868taylorr
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Reviewed 18 October 2016

I came in for a Tech football weekend, had a blast and everything was clean. Nick and the staff were very helpful and kind.They are near great places to eat and shop. Keep up the good work, Thanks!!!!

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Helpful?
Thank Stephen S
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Stephen S, I am glad that you stayed with us during Tech Football. We are happy that you enjoyed your stay. See you next time. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

Amarillo
Reviewed 17 October 2016

the best rooms ive stayed in a long time. staff was great. The room was very spacious with plenty of rooms for my kids to run around. The kitchenette provided us the comfort of heating up our own meal right in the room..

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Helpful?
Thank denisemW7037PL
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

denisemW7037PL, I am glad to hear that we have the best rooms you have stayed in. I cant wait till next time. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

Texas
Reviewed 17 October 2016 via mobile

Was in Lubbock for my uncles funeral which happened to be same time as a Tech football game. Rates for Thursday good, rate for Friday exactly $100.00 more. Major gouge and the second day had no glasses and only one coffee cup and totally missed the bathroom cleanup. So beware.

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Helpful?
Thank texsmiley41
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

texsmiley41, I want to apologize that you didnt get any glasses during your cleaning. I will bring this up to my housekeeping staff, so that way it doesnt happen again.

Rio Rancho, New Mexico
Reviewed 13 October 2016

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank tiffanyn749
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

El Paso, Texas
Reviewed 11 October 2016

We traveled first 7 weekends straight staying at various hotels due to my daughters gymnastics competitionso. This hotel was excellent except for 1 thing. The "heated pool" water was extremely cold. Aside from gymnastics, my daughters are swimmers and it was a shame that we couldn't relax in the pool due to the water temperature. Other than that, everything was...

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank 350marcosb
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

350marcosb, Thank you for your review about our property. I am glad that we were able to go beyond your expectations. I am also sorry to hear that you were not able to enjoy our indoor heated swimming pool during your stay. I will bring this up, and make sure this does not happen in the future. We hope to...

New Braunfels, Texas
Reviewed 7 October 2016

We stayed here on our way north and liked it, so we stayed again on the way back home. This time our room never got cool enough to be comfortable. When I told this to the front desk on September 27th as I was leaving, no discount was offered so I asked if some sort of compensation could be made....

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Helpful?
Thank Marilyn B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more   less 

Additional Information about Baymont Inn & Suites Lubbock West

Address: 6015 45th Street, Off West Loop 289 & Marsha Sharp Freeway, Lubbock, TX 79407-3705 (Formerly The Palms Hotel & Suites)
Region: United States > Texas > Lubbock
Price Range: $109 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Lubbock West 2.5*
Number of rooms: 72
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Also Known As:
Best Western Plus Palms Hotel Lubbock
Best Western Plus Palms Hotel And Suites
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western
Baymont Inn & Suites Lubbock West Texas
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Questions & Answers

Questions? Get answers from Baymont Inn & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor has the suites at the back of the facility. 1st floor room in same area also very convenient to small covered parking area.”
 of 5 bubbles rbmeoe, 13 Dec 2016 | Read review
“quiet floors, very warm pool”
 of 5 bubbles denisemW7037PL, 17 Oct 2016 | Read review
“Ask for a room away from the road”
 of 5 bubbles JeMaSan, 30 Aug 2016 | Read review
“The Jacuzzi suite Is The best”
 of 5 bubbles 355nikkid, 20 Aug 2016 | Read review
“all the rooms are excellent, with a lot of options”
 of 5 bubbles 3ds311, 19 Aug 2016 | Read review
5 of 5