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Homewood Suites by Hilton Laredo at Mall del Norte

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#6 of 37 Hotels in Laredo
Certificate of Excellence
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Homewood Suites by Hilton Laredo at Mall del Norte
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330 Reviews from our TripAdvisor Community

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Showing 232: English reviews
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McAllen, Texas
Reviewed 2 weeks ago

Overall experience was great. Staff is extremely helpful and goes out of their way to help out in any way possible. I would definitely recommend this hotel to anyone staying in Laredo for business or pleasure.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank carlosgH1447ST
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear carlosgH1447ST, Thank you so very much for the five star review. It is wonderful to see that you enjoyed your stay with us. Our team put a lot of effort into delivering excellent service. We always love to hear when we’ve made a great impression on our guests. I will be sure to share your review with our team....

Southsea
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

This is a superb hotel. We stayed here for the second year in a row (for eight nights) and thoroughly enjoyed it. The rooms are big and contain good kitchen units. The beds are excellent. The air conditioning in the rooms is very good. Free food and drinks on weekdays late afternoon / early evening and the food they then...

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Helpful?
Thank Aldert V
About Hotel's Favourite Review
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Aldert V, Thank you for your words of appreciation and encouragement. We are so glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about our team and services. At the Homewood Suites Laredo at Mall Del Norte we are committed to consistently providing a warm friendly service to our guests...

Corpus Christi, United States
Reviewed 2 weeks ago

Homewood Suites - Laredo is easily accessed from IH 35 - great shopping and dining within walking distance. The Staff goes above and beyond to provide exceptional service; responsive and friendly check-in, very good hospitality in the morning and evenings - you will not need to leave the property for breakfast and evening drinks and food, all of which is...

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Helpful?
Thank BuddySoPad
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Buddy A, Thank you for taking the time to submit a wonderful review. We sincerely appreciate the feedback you have provided about your experience with us. I will make sure to give a Special Thanks to the team members you listed in your review. Thanks again for your kind words and we look forward to welcoming you back to...

Reviewed 2 weeks ago via mobile

My husband and I went to Laredo to see our grandson's high school basketball play their final game in the final four UIL tournament. Our room was a suite at the far end of the hall on the third floor. It was very clean and our room was very quiet. The lady at the front desk that checked us in...

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Helpful?
Thank Darlene H
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Darlene, Thanks for taking the time to post a review about our hotel. We have reviewed your comments with our staff and we will consider your recommendations. We value your business and we are doing everything we can to ensure that we see you again. Thanks again for sharing your experience at the Homewood Suites in Laredo, Texas. Sincerely,...

Pharr, Texas
Reviewed 3 weeks ago

I've been traveling to Laredo, TX for the past two years for business, usually two weeks at a time. I ALWAYS stay at the Homewood Suites. Rooms are very roomy, have full kitchens, the beds are very comfortable, and the suites are a bonus since you get two TVs and it's like being in an apartment, not a hotel room....

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Helpful?
Thank Sylvia C
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Sylvia, Thank you for your amazing review on Trip Advisor! We appreciate hearing such positive feedback from our guests as it lets us know our goal of guest satisfaction was achieved. Our team strives for excellence with each and every guest. I've shared your comments with our entire team and they were ecstatic that you were so pleased with...

Pharr, Texas
Reviewed 4 weeks ago

The front desk staff were super nice even though I wasn't acknowledged of my diamond status. I only had complimentary breakfast there once. There wasn't there much to choose from but the staff made up for it. They were super friendly, nice, and attentive. The evening reception was the same. There wasn't many drinks to chose from and the that...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank cirov25
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear cirov25, Thank you for your comments with regard to your recent stay at the Homewood Suites in Laredo Texas. I have shared your recommendations with our staff and we really appreciate your feedback, it helps us to know what we need to improve on. We look forward to welcoming you back to the Homewood Suites in the not too...

