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Embassy Suites by Hilton Lubbock

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874 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 871: English reviews
El Paso, Texas
Reviewed 22 October 2016

Attentive staff and great accommodations. From the front desk, hosts and hostesses, maids, managers, bartenders and staff everyone asked about my stay and if they could do anything for me. Very clean and quiet rooms. Great breakfast and evening reception. Enjoyed my stay

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Helpful?
Thank C6899OZpatrickt
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for your outstanding review of our property! It was fantastic to hear that we stood out to you when compared to all Hotels in Lubbock! That is a great compliment. Thank you and we look forward to having you join us the next time you are in Lubbock!

Dallas
Reviewed 19 October 2016

Although the location is not super close to the Texas Tech campus it is well worth the extra 3 minutes to get there. I love that it is not in the middle of all the campus congestion. It is super family friendly. The manager's reception is a great way to meet other guests, plenty of room for the family and...

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Helpful?
Thank 335maureend
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your AWESOME review! We appreciate that you noticed the convenience of our Hotel here. We are glad you were able to enjoy the Managers Reception and the beautiful atmosphere. We look forward to hosting you every time you are in the Lubbock area!

Reviewed 13 October 2016

For this hotel to be an Embassy Suites by Hilton, it was only an average facility at better. The breakfast staff was totally unprepared and unorganized to receive the hotel guests. The placement of the food items were unappetizing. Food items wasted on the floor. It took the staff to long to clean up the food items on the floors....

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Helpful?
Thank Diane B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

First, I would like to thank you for taking the time to review our property at the end of your stay. I am very sorry to hear that your breakfast experience was far less than satisfactory. This is not typical of our brand as a whole nor our property. I will be taking your feedback and comments under serious consideration...

Reviewed 12 October 2016

stop over for a trip to Taos New Mexico for fall colors. and to have dinner with nephew in college at Texas Tech. the location is great and from past visits to this location we will always stay at this location

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Thank Henry W
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for staying with us while you were passing through town! I am glad to hear that you enjoyed your stay and am so grateful for your loyalty to the brand, as well as, our property. We hope to see you the next time you are passing through!

La Jolla, CA
Reviewed 12 October 2016

The hotel is great; nice large suites (although the front living area was quite dark); but parking is totally inadequate; weird to be met at front door by security guy who tells front desk personnel (literally 12 steps away) that you've arrived! 4 people at front desk falling all over each other but only one bartender/server for restaurant/bar which was...

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Thank sekingrn
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to give us feedback on your stay with us! We apologized if we surprise you with our Wow check in process and having someone outside to welcome you would make that possible speedy and efficient check in . We hope we get another opportunity to take care of you in the near future!

Bentonville, Arkansas
Reviewed 11 October 2016

The staff was very friendly welcoming you each time you came in and wishing you a good day when you would leave. The rooms were clean but the hotel does have a older fill to it. The breakfast was good and free to all guest. The parking lot is a little weird with most parking on the back side of...

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Helpful?
Thank Stephanie L
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I would like to thank you for taking the time to fill out a brief survey and review our property at the end of your stay with us. We are so glad to hear that you enjoyed your stay and the complimentary breakfast in the mornings! I hope that you will stay with us the next time you are in...

Carlsbad, New Mexico
Reviewed 11 October 2016

By far the cleanest hotel I've ever stayed in. Great food in the restaurant/ room service as well. I'll definitely be back and highly recommend this hotel to anyone. Beds were beyond comfortable. And temperature of room was perfect.

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Thank 48tameraf
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you o much for reviewing our property! We were so happy to have you staying with us and are very glad to hear that you enjoyed your stay. I look forward to seeing you the next time that you are in town! Until next time!!

Burleson, Texas
Reviewed 10 October 2016

Staff was very friendly and accommodating. Walked in and was immediately able to book a suite. Complimentary drinks at the bar were served from 5:30-7:30. Free breakfast in the morning. Whirlpool and pool were both clean. Very neat experience!

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Thank E5675UXgaryd
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so grateful that you took the time to review our property at the end of your stay. We are very glad that you enjoyed your stay and were able to also enjoy our complimentary Evening Reception drinks and our complimentary cook-to-order breakfast! We take pride in keeping our property clean and presentable and were glad that you noticed...

Louisiana
Reviewed 8 October 2016

Customer service is none like I've ever experienced. They greet you when you come in and out. They remembered my name as well. The free breakfast and cook-to-order omelets are delicious. The indoor pool is very nice. I like the "nature" feel of the hotel with all the greenery. The rooms are very comfortable. If you need anything, don't hesitate...

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Thank Traveler_tired
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I would like to first thank you for taking the time to fill out a brief survey at the end of your stay and review our property. I am so glad that you enjoyed your time with us and were able to experience our incredible customer service! Each staff member makes it their mission to make all of our valued...

Rougemont, North Carolina
Reviewed 8 October 2016

We stayed at this hotel last week for a corporate meeting. The hotel rooms are spacious and clean, the remainder of the hotel is somewhat tired and could do with a redecoration and a new carpet throughout the hotel. Now why did I give 5 stars then - well it's the staff. Absolutely every member of staff is so very...

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Helpful?
Thank grdarkens
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you very much for taking the time to review our property after your stay with us! I am so happy to hear that you enjoyed your stay and were able to experience our amazing customer service! I appreciate you elaborating on what we can be imporving upon as well. We are hoping for renovations soon and hope that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $165 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Orbitz, Odigeo, Travelocity and Hotels.com so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Embassy Suites By Hilton Lubbock Texas
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
“WiFi was free with out Honors membership.”
 of 5 bubbles TinaQ_12, 7 Jul 2016 | Read review
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