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Holiday Inn Express Hotel & Suites Lubbock West

557 reviews
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Traveller (13)
Room & Suite (14)
Dining (2)
Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(10 reviews)
“great stay”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (557)Write a Review
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Traveller rating
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LanguageEnglish
387
118
26
8
18
Show reviews that mention
All reviewsfront deskhi expressgreat staystaff was friendlyroom was cleannewer hotelthe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againi highly recommend this hotellate checkcontinental breakfastbreakfast areahome away from homegreat customer service
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151 - 155 of 557 reviews
Reviewed 21 December 2015

The Holiday Inn Express Hotel and Suites (Lubbock West) is centrally located to great shopping areas. This hotel is clean and ALL OF THE STAFF IS FRIENDLY. Additionally, the breakfast is great! I highly recommend this hotel next time you are in Lubbock.More

Review collected in partnership with this hotel
Thank javierf519
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 23 December 2015

Thank you so much for your recommendation. It is one of the best praise we may receive from our guests. Our goal is making sure you feel welcome and above all appreciated for choosing to stay with us Have safe travels and we will see...More

Reviewed 21 December 2015

Enjoyed my overall stay. This was my second time staying at the hotel and I will be returning to it for my next trip to Lubbock. It is easy to get to and is also very close to alot of the restaurants in town as...More

Review collected in partnership with this hotel
Thank lopezrudyjordan
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 23 December 2015

Thank you so very much for choosing our hotel for your trips to Lubbock. We appreciate your repeat business and positive feedback. Taking just a little stress out of traveling is something we strive for everyday. We will see you again soon and have a...More

Reviewed 20 December 2015

We stay at Holiday Inn every time we are in Lubbock. You are greeted with a smile and help is always there if you need it! We Love Holiday Inn! The rooms are always clean and welcoming! The location is perfect for our needs!

Review collected in partnership with this hotel
Thank elainehill49
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you so much for making us your stop when in Lubbock elainehill49. The team is always excited to see our repeat guests such as yourself. Have an amazing holiday, Amanda Melkis Management Team

Reviewed 20 December 2015

I now stay here only. The staff is very friendly and go above and beyond to make you feel welcome. Breakfast is nice and hot. There are many items to choose from. The rooms are spacious and clean. We will be staying here again soon.

Review collected in partnership with this hotel
Thank Todd L
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you Todd L for choosing to stay with us; there are so many options in Lubbock it is the greatest compliment we have delivered a great experience for you. See you again soon, Happy Holidays Amanda Melkis Management Team

Reviewed 20 December 2015

Most friendly staff, very clean rooms. The breakfast was displayed very nicely & food was delicious. I will return on my next trip to lubbock.walking distance to stores . Beautiful time during the holidays.

Review collected in partnership with this hotel
Thank nduran31
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you for your kind words; the team really enjoys making everyone feel welcome and comfortable while away from home. The Holidays are very beautiful here even when it is not snowing. We will hopefully see you in the new year, Amanda Melkis Management Team

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 80 - USD 188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 80 - USD 188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
25 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
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123
Room Tips
"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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"Stay somewhere else."
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"I have stayed at high end hotels. I received a ground floor room and was close to the Pool."
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