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Holiday Inn Express Hotel & Suites Lubbock West

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Traveller (13)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Additional information
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Special Offer: Book Direct and Save
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (565)
There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Traveller rating
390
119
27
9
20
Traveller type
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LanguageEnglish
390
119
27
9
20
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All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
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141 - 145 of 565 reviews
Reviewed 23 February 2016

Stayed here on points as a Platinum Level Member. Was upgraded to a suite, which included a kitchen. I would call it small, but it had a table for 2 as well as a full size refrigerator. Had 2 queen beds and suitable room for...More

Thank bstrvl55711
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 24 February 2016

We are so happy you enjoyed your upgrade; our members such as yourself are what help us be the best. I am so sorry you could hear noise in the hall as well as your neighbors. We will be happy to put notes in your...More

Reviewed 18 February 2016

We stayed 2 nights and really enjoyed our stay. Very clean and accommodating. The staff is excellent and the indoor pool was a major plus if you have kids! I only stay at IHG, as they are all great hotels. I am loyal to them...More

Thank WreckEm5
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 18 February 2016

Thank you so much WerckEm5 for being a loyal IHG Member; it is a wonderful compliment to be your choice. We are happy to hear you enjoyed our hospitality and especially the indoor pool; it really makes for a great time. Hope to see you...More

Reviewed 9 February 2016 via mobile

I really liked the hotel! The room was nice and had a lot of room! The restroom was spacious as well. The only thing I would have to say is the breakfast is not so good. They serve all kinds of stuff but it just...More

Thank aag2326
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 10 February 2016

Thank you so much for choosing to stay with us and your feedback. We love to hear how to make our guests stay with us exceptional. More changes are coming to our breakfast selection very soon and we are excited to see what they are....More

Reviewed 4 February 2016

Rooms comfy. Bathroom had fan which is a plus when 4 people in room;) Rooms and hotel clean. Staff was super and friendly and very accommodating to our large family and allowing us to hang out in breakfast room in the evening.

Review collected in partnership with this hotel
Thank Bhatwoman
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 5 February 2016

Thank you so much Bhatwoman for choosing our location. Everyone is delighted you enjoy your stay and was very happy to have met you all. We are hoping to see you again soon. Safe travels, Amanda Melkis Management Team

Reviewed 18 January 2016 via mobile

Had a class this weekend in Lubbock and stayed here. Great hotel. Housekeeping did a phenomenal job...rooms very nice and clean. Decor in lobby nice and staff friendly. Entrance easy to miss when exiting interstate so keep eyes open. I will stay here again in...More

Thank LittleBit27641
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 19 January 2016

Thank you for choosing us to be your accommodations for your class in Lubbock. We are so happy to hear you enjoyed your stay, everyone is dedicated to making sure you are able to relax away from home. See you again soon, Amanda Melkis Management...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 88 - USD 223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 88 - USD 223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
25 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"Run away..."
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"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
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"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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