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Stayed here on a business trip. Nick at the front desk was great. He made checking in super easy and quick. He was full of great information about the town on where to eat. The room was nice and clean; just as the property was....More
Thank Zachary G
Response from Manager_11525, Manager at Extended Stay America - Lubbock - SouthwestResponded 1 February 2017
Thank you for your fantastic review of our property. I'm thrilled that your clean room accommodations met your needs and you had a great stay at our hotel during your business trip. Thank you for choosing Extended Stay Hotels. We hope to see you again...More
It is ok for the price, no bells or whistles. I got exactly what I expected for the price. They could invest a couple of $$ on some Windex and clean the mirror in the room and the restroom faucets, a little dingy. They were...More
Thank Fernando P
Response from Manager_11525, Manager at Extended Stay America - Lubbock - SouthwestResponded 6 January 2017
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your mirrors and faucets were dirty, and the elevator was noisy. To uphold our company's high...More
I would highly discourage people from staying here. I paid for daily housekeeping and it took them a week before they sent someone to clean my room after numerous calls and requests. I was there for two weeks and that was the only time my...More
Giving this a 2 star review is right in line with the other reviews for this hotel. Exterior looked OK, checkin was easy, location was good, but those were the highlights. Room was literally 60 degrees blowing high cold in October, which is surprisingly since...More
Manage your expectations before staying here. This is more 50 buck a night place. They have management issues to allow some of these things to occur.
Neon no smoking sign on checkin desk. So they are trying
1 Thank Dabears
Response from Manager_11525, Manager at Extended Stay America - Lubbock - SouthwestResponded 4 November 2016
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was not cleaned to our standards. Please accept my apology. I am working with my housekeepers to ensure that this issue does not...More
USD 80 - USD 135 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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