Austin, Texas
Reviewed 4 weeks ago

Stayed here on 2/20/17 and was checked into a room that had a dirty bedspread with numerous stains. When I pulled back the covers, found several long black hairs on the sheets. The TV and dresser were covered in dust. Worst of all there was a pile of men's dirty socks and underwear on the floor by the dresser. I...

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Helpful?
Thank OrionOmega
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your visit. The quality and service we provide our guests is of the utmost importance and it is always a focal point of our operations, in order to continue providing our guests with a great experience....

San Antonio, Texas
Reviewed 4 weeks ago

The hotel itself is quite nice. The lobby is a large, open space. The breakfast is very good and so is the coffee. For the price of the room, you get a hot breakfast with bagels, bread for toasting and muffins. You can make a waffle or have oatmeal with all the trimmings.You may select from four different cold cereals....

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Helpful?
Thank Mercedes6623
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Mercedes6623, We couldn’t be happier that our hotel staff provided prompt and friendly service at every turn. I will extend your wonderful compliments to our team members and we will continue to work hard to maintain the highest guest satisfaction you have come to expect from the Homewood Suites. And I want to assure you that your comments about...

Laredo, Texas
Reviewed 5 weeks ago

People were very helpful, attentive and very friendly. The maids were very good, room was always very clean. Front desk was very service oriented. I liked everyone I have dealt with. The maintenance guy was always very nice. Great job!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank scottfY6682HU
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear scottfY6682HU, Thank you for taking the time out to write a Trip Advisor review following your recent stay at Homewood Suites Laredo at Mall Del Norte. Our team works so hard to ensure that all of our guests enjoy a positively memorable visit so we are thrilled to read your comments and to know that we were able to...

Arlington, United States
Reviewed 16 February 2017

Took a group of people on a business trip. The rooms were spacious and clean. The staff was very friendly and helping. We had a couple of early mornings, the staff opened the breakfast up for us. The staff was able to recommend a number of very good local restaurants for dinner. The only down side was the parking lots...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank B6679HApatrickc
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear B6679HApatrickc, Thank you so much for your kind review. We are so pleased you found our suites to be clean and spacious. We are glad you enjoyed our breakfast and our breakfast attendants service. We will be sure to investigate the limited parking space for your truck. We hope to host you and your group the next time your...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Homewood Suites by Hilton® Laredo at Mall del Norte is just a short drive from the Laredo Airport, Laredo Energy Arena and downtown Laredo, as well as the Mexico border. Enjoy a complimentary hot full breakfast including scrambled eggs, cereal and baked goods each morning during your stay. Join us at night for complimentary evening dinner and drinks, available Monday to Thursday. Make yourself at home in a studio or one or two-bedroom suite, complete with a fully-equipped kitchen and complimentary WiFi. Plan a meeting or small event for up to 40 business associates in our meeting room. Find business amenities, such as printers, express mail and fax in our business center. Enjoy valet and laundry service when staying at our hotel. Play a game of basketball, work out in the fitness center or plunge into our pool for relaxation. ... more   less 

Additional Information about Homewood Suites by Hilton Laredo at Mall del Norte

Address: 98 Calle del Norte, Laredo, TX 78041
Region: United States > Texas > Laredo
Price Range: $131 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Laredo at Mall del Norte 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Homewood Suites Laredo
Homewood Laredo
Laredo Homewood Suites
Hotel Style:
#1 Romantic Hotel in Laredo
#3 Family Hotel in Laredo
#6 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer ground level rooms - easy access to the parking lot and lobby.”
 of 5 bubbles BuddySoPad, 8 Mar 2017 | Read review
“Best room for easy access-132; Biggest rooms-115, 215, 315.”
 of 5 bubbles SylviaC943, 1 Mar 2017 | Read review
“stay away rooms are filthy”
 of 5 bubbles OrionOmega, 24 Feb 2017 | Read review
“Long hallways are very quiet.”
 of 5 bubbles Mercedes6623, 21 Feb 2017 | Read review
“complimentary breakfast”
 of 5 bubbles chang0s, 16 Nov 2016 | Read review
5 of 5