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Shilo Inn Suites Hotel - Killeen

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Shilo Inn Suites Hotel - Killeen
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501 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Reviewed 2 days ago NEW

Heater turned off in the middle of the night and, my wife froze and got sick. We have stayed here many times and, this is the first time we've had any problems. We are normally happy with this hotel but, may have to look elsewhere. We reported the problem to the front desk employee and our inability to sleep due...

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Helpful?
Thank Ron Z
Carmine, Texas
Reviewed 2 days ago NEW

This is the perfect location for me, since my event was at Special Events Center. Although the bed is a little firmer than I prefer, the rooms are very nice, the staff is friendly, and the breakfast is delicious. The in-house restaurant is a real plus, and the food is excellent!

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Helpful?
Thank Linda S
Del Valle
Reviewed 1 week ago

The staff at this hotel is excellent. You get an immaculate room, the comfiest bed, the best service. Unfortunately, I didn't get all the names of the staff that provided excellent service. I did get two names ... Apolonia and Teresa B. Wish I had gotten the name of the woman that check me in on Thanksgiving. Thank you all!!!

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Helpful?
Thank 797LMA
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for choosing to spend your Thanksgiving with us. I am thankful that Apolonia and Thresa made your stay extra special. I will share your comment with everyone working Thanksgiving to make sure I don’t miss the lady you refer to. Please come and visit us every time you are in Killeen. Sincerely, R. Wood – General Manager

Bedford, United States
Reviewed 2 weeks ago

first time to stay at Shilo Inn Suites -- overall, it is a very nice hotel. The lobby, pool and exercise room were really a cut above. We stayed on the first floor, and the room was very nice. However, when we turned down the sheets on the bed, it appeared that the sheet had not been cleaned well. When...

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Helpful?
Thank Gene H
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the great review. I am glad that my staff was able to recover quickly from a mistake and to keep you happy. I am sorry if my comment hit you the wrong way; that was not my intention. I hope your trip home was safe and that you will return for a visit next time you are...

League City, Texas
Reviewed 3 weeks ago

Great experience overall. When I checked in, the hotel accidentally gave me a room which had not been cleaned. When I reported the problem, they immediately changed me to another room. Good service, staff, restaurant, bar, location. Great value. The rooms were enormous, so I wish I could have taken my three kids and wife with me! I don't know...

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Thank South_Asia_Dreamer
Austin, Texas
Reviewed 3 weeks ago

This is a very nice hotel. It is very clean, big room, great indoor pool and hot tub. lots of parking, Full excellent breakfast. Internet was not the best during hours after 5 pm but I have had worse. I would stay there again in a heart beat!

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Thank Craig S
Washington, DC
Reviewed 3 weeks ago

I was in Killeen on a recent business trip and, based on its location, booked a room at the Shilo Inn Suites Hotel. I'm really glad I did! The hotel itself is, in many ways, a typical mid-market chain. But the friendly staff put it over the top. It was also a big plus that it has an on-site restaurant,...

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Helpful?
Thank YetAnotherViajera
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the great review. I am extremely pleased that our friendly staff, spacious, clean rooms and our award-winning restaurant exceeded your expectations and made your stay pleasant. The Ft. Hood Memorial is, indeed, a beautiful and solemn reminder of that tragic day. Please come and stay with us every time you are in the area. Sincerely, R. Wood...

Issaquah, Washington
Reviewed 4 weeks ago via mobile

Mimi, our receptionist that helped us check is was by far the best! She was so friendly, kind, courteous and most importantly helpful! There was a problem with our reservation when we were checking in and Mimi was able to find us a room even though our reservation had been cancelled! She honestly made a horrible situation so much better!...

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Helpful?
Thank afrostlange
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thanks for telling me about the quick, pleasant, courteous check-in you received. I am sorry that your reservation wasn’t in our system, but that quick thinking saved the day. Please come back and see us often. Sincerely, R. Wood – General Manager.

Reno, Nevada
Reviewed 4 weeks ago

I read so many reviews before deciding to book my travel accommodations at the Shilo Inn in Killeen. It seemed that most bad reviews were erroneous 1-star reviews or due to circumstances not in the hotel's control. Well, I have a moderate review that will be detailed. 1. First off, the staff is friendly and they're very helpful. I was...

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Helpful?
Thank tie_dyed_eyes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your detailed review. I will be working with Housekeeping and Maintenance to address the items you wrote about. I do appreciate your comments. It is a sign that you are trying to help me make the hotel better. I hope you will return and see the improvements your comments inspired. Sincerely, R. Wood – General Manager.

Reviewed 5 weeks ago

Apolonia and Monika made this an enjoyable experience. They were very cordial and down to earth. The room was nice as well - plenty of room. I liked the fact that there was a couch, desk, kitchen, and a table where I could sit and eat without messing up the desk area.

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Helpful?
Thank Kevin C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
When your travels take you to Central Texas, be sure to stay at the full service Shilo Inn Suites Hotel, our newest crown jewel. Catering to Killeen's business travelers, Ft. Hood military personnel, and vacationers alike, the 160 deluxe and 82 kitchen suites hotel offers 7,000 sq ft of meeting space, and is conveniently located adjacent to the Civic and Conference Center. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 

Additional Information about Shilo Inn Suites Hotel - Killeen

Address: 3701 S W S Young Dr, Killeen, TX 76542-2876
Region: United States > Texas > Killeen
Price Range: $154 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shilo Inn Suites Hotel - Killeen 3.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Shilo Hotel Killeen
Shilo Inn Killeen
Shilo Inn Hotel
Killeen Shilo Inn
Hotel Style:
#1 Family Hotel in Killeen
#1 Business Hotel in Killeen
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Questions & Answers

Here's what travellers have asked, with answers from Shilo Inn Suites Hotel - Killeen staff and other travellers.
4 questions
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Clements, Maryland
8 months ago
Tupelo, Mississippi
over a year ago

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Questions? Get answers from Shilo Inn Suites Hotel - Killeen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on the first floor and the room was quiet.”
 of 5 bubbles 628geneh, 22 Nov 2016 | Read review
“All the rooms looked very nice.”
 of 5 bubbles 443craigs, 14 Nov 2016 | Read review
“Fourth floor for quiet rooms, bring your own pillows.”
 of 5 bubbles tie_dyed_eyes, 5 Nov 2016 | Read review
“Loved being on the first floor and believe it or not it was very quite!”
 of 5 bubbles E3241MWkarenc, 3 Nov 2016 | Read review
“I enjoyed the 4th floor because it was so quite.”
 of 5 bubbles Popsyckle, 19 Oct 2016 | Read review
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