We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Lubbock West

Save
Traveller (13)
Room & Suite (14)
Dining (2)
You may also like
See all
Nearby Hotels
Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Lubbock West
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Hotel & Suites Lubbock West
Special Offer: Book Direct and Save
Hotel deals
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (566)
Filter reviews
566 results
Traveller rating
390
120
27
9
20
Traveller type
Time of year
LanguageEnglish
390
120
27
9
20
Show reviews that mention
All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel stafffamily reunionenjoyed our staya great stayexcellent hoteldefinitely stay here againbreakfast areabusiness triphot tubgreat customer serviceindoor poolhieproperty
FilterEnglish
Updating list...
1 - 5 of 566 reviews
Reviewed 1 week ago

Last month our group booked 2 rooms at this hotel. We had a pleasant stay, and chose this same hotel for our wedding party a month later. We booked several types of rooms. I enjoyed my king suite, but for those who book "suites," know...More

Thank Sheila B
Hotel's Favourite
Reviewed 15 January 2018

Nick and his staff, Eva, Josh, Mikeal, and the gang are tops in making you feel welcome. The go out of their way to be helpful. The breakfast is one of the best. Coffee available 24 hours, afternoon cookies. I'm telling you, ya can't go...More

Thank Sue M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 19 January 2018

Sue M You are always a pleasure to have with us. I know the entire staff loves it when youll come and stay with us. We hope to see you soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 4 weeks ago

On the evening of May 19, 2018, during a severe thunderstorm, my family had to leave the hotel soaked because three cars were parked, blocking the entrance of the hotel, with no drivers at the seat. When we came back over an hour later, the...More

Thank A L
Reviewed 5 May 2018

Stayed at the hotel over Easter Weekend and had a few issues that was addressed to the manager. The room wasn't cleaned when we left by 930am. Told the desk clerk and he questioned us like we did something wrong. The pool was a cloudy...More

Thank Jesse T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 4 weeks ago

Hi Jesse T, Thank you for your stay and for sharing your recent experience. I am sorry to read that you found your stay to be disappointing. I am sorry for not meeting your expectations when it comes to customer service delivered. Also, the cleanliness...More

Reviewed 18 April 2018 via mobile

I was here for 9 days and the staff was beyond great! They took the time to visit with me and to get to know me, they made me feel at home. Kendyl in particular went out of her way to make my stay great!...More

Thank Justin R
View more reviews
Most Booked Properties in Lubbock
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 88 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 88 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
25 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"222 King Suite, near end of hall, elevator or stairs were equal distance away, and that stairway was closest..."
Read review
"Run away..."
Read review
"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
Read review
"Nick will get you what you need!!!!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing