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Extended Stay America - Dallas - Lewisville

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Traveller (43)
Room & Suite (28)
Dining (1)
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Overview
  • Excellent45%
  • Very good18%
  • Average8%
  • Poor8%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Kitchenette
Multilingual Staff
2 Star Hotel
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (90)
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38
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LanguageEnglish
38
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All reviewsgrab and gofour monthsmy room key stopped workinglong termfelt like homeexcellent customer servicehome away from homeoatmealfront desk staffclean roomsgreat staffchristietheedallasinternetconveniencefacility
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1 - 5 of 90 reviews
Reviewed 7 April 2018

They charged my card but tell me there is no record indicating it was charged even though I showed them my bank statement t with the charge. It has been over 2 days and nothing to me get . They said they would get the...More

Review collected in partnership with Extended Stay
Thank Brandy Z
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 9 April 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your...More

Hotel's Favourite
Reviewed 19 December 2017

Dallas traffic can be a challenge but we were close to a Mall, food, pharmacy and gas station. Check in and out went smoothly. Coffee was available in the morning and staff was courteous with household itemsMore

Review collected in partnership with Extended Stay
Thank Kimberly W
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 19 December 2017

Kimberly, thanks for staying at Extended Stay America. We are delighted to read you were not only pleased with our location but also with the service you received from our staff and that you were impressed with the facilities we offer. Your praises have been...More

Reviewed 2 March 2018

The manager Sergio is a joke. So unprofessional and disrespectful. He would not own up to the fact that they messed up my deposit. He tried to call the police, lied and told them I was harassing him and would not leave when he would...More

Thank ZacharyBrown
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 2 April 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Reviewed 3 January 2018

This is the worst hotel ever!!! The staff was rude. The manager was rude! The room was below expectations. The staff that was there late at night did not know how to do anything. Maintenance was not there. We were freezing in our room for...More

Review collected in partnership with Extended Stay
Thank brittanyt2018
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 8 January 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 17 December 2017

The stay was very nice. Check-in staff seemed to have an attitude when I informed them that I felt ignored while waiting for 20+ minutes to see if I could check-in early. I was informed that thee is a $25 fee for checking-in early.

Review collected in partnership with Extended Stay
Thank douglaswendellw
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 18 December 2017

Thanks for the feedback. We are happy to read you had a pleasant stay with us and that we met your expectations. All of us at Extended Stay America would love to welcome you back soon when in the area. Sincerely, Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
USD 67 - USD 96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 67 - USD 96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
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Traveller (43)
Room & Suite (28)
Dining (1)
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Room Tips
"Stay somewhere else!"
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"Rooms facing the highway get better sunlight"
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"Go some place else! I am scared I have bugs in my luggage now!"
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"The double room is what we had, no oven, but we didn't really need it. The facility does not have a pool..."
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