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Extended Stay America - Lubbock - Southwest

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22 Reviews from our TripAdvisor Community

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Showing 22: English reviews
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Harlingen, Texas
Reviewed 1 week ago via mobile

I'm writing my review mostly to talk about how amazing the staff is here! Everyone made sure our visit was great especially Nick! He went above and beyond. We will definitely be back next time we are in the area!

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Helpful?
Thank sarahd5679
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The team and I appreciate your feedback. It is fulfilling to read your satisfaction with the great customer service our staff provided. I will inform them to keep up the great work assisting guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Seymour, Texas
Reviewed 1 week ago

In Lubbock for day surgery, so stayed overnight. Hubby is handicapped and slept on and off the rest of the day. Nick and Feticia were great getting us in early and checking on us. Very friendly. Clean room, very comfortable, big refridge, employees all very friendly. I'll definitely use them again. Thanks

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Helpful?
Thank NevRsetL4less
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that Nick and Leticia were able to take care great care of you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 2 weeks ago via mobile

This hotel was conveniently located off of loop 289. I read the reviews before making my reservation, and was a little worried about the place. But at the price I figured why not. I am glad that I did! Great staff, check in was a breeze. Got to the room beyond clean. I even checked under the bed. I went...

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Helpful?
Thank boredtrucker
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

We appreciate you sharing your experience. It is great to see you received clean, affordable accommodations and excellent customer service while staying at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 2 weeks ago via mobile

My family had to come in on a family emergency had to find a place to stay. Nick made us feel welcome and like family. He helped us find our way around town. The rooms where clean and wonderful. Looking forward to going back.

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Helpful?
Thank mommy1912
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The team and I appreciate your remarks. I'm so pleased to hear that you were welcomed well at our hotel and your room accommodations were clean to your satisfaction. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 3 weeks ago via mobile

Staff was great. Every staff member I walked past asked how my stay was and to see if there was anything they could do. Special shout out to Nick and Arial! Rooms were also so clean. It smelled fresh as soon as I walked into my room. I will be back!

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Helpful?
Thank malory98
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I want to thank you for taking the time to post a review of your stay. Your comments regarding the customer service of our staff is satisfying to read. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Lubbock, Texas
Reviewed 3 weeks ago

Nick was great and made us feel more like guests and not customers. Location is right near shopping and different restaurants. It was easy to find and right near south loop, so we could get to where we needed too. Enjoyed our time here and will recommend to friends and family.

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Helpful?
Thank Someones_Mom2017
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Your feedback is important. Thank your for your comments. We appreciate your kind words regarding our convenient location, our customer service, and that you would recommend our hotel based on your pleasant experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Dallas, Texas
Reviewed 3 weeks ago

I had a really great experiences staying here. I will be back. Nick was awesome, and went above and beyond to make sure my stay was perfect. It's rare to see customer service like that anymore, but you can tell Nick genuinely cared.

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Helpful?
Thank hannahgracesmith
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you were well accommodated by our staff. Nick will be informed on what an excellent job he is doing. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

Reviewed 3 weeks ago

Stayed here on a business trip. Nick at the front desk was great. He made checking in super easy and quick. He was full of great information about the town on where to eat. The room was nice and clean; just as the property was. Very cheap price for such a nice place. I will be back!

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Helpful?
Thank Zachary G
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for your fantastic review of our property. I'm thrilled that your clean room accommodations met your needs and you had a great stay at our hotel during your business trip. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Golden, Colorado
Reviewed 14 December 2016

It is ok for the price, no bells or whistles. I got exactly what I expected for the price. They could invest a couple of $$ on some Windex and clean the mirror in the room and the restroom faucets, a little dingy. They were out of coffee in the morning. The elevator makes some funny noises so I used...

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Helpful?
Thank Fernando P
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your mirrors and faucets were dirty, and the elevator was noisy. To uphold our company's high standards, we will be sure to have the mirrors and faucets reviewed with staff moving...

El Paso, Texas
Reviewed 18 November 2016

I would highly discourage people from staying here. I paid for daily housekeeping and it took them a week before they sent someone to clean my room after numerous calls and requests. I was there for two weeks and that was the only time my room was cleaned. For the past two weeks, I have been calling the 1-800 customer...

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Helpful?
Thank Smcd5567

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Region: United States > Texas > Lubbock
Price Range: $90 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Lubbock - Southwest 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay America - Lubbock - Southwest Texas
Lubbock Extended Stay
Extended Stay Lubbock
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Questions & Answers

Questions? Get answers from Extended Stay America - Lubbock - Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“easy access for handicap.”
 of 5 bubbles NevRsetL4less, 10 Feb 2017 | Read review
“Nick will help you with anything you need”
 of 5 bubbles zacharyg859, 26 Jan 2017 | Read review
“Use Priceline to get a good price”
 of 5 bubbles fernandopL4409UB, 13 Dec 2016 | Read review
“Don't stay here. Terrible Management”
 of 5 bubbles Smcd5567, 18 Nov 2016 | Read review
“Book online or over the phone, never in person, unless you are white!”
 of 5 bubbles E1240GFlaurag, 1 Oct 2016 | Read review
5 of 5