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Homewood Suites by Hilton Lubbock

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#12 of 64 Hotels in Lubbock
Certificate of Excellence
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Homewood Suites by Hilton Lubbock
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446 Reviews from our TripAdvisor Community

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Showing 446: English reviews
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Abilene, United States
Reviewed 3 days ago NEW

Nice hotel but the reservation desk personnel was completely lost at both check in and check out. Was charged 3 times for the same room incorrectly and at this point the situation is still not resolved although the hotel has admitted fault. They keep telling me they are busy and when they have time they will fix the credit card...

Review collected in partnership with Homewood Suites by Hilton
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Thank P1487LFjenniferf
Independence, Missouri
HOTEL’S FAVOURITE REVIEW
Reviewed 16 January 2017

Lubbock is a frequent business destination of mine, and I have typically stayed on the Northeast end of town, but decided to look out West where a lot of new development is taking place. There are a number of new hotels in this area, but I am familiar with Homewood Suites quality, so booked the trip, and was not disappointed....

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Helpful?
Thank Joe R
About Hotel's Favourite Review
AshleyCash, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Dear Joe, Thank you so much for taking the time to leave such excellent feedback on your recent stay with us. It is always a pleasure to know that we have exceeded your expectations on such a high level. I will make sure to share your feedback with our team, especially Chef Joey and Jeramy! We wish you safe travels...

Amarillo, Texas
Reviewed 3 weeks ago

The check in was smooth and they were very friendly. The gentleman that worked the breakfast area was funny and extremely charismatic! Had a hard time connecting to the Internet but overall was a wonderful stay

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Rebecca B
AshleyCash, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Dear Rebecca, Thank you so much for taking the time to leave us your feedback. It is always a pleasure to know that our team was able to leave a memorable impression on you during your stay. I will pass on your gratitude. We will have our IT check our internet to ensure there is not an issue as to...

Corinth, Texas
Reviewed 3 weeks ago

My husband and I stay at this hotel every January for a business trip. Great price, clean and comfortable rooms, and exceptional customer service. They provide the best breakfast and dinner...so convenient. The chefs and front desk staff are sincere and friendly. Great place for a no hassle stay.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 350candicem
AshleyCash, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Dear Candice, Thank you so much for taking the time to leave us your feedback. We truly appreciate your loyalty! We will share your feedback with our team. We cannot wait to welcome you back next year! Thank You Ashley Cash

San Antonio, United States
Reviewed 3 weeks ago

My first experience was not pleasant. While the hotel did not appear to be full, I was given a second floor room facing the expressway. My profile requests a quiet room. On a positive note, the staff was friendly.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank lawrencec52
AshleyCash, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Dear Lawrence, I am terribly sorry that we were able to meet your basic expectations when you recently stayed with us. I assure you we will review with our team better ways to accommodate such valued guests such as your self in the future. We hope to see you again in the future and wish you safe travels. Thank You...

League
Reviewed 18 January 2017

In our original room, the AC was not working. We gave it time to try to cool and left the room. Came back and it was still not cool. Called the desk and they came up to help, which lead to us moving rooms. It was a huge pain and we were moved to a double queen as opposed to...

Review collected in partnership with Homewood Suites by Hilton
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Thank leannepetters
AshleyCash, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Dear Leannepetters, Thank you so much for your feedback. I am terribly sorry that you did not have the experience you would have expected when you stayed here with us. I assure you that I will address this with our team and we will ensure that we do a better job at catching the issues before our valued guests are...

Richardson
Reviewed 14 January 2017

Only stayed here one night when I needed to be at a school orientation early in the morning. Staff was super friendly. Complimentary breakfast was the best I've had in a hotel. No complaints whatsoever.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Jessika S
AshleyCash, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Dear Jessika, I thank you for your feedback. It is always a pleasure to know when we have exceeded our valued guests expectations. I will make sure to share your feedback and we look forward to inviting you back to the Homewood Suites Lubbock when you return. Sincerely Ashley Cash

ft lauderdale, United States
Reviewed 8 January 2017

The hotel is beautiful the suites are brand new with all the comforts of home. I had the Queen Suite was in Lubbock for 4 weeks. The Hotel is close to everything lots of restaurant selections and Target, World Market, Ross and Main Event just next door just drive thru the parking lot very convenient. The hotel is very clean...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 536leannep
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Thank you for your review! We want all of our guest to feel at home and look forward to seeing you on your next trip to Lubbock.

Reviewed 4 January 2017

Ourroom door was opened from the outside between 11 pm and 2:28 am on 12/24/16 to 12/25/16. Even the DEAD BOLT was unlocked and the door was left open. I have been in contact with Hilton World Wide who tells me they have been in contact with mgr Lacey Stanley. Hilton World Wide sent me an email saying mgr Lacey...

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Thank Cresbi W
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

I apologize that your stay with us was less than exceptional. I assure you that we take the safety and security of our guests very seriously and a full investigation has been completed. While we are not sure how your door opened in the middle of the night with the interior dead bolt locked, we always want to make sure...

Abilene, United States
Reviewed 4 January 2017

The atmosphere is nice and homelike except when you find out that a lot of amenities and meals are sub par due to the current management choosing to cut costs instead of meet customer wants. For example, hot tub wasn't operating because no one wanted to buy the replacement parts that it needed, and several meals had the same food...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank corrinass
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

I apologize that you didn't have an exceptional stay with us. We always want you to have an amazing stay at our hotel. Thank you for your review, your feedback helps us improve so your next stay will be amazing! Thank you for staying with us!

43 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more   less 

Additional Information about Homewood Suites by Hilton Lubbock

Address: 5320 West Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $155 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Lubbock 3*
Number of rooms: 74
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Hotels.com, Priceline and Travelocity so you can book your Homewood Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Lubbock Hotel Lubbock
Hilton Lubbock
Homewood Lubbock
Homewood Suites Lubbock
Lubbock Hilton
Lubbock Homewood Suites
Homewood Suites By Hilton Lubbock Texas
Hotel Style:
#4 Family Hotel in Lubbock
#6 Business Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Lubbock staff and other travellers.
3 questions
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Questions? Get answers from Homewood Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the free, hot, breakfast in the morning!”
 of 5 bubbles X3898ZBjoer, 15 Jan 2017 | Read review
“The only hotel in LBK that has smoking rooms available.”
 of 5 bubbles 920julesk, 23 Dec 2016 | Read review
“Hilton Honors members get free wifi!”
 of 5 bubbles vaughnak, 22 Jun 2016 | Read review
“I have stayed here twice and both times my room was perfect!”
 of 5 bubbles TravellinTex1, 24 Apr 2016 | Read review
“I recommend the two room suite if you are traveling with family. We had our own rooms & the kitchen is an asset when you are with kids.”
 of 5 bubbles tracyc367, 9 Apr 2016 | Read review
5 of 